What do you like about working at AppNeta?
I like the passion of the people who work here. My coworkers match or exceed my own enthusiasm. I like our informal culture—people hang out after work and go hiking on the weekends.
What do you like about our customers?
I appreciate their know-how. I’m always learning something new about networking from them, even when I’m helping them with a problem.
What’s your special skill at AppNeta?
Probably patience. I’m persistent with issues, and I don’t let things go. If I haven’t figured something out or fixed it, it bugs me till I’m done. For example, when we released v35 appliances for KVM, I learned a ton about networking for KVM and the potential issues we might run into. The end result is satisfying.
Do you have a favorite customer support story?
I helped a customer who wasn’t that familiar with the product, and who was tasked with spinning up paths to run a voice test and then analyze the results. He ended up super happy. We try to make it effortless for our customers, and help them be the experts at their company.
What was your favorite food when you were a kid?
I was crazy about popcorn. I savored the popcorn. Nowadays you stuff your face with popcorn, but it was like a delicacy then.
If you could have a superpower, what would it be?
Flying. It’s the ultimate form of freedom.
What’s your favorite TV show?
Trailer Park Boys. It’s very, very Canadian. It’s about Canadian trailer park life, and it’s on Netflix [in the U.S. and Canada]. It’s a cultural cornerstone.
What’s your favorite gadget?
The HTC Vive—it’s a virtual reality headset. People argued about whether it was possible, and now we have it. It’s still fairly simple, but there’s so much potential with VR. You can use it for games, videos, interactive experiences like scuba diving and other experiential things.