AppNeta Announces Unique SaaS Application User Experience Dashboards for Line-of-Business Managers
Expanded capabilities provide intuitive view into end-user experience by application, location, and number of users
May 11, 2015
BOSTON — May 11, 2015 — AppNeta, the leader in performance and availability insight for business critical web applications, today announced SaaS Application Monitoring SaaS Application Monitoring (SAM) User Experience Dashboards for line-of-business managers. The User Experience Dashboards were specifically designed for department heads and non-IT stakeholders to give them an understanding of the frequency, scope and degree to which application users are impacted by performance issues.
The User Experience Dashboards use Apdex scores to evaluate the overall performance of SaaS applications while integrating information about each application, location and the number of users. The Dashboards provide performance views along the entire application path – from the end user, through the network to the application hosting source – which is a unique capability specifically relevant for SaaS applications.
“Exponential cloud-based application growth and the needs of large enterprises are driving the need for business critical application performance visibility for non-IT department managers,” said Matt Stevens, CEO and president of AppNeta. “The new User Experience Dashboards for business line managers will give them the information they need to manage around application performance issues as well as better communicate their end users’ experience back to IT.”
The worldwide cloud computing market will grow 36% through 2016 and reach a market size of $19.5 billion by 2016 (451 Research, 2013). According to a study by the Aberdeen Group, the most widely deployed SaaS applications include, by adoption rate: CRM (52%), Productivity/Collaboration (50%), Human Resources (29%), Business Intelligence (22%), Financial/Accounting (17%) and ERP (17%). Most of these SaaS applications are deployed and managed by non-IT department heads whose teams depend on these applications to move the business forward.
“Given that the IT organization is best equipped to support cloud services, it needs to be a part of the process and must prove itself as a business enabler,” said Shamus McGillicuddy, senior analyst at Enterprise Management Associates. “While aligning IT with business might be effective, EMA research has found that 37% of IT organizations need external consulting to better align themselves with business requirements. AppNeta’s User Experience Dashboards are a potential tool for IT organizations that are struggling with this issue.”
AppNeta’s User Experience Dashboards are now available for 1600+ business SaaS applications, including these core apps and business needs:
- Client Relationship Management (Salesforce)
- Productivity and collaboration (Office 365 and Google Apps
- Service Desk (Zendesk)
- Support management (ServiceNow)
- Industry-specific applications such as those for healthcare (Athenahealth)
AppNeta’s SaaS Application Monitoring (SAM) solution can help organizations with addressing their top cloud computing-related pain points: lack of internal resource/expertise (17%), service-level management (16%), service reliability/availability (13%), network (12%) and limited transparency and management (12%). As more and more companies migrate their business-critical software to the cloud, the performance of these applications, as well as their impact on the network and end user will become crucial to the success of these businesses.
AppNeta monitoring provides the same metrics from every location by using the same templates, user actions, and user configuration from every office or datacenter, allowing seamless comparison between offices. Its solutions address the needs of development, IT professionals and now business line managers who build, operate, and support business critical web applications. This includes professionals that develop and operate custom web applications, as well as those that support the users of SaaS-based external applications.
AppNeta is the only solution to provide SaaS-based full stack performance insight, from the application through the network to the end user. Deploying AppNeta takes minutes to set up, and only a few hours to find and fix problems in either the application, the code, or the network. The AppNeta solution results in improved end user satisfaction and decreased operational costs. SaaS vendors can increase revenue and reduce churn while internal IT managers can achieve higher customer satisfaction, faster MTTR, and lower operational costs.
SaaS Application Monitoring (SAM) User Experience Dashboards for line-of-business managers are now available with AppNeta’s SAM solution. AppNeta’s SAM solution prices begin at $349/month.
For a live demo of SAM and the User Experience Dashboards’ capabilities, contact AppNeta today.
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- Paul Davenport