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Unified Communications Monitoring

Live: Mean Opinion Score - Boston, MA -> San Francisco, CA

Modern Business Requires Modern Tools

Unified communications tools, like video conferencing and voice calls, are what tie business teams together in modern enterprises. These days, it's often mandatory for employees to use video conferencing tools like Skype for Business, Slack, HipChat, or Google Hangouts. VoIP lines are the primary lines into most offices. But legacy application and network monitoring tools aren’t designed for VoIP, video or unified communications monitoring.

Is Your Network Robust Enough?

Can you support VoIP and video applications? With AppNeta, you can continuously and proactively monitor for issues specific to VoIP and video connections as calls traverse your network, WAN and third-party networks. AppNeta voice assessments rely on continuous monitoring and diagnostic techniques to infer voice quality. They are ideal for checking existing deployments for issues, but can also be used to test the suitability of a network in advance of a VoIP deployment.

Identify common problems:

  • Insufficient network capacity
  • Latency issues
  • QoS alterations
  • Poor ISP connection
  • Bad call quality

Problems We Solve

Ensure the Best Call Quality

AppNeta proactively monitors voice and video traffic by continuously measuring capacity, latency, voice loss and voice jitter over the wire between locations. AppNeta gives you a real-time view of end-user experience using methodologies that allow for deep diagnostics. AppNeta also tracks the industry-standard mean opinion score (MOS) for up-to-the-minute detail on call quality. Set thresholds for any metric to alert you when quality is falling, and fix issues before users even notice.

Cut Congestion on the Line

AppNeta measures network capacity continuously between call source and destination to identify drops in performance during peak utilization times. See which users are experiencing issues and drill down by users, hosts, applications or conversations. With voice assessments many paths can be tested simultaneously with only minor bandwidth consumption. For more detail, users can trigger voice tests, which utilize the same application layer protocols and codecs that are used in an actual voice call. Voice tests can test over one hundred concurrent voice calls and are best used to measure voice performance between sites—perhaps across an MPLS WAN link or a trunk between buildings. With the same tests AppNeta can gather in-depth networks such as packet reorder and discards.

Diagnose Problems With ISP Connections and QoS

Proactively pinpoint performance issues that are causing call degradation, whether the root cause is in the local network, wider internet or provider. Monitor quality of service (QoS) to identify when demoted priority is the source of pain. AppNeta gives you the ability to generate traffic with the DSCP markings you need to verify or stress a network.

AppNeta gives you lots of details for VoIP and video application performance

Full page in product; representation of a path monitoring voice and video

How AppNeta Monitors Video and VoIP

AppNeta uses synthetic voice and video traffic sent over the wire in a continuous lightweight packet train. This is based on our TruPath technology and allows AppNeta to monitor networks in production and proactively alert based on customizable thresholds for MOS, voice loss and voice jitter. Plus, our technology supports a variety of codecs and protocols. When issues are detected, diagnostic tests are automatically triggered to identify the root cause. Measure quality across the entire enterprise with AppNeta's industry-leading solution for VOIP and video.

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Using AppNeta for our hosted phone solution has greatly improved customer satisfaction and reduced troubleshooting time.

- Tyler Dunphy
Senior Director of IT Engineering Delivery

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