AppNeta Announces SaaS Application Monitoring (SAM) for Managing the End-User Experience of Third-Party Web Applications

First vendor to offer end-to-end, full stack performance over any network and into any SaaS provider from a single SaaS-based APM solution


BOSTON — September 29, 2014

AppNeta, the leader leader in performance and availability insight for business critical web applications with over 3,000 customers worldwide, today announced its integrated SaaS Application Monitoring (SAM) bundle, a new offering in its Application Performance Management (APM) solution suite that delivers improved end user satisfaction and decreased operational costs.

SAM measures the performance, availability, and usage of all SaaS applications across the enterprise. SAM identifies applications in use, provides deep, granular visibility into performance of critical applications, and speeds troubleshooting of impacted services. With this unique combination of capabilities, AppNeta ensures visibility into the end-user experience with key applications, tied directly to infrastructure metrics throughout the internal and external application delivery networks.

“AppNeta addresses the needs of development and IT professionals who build, operate, and support business critical web applications in production, but also those professionals that support the users of SaaS-based external applications,” said Matt Stevens, President and CEO at AppNeta. “AppNeta is the only solution to provide SaaS-based full stack performance insight, from the application through the network to the end user. Using the AppNeta solution with SAM provides the deep insight to know who is using an app, whether it’s available, and how it is performing from the end user’s perspective.”

-Matt Stevens, President and CEO at AppNeta

SAM combines multiple data sources to deliver this insight and identifies applications, resource usage, and real user performance based on “from-the-wire” APM. This insight is augmented with specific extensions for key applications by executing transactions using a real web browser, along with AppNeta’s patented network technology for unprecedented full-stack insight. SAM aggregates this information in order to assure SLAs, visualize SaaS usage enterprise-wide, and identify slowdown or outages at specific end-user locations, via either a central SaaS-based dashboard or proactive alerts, allowing IT to isolate and remediate the source of the performance degradation.

SAM enables IT and operations managers to know quickly where problems are and what the cause is before users are impacted, providing the following key technical features:

  • Automatic discovery of applications, identifying resource competition, usage patterns, and impact to other SaaS and non-SaaS applications. Multi-location visualizations enable users to view and measure traffic volume and traffic rates across multiple office locations and various applications and application classes and categories.
  • Application extensions for targeted monitoring of SaaS applications such as Salesforce Microsoft Dynamics, NetSuite, Office365 and AthenaHealth. By using a real web browser, executing transactions from “behind the firewall” at user locations, SAM provides industry-standard Apdex scoring for each critical application, allowing quick, detailed troubleshooting without having to configure custom scripts.
  • SaaS performance monitoring from either behind the corporate firewall or at remote offices or data centers as well as from AppNeta-managed Internet facing locations
  • Web App SLA Report for assuring delivery of applications. By combining information about the end-user experience and direct monitoring of the external network infrastructure for application readiness, SAM enables both proactive and ad-hoc analysis of the network’s ability to support all applications in use.

SAM supports most major SaaS applications, including Salesforce, Microsoft Dynamics, Office 365, and Google Docs.

Customer Validation

“AppNeta gives us unprecedented visibility into Salesforce performance across all regions,” said Joe Smitka, application performance engineer at National Instruments. “Since we run a hybrid implementation with integrated data sources in both the cloud and on-premise, it is important to be able to validate the end-user experience globally across the enterprise. When performance drops, we can quickly identify the culprit, whether it's Salesforce, our internal infrastructure, or the external application delivery network.”

-Joe Smitka, Application Performance Engineer at National Instruments

Analyst Reaction

“With its SaaS Application Monitoring solution, AppNeta is addressing the rapid adoption of SaaS in the enterprise and the need to support those applications,” said Julie Craig, research director, application management at Enterprise Management Associates. “SAM provides multi-location visualizations and deep insight into the end-user experience as well as application and network performance -- helping IT departments to effectively monitor and troubleshoot SaaS services.”

-Julie Craig, Research Director, Application Management at Enterprise Management Associates

“As enterprises increasingly rely on cloud-based software-as-a-service applications, they face the challenge of knowing what is happening in the infrastructure so that performance anomalies can be addressed before they become serious problems,” said Dan Kusnetzky, author, analyst, and founder of Kusnetzky Group LLC. “Products such as AppNeta’s SaaS Application Monitoring make it possible for IT administrators to pull back the covers and look underneath to gain knowledge of what’s behind performance issues and reduce the time it takes to find and correct problems. This can mean increased revenues and reduced overall costs.”

Dan Kusnetzky, Author, Analyst, and Founder of Kusnetzky Group LLC

To see a demo of the new SaaS Application Monitoring capabilities, visit booth #W28 at Dreamforce ‘14, October 13-16, in San Francisco, CA, or contact AppNeta for a free trial.


The AppNeta SAM solution is available now and is offered in three packages varying based on the size of the office monitoring SaaS apps. Pricing begins at $249 per month for small offices monitoring up to five SaaS applications.

About AppNeta

AppNeta is the Full Stack Application Performance Management (APM) technology leader, providing integrated performance visibility that spans the application code, through the network, to the end user. AppNeta's SaaS solutions give Development, Application and IT Operations teams broad, detailed performance data to see across their web, mobile and cloud-delivered application environments and pinpoint tough performance bottlenecks. With AppNeta, customers have all of the performance data they need to assure ongoing and exceptional delivery of business critical applications and end-user experience. For more information or to get started today, visit

Beth Bryant