Optimizing the In-Store Retail Experience with Application & Network Monitoring

A leading fashion retailer with over $2.8B in revenue rolled out new wireless guest networks in each of their 260 retail locations about three years ago. Upon roll-out, the corporate network team, who supports the retail locations as well, realized they had no visibility into how the wireless guest networks were performing. A combination of poor application performance and a lack of guest network wireless visibility led to an increasing amount of user complaints and service tickets from retail locations.

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