Why Every UC & C Strategy Should Include Remote Performance Management by
Team AppNeta March 15, 2011
The move to Unified Communications and Collaboration (UC&C) is accelerating rapidly as technologies mature and early adopters reap competitive advantages like reduced costs, simplified IT infrastructure, better customer service and improved business performance. The growing availability of UC&C-as-a-service means that companies of all sizes are embracing the trend.
UC&C encompasses the convergence of telephony, messaging, video conferencing, presence-enabled applications and mobile communications; all over a common, IP-based network. That means there’s a lot riding on your network – both in terms of traffic and also in terms of critical business activity. Then, when you add cloud- or SaaS-based applications, virtual desktops and all the other IP-based services that your organization is increasingly dependent on, the performance of your network is more important than ever before.
As staggering amounts of traffic pile onto today’s networks, the business risk associated with poor or inconsistent network performance is too great to leave to chance. All these services depend entirely on high-bandwidth, low-latency networks. When performance degrades beyond a specific threshold, applications tend to sputter and fail abruptly.
As organizations of all sizes realize the value, and make the move to UC&C, the paramount importance of successfully monitoring network performance in real-time, not only at headquarters but also across remote and distributed sites, becomes crystal clear. What are employees, customers and partners in disparate locations experiencing as they interact with these services? In many organizations there’s no way to know… until there are complaints.
How can organizations monitor and troubleshoot UC&C and other IP-based applications? SNMP-based tools, for example, aren’t designed to monitor network- and location-dependent application service levels. Traditional Netflow analyzers collect a wealth of IP traffic data, but are prohibitively expensive, consume significant amounts of bandwidth themselves, and can only monitor networks you own. Hence they are of limited use in most distributed environments, where traffic inevitably flows over service provider and public pipes.
The only cost effective answer is an active Remote Performance Management solution. Integrated Remote Performance Management capabilities enable you to do continuous, active remote performance monitoring and troubleshooting on any network infrastructure. PathView Cloud’s active bandwidth monitoring and active application performance monitoring automatically collect and analyze critical data including flow and packet capture. Using Remote Performance Management, you will know how your network will handle the deployment of UC & C applications and have the insight into the perspective of remote site performance to ensure that your critical voice services, video conference, or collaboration solution will perform – with predictability and cost efficiency.