Filed under: Performance Monitoring
On September 29th, we experienced a large amount of poor call quality here at the Apparent Networks Boston headquarters. Our sales team was unable to engage in communications and was quickly losing productivity. With the VoIP server hosted at our remote office in Vancouver, there could have been any number of reasons why this was occurring. However, PathView Cloud was able to provide our engineers with the full story before the sales team could even react.
PathView Cloud told us that our recent firmware upgrade had wiped the QoS settings we had deployed for our VoIP system allowing other network traffic to take precedence over our telephony packets in the VPN tunnel connecting our two offices, resulting in poor call quality and dropped calls. Click here to take a live look at our business production servers!