We're There When You're Not
Monitoring performance at remote locations requires always-on monitoring. If you don't have staff on-site, you need a comprehensive tool that will act as your eyes at remote locations. Using continuous performance monitoring also allows IT to immediately figure out whether it's the application or the network causing a problem, speeding up the resolution process.
Common Problem Areas
VoIP and Video Monitoring
Collaboration runs your business, but bad call quality can ruin it. Take control of VoIP and video conferencing.
Call Centers Monitoring
When you don't have IT on-site, you need visibility into everything under your coverage.
Whether you're managing one network or 20, WiFi is integral to daily business. No one notices until it's slow.
Complexity Is on the Rise
Networks haven't changed a ton over the years, but their uses have become more complex and varied. When a remote location opens, it may seem that no network has ever been as important as that connection over the WAN. It will be very useful for users when it's working well, but for IT it's just one more piece of a bigger network puzzle to monitor and maintain.
Master Shadow IT
Become a champion with AppNeta by monitoring usage to determine what apps are being used at every location under your control. AppNeta can help you find rogue SaaS apps that your employees depend on, but never told you about (see Shadow IT). You can also determine which business-critical apps aren't getting the resources they need by identifying over-streaming at any location, whether it's YouTube in Chicago, SnapChat in San Francisco or Spotify in Boston.
New Locations? No Problem
The right modern monitoring tool can also help organizations baseline performance when setting up a new location, then track ups and downs quickly to make adjustments and change configurations. AppNeta provides monitoring over all modern protocols (IPv4 and IPv6) and tunnels (IPSec VPN, SSL VPN and MPLS). With this kind of monitoring, IT can get performance data from the entire infrastructure, whether at remote sites, in the cloud or on-premises, and take action. Remote offices may be remote, but they don't have to be out of IT's control.
Jump the Resource Gap
In a lot of industries, remote offices or branch locations don't have any IT staff or technical employees— think doctors' offices, retail stores or banks. That gap in technical staff resources will ultimately lead to service delays at those remote locations. The high costs of traveling to those locations or staffing them can be prohibitive for many businesses. As the shift from physical to virtual infrastructure continues, you need to take charge of remote infrastructure to eliminate help desk tickets before they appear.