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‘Work From Home’ skyrockets as COVID-19 concerns expand
by Paul Davenport Paul Davenport on

Office workers coast-to-coast are getting their first taste of remote work as COVID-19 (also known as the novel coronavirus) forces many who would normally commute to instead set up work from home (WFH).

From March 9 to 15, virtual private network (VPN) vendor Atlas saw usage of VPNs, which enable many companies to safely extend their private networks to remote users, spike 53 percent – and they anticipate it’s bound to only continue growing faster.

Less than a week ago, for instance, major institutions like JP Morgan Chase announced unprecedented steps to keep their workforce remote, following in the footsteps of companies like Google and Twitter who were early adopters of widespread WFH policies when the outbreak began spreading stateside.

Overseas, where the virus has had a head start in spreading, VPN usage has seen a similar trajectory that indicates we’re only at the beginning of our mass migration to remote work (if only for the short term). VPN usage in Italy, where the virus outbreak is about two weeks ahead of the U.S., increased by 112 percent from March 9 to 15, for instance.

“We estimate that VPN usage in the U.S. could increase over 150% by the end of the month,” said Rachel Welch, chief operating officer of Atlas VPN, in a statement.

VPN usage represents just one of many networking technologies that become essential when enterprises decentralize. And while deploying VPN has been a tried and true technique at enterprises for almost a generation, the surging number of remote locations and web apps enabling communication in the modern enterprise have spawned a wealth of new and dynamic networking techniques that IT teams need to manage as their networks transform.

Prior to the COVID-19 outbreak, digital transformation had never been more rampant, as enterprises across the globe rushed to retire their legacy, hardware-based networks for more scalable designs that could enable fast, widespread connectivity. Forbes had already reported that at the start of 2020, 27 percent of companies viewed this kind of digital transformation as essential to survival, while 70 percent had a strategy either in place or ready to begin.

Of course, many companies have had to accelerate these plans of late, and it’s proven critical to not just enabling their employees to WFH for their health, but for teams to stay in touch with their customers and continue providing a service throughout these unprecedented times. Already, Forbes reported that roughly 40 percent of data analytics projects related to digital transformation were focused on customer service in the lead up to 2020, and how much progress companies made in opening up these channels could make or break them over the coming months.

At AppNeta, we’ve not only been well equipped from the start to support an entirely remote workforce, but many of our customer service channels have been digital from the get-go. So not only is our workforce equipped to stay connected while isolated from their teammates physically, but we can continue to deliver our network monitoring solution uninterrupted, now when our customers need us most.

Our solution was built to help teams successfully navigate their network transformations without losing visibility as their network footprint scales and evolves. Retaining this kind of visibility has never been more important than it is today, so we’re here to help new or existing partners navigate their network management any way we can.

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Filed Under: industry insights

Tags: UCaaS, SaaS, cloud computing, enterprise, enterprise IT, enterprise WAN, network management, network performance monitoring, network performance, virtual private network, vpn, working from home, remote working, remote work, wfh, work from home, coronavirus, COVID 19

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