Get Comprehensive Remote Office Visibility
Effective and efficient management of user experience at remote offices
Modern business depends on an array of new SaaS and cloud-delivered apps accessed from remote office locations and supported primarily through centralized IT teams. The level of visibility into these remote locations is a requirement for proactive resolution of performance issues.
Without visibility, IT has no choice than to depend on end users to report app performance issues, but this can only occur after problems have impacted performance. The result is end users quickly blaming the network for performance issues when the real culprit may be an app or 3rd party connection. Through active and passive monitoring of business-critical apps and locations, AppNeta can provide unparalleled remote office visibility.
Monitoring needs to shed light on your entire landscape, including internal and external networks as well as developed and SaaS apps.
Every app, every user, every location
Visibility to shorten the time required to identify the root cause of performance issues.
Identify Root Cause Faster
With full visibility into remote offices, IT can isolate network issues, including those caused by 3rd parties.
Consequences of Poor Remote Office Visibility
When visibility into remote office performance is lacking, time and budget is wasted getting to the bottom of issues that are impacting users across the business. IT can become sidelined because they’re constantly putting out fires rather than getting strategic initiatives off the ground. This affects the reputation of the IT team.
With low visibility, there is an increased cost and risk of trial-and-error troubleshooting. IT will spend excessive time “firefighting” when they should be strategizing and improving the network. It’s critical for IT teams to use solutions that can deliver 100 percent coverage of all remote offices, allowing them to not only proactively reduce troubleshooting costs, but also better plan IT projects and ensure they meet their time and budgetary targets.
How SaaS Growth Impacts Network Visibility
Comprehensive visibility into the performance of every app, user, and location is critical for IT to ensure the network is equipped with the requirements necessary to support the new breed of cloud and SaaS tools users rely on most. This can help illuminate areas of the network where IT could leverage more cost-effective connectivity options like local Internet breakouts or SD-WAN connectivity instead of MPLS or other private circuits.
Required Monitoring Capabilities to Deliver Remote Office Visibility:
When IT can ensure they have complete visibility into their remote locations, they can more predictably ensure end users aren’t meaningfully impacted by performance issues, while also starting to think strategically about how to plan for the future. Visibility empowers teams to more predictably budget for projects and ensure they meet their goals on schedule, even allowing them to investigate and deliver more cost-effective connectivity at remote locations.
- 100 percent coverage of all offices and all the apps that are consumed
- Fully-managed monitoring platform that’s always ready and always up to date
- Visibility at the branch locations for central IT resources
- Ability to accurately detect minor problems before they evolve into critical events
- Ability to articulate where, when, and why the problem occurred, and what apps/users were impacted
AppNeta Performance Manager arms enterprise IT teams with the visibility they need to zero in on issues wherever they take place across the network. This goes beyond just having hop-by-hop visibility into the paths that traffic takes across the WAN, but being able to gain a local perspective into how users are experiencing their apps in the network wherever they’re located globally.
When teams don’t have IT personnel on hand at a given remote office, AppNeta can be the eyes and ears on the ground, allowing a centralized IT team to more readily handle their increasingly sprawling networks, without putting the onus on end users to raise the alarm when performance lags.