CyrusOne Gets Proactive About Application Performance

Ensuring that CyrusOne’s internal users enjoy the same level of satisfaction with their application performance as its external users was a chief priority for Steve Aichelmann, senior director of IT infrastructure. At the time he joined the company, there was a team of only three tasked with managing the expectations of 500 users, plus contractors and visitors accessing public WiFi. With limited visibility into a growing portfolio of cloud-based applications that included Office 365 and Salesforce.com, Aichelmann had some challenges as well as opportunities in meeting the user satisfaction goal.