Categories Performance Monitoring

The Straight Goods – Part 2 of 3

Our legacy blog entries tell the AppNeta story from the early days…Read on!

Part of the support role is to reach out to new customers and provide some general product training – ‘onboarding’ as we like to call it.  It’s not every day that we uncover network issues when providing this training with a client setup but it happens often enough not to phase me.

The other week I was working with a new client whose network was connected to the internet via a T1.  We were casually adding both dual-ended and single-ended WAN paths to demonstrate the differences when we saw data loss!  Yes, we stumbled across a rogue network issue the client had long suspected, but could never quite prove.  What a perfect demo!  We had a look at the dual-ended path and could clearly see loss on the upstream.  Of course, I was getting asked where this loss was being introduced.  Yep, you guessed it – D.I.A.G.N.O.S.T.I.C.!

One look at the single-ended path diagnostic told me the gateway was introducing the loss.  We actually had to end the call at this point because the client had another meeting but I took a cheeky look later to see if the issue had been resolved.  Indeed it had; I could clearly see a blip where the microAppliance sequencer lost connectivity while network changes were being made, and zero data loss after connectivity was restored.  PathView – 1,  Data Loss – 0! Zing!

Team AppNeta: