Do I need a credit card to sign up?
No. We do not collect credit card information when you sign up. Enter it when you’re ready to upgrade your plan.
What happens at the end of my trial?
Your account will automatically convert to Project. Upgrade at any time to get access to all the features of our Enterprise plan!
Do I need to choose a plan now?
No. Sign up for free, and you’ll automatically get a 14 day free trial of Enterprise.
When does my subscription begin?
Subscriptions begin as soon as you upgrade to a paid plan. If you upgrade on the 12th of a month, you will be billed each subsequent 12th and your account’s monthly usage information will reset on the same day.
What happens if I change plans?
We’ll change your subscription immediately. On upgrade, we’ll charge you the prorated cost for the rest of the month, and on downgrade, we’ll apply a credit to your next month of service.
How do you define a host?
A host is a copy of an OS, running on either real or virtualized hardware. We consider an EC2 instance a single host, for example, or a physical machine running Red Hat. GBs are calculated by the count of allocated memory across all production apps within the interface.
How do I upgrade?
You can upgrade right from your dashboard.
How does your support work?
There’s three great ways to get help with TraceView:
Can I store Traces for longer?
Users can save specific traces within the interface to retain traces for longer periods of reference.