UCaaS

Monitor for Unified Communication Success

Your employees spend all day communicating to get their jobs done. Voice, video and chat are the core tools of how we collaborate in a modern office. You have UCaaS to solve these issues, but do you know how well it's running? Monitoring UCaaS with a lightweight, active tool can show you the real-time performance of your organizational chatter.

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Optimize Your UCaaS Experience

If your voice or video service is slow, your whole organization could be slow. Communication is the core of your ability to collaborate and get work done. Handling inbound calls, team meetings and speak to colleagues easily are all essential to growing the business. With AppNeta, you can:

  • Identify where problems are, whether the LAN, WAN or with your UCaaS solution
  • Ensure that recreational apps aren't stealing resources from your UCaaS solution
  • Benchmark performance over time—don't get caught with slow calls
  • Deliver consistently good experiences with proactive alerting

Can You Hear Me Now?

Don't wait till after the meeting or call to get complaints of poor performance. Fix performance issues with your UCaaS solution before the next sales demo and cut down user complaints. Use real traffic to continuously monitor production networks to prevent poor voice quality and dropped calls due to latency, data loss and jitter.

Remember That Metrics Matter

With AppNeta, you can generate, analyze and measure the impact of live voice traffic on production networks. You can assure performance throughout the peak utilization times without having to deploy hardware. You can also prevent the degraded quality and increased latency that comes with a poor ISP connection. Finally, verify if QoS is actually improving your VoIP application with continuous, end-to-end monitoring.

Up but Slow Won’t Cut It

UCaaS solutions are built for high availability. But these days, it's no longer about whether a service is up or down. It's about fast or slow services, where users become frustrated quickly by bad performance or slowdowns. Today, five nines of availability doesn't mean fast. Instead, we're focused on high-performing apps that will satisfy users. With AppNeta, you can proactively pinpoint performance issues causing poor voice, video or chat quality in the LAN, WAN, or third-party network.

Set Up Proactive Alerting

Be the first to know when your communication channels are slowing down, dropping calls or delaying chat, using smart synthetic transactions scripted against your instances. For the network, use active TCP-based monitoring over the same path as your traffic. AppNeta continuously puts lightweight packets on the line for real-time data on UCaaS performance. It's an approach that solves modern problems, unlike traditional monitoring that relies on BGP and SNMP.

Now we can say ‘it’s not a network problem and here is the report that shows why’ and have full confidence. Sometimes it is a network issue. And when it is we know that it is from a bad hop, or that we’re losing packets. We can see the weak link in the chain, and get it fixed.

- Paul Crist
Network Services Manager, Bon-Ton

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