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Browsing posts tagged with: voip

AppNeta was also able to identify general periods of inhibited call quality for the firm’s IT team, identified through dips in MOS value and related spikes in packet loss.

In Brief: Investigating Skype performance
October 2, 2018 by

Industry Insights, Performance Monitoring

IN PRACTICE | This article is part of a series of posts sharing examples of how AppNeta users have leveraged the service to solve performance problems. Problem A civil engineering firm uses Skype for Business heavily in their day-to-day operations, for both internal and external calls. Since migrating to the cloud last year, it has
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WebRTC is great for end users, but what about the network

WebRTC: Boon for End-User Experience, Burden for Networks?
April 4, 2018 by

Industry Insights, Performance Monitoring

Like just about any other technology, WebRTC has followed the hype cycle pretty closely. (Were you surprised to see a headline on this topic in 2018?) WebRTC, an open source project, aims to boost mobile apps and browsers to real-time speed using APIs. After reaching peak hype around 2013, we slipped down into the trough
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AppNeta VoIP, video, voice monitoring

How AppNeta Monitors VoIP and Voice Apps
November 6, 2017 by

Networking Technology, Performance Monitoring

We’ve come so far with our phones in just a few years. At home, landlines are becoming obsolete, and at work, the old hardwired phones have been replaced by sleeker new VoIP models. The benefits to users of using VoIP are mostly apparent when employees want to make calls from anywhere, to anywhere, even halfway
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IT support teams are keeping up with cloud

IT Support Technology and Teams Get More Advanced
August 2, 2017 by

Industry Insights, Networking Technology

“Help, I need somebody!” That refrain from one of the songs that powered the Beatles to long-ago pop music success is the perpetual lament of anyone who’s ever run into a brick wall at work with computer or hardware, WiFi access, or a host of other potentially challenging activities. For years, the IT support help
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Unified communications bring new challenges for IT

Why Unified Communications Can Be Hard for IT to Support
July 6, 2017 by

Performance Monitoring

It’s taken more than a decade, but we’ve finally reached the point where VoIP lines are the primary means of communication for enterprises. Business leaders love it because VoIP, videoconferencing and other elements of unified communications (UC) can significantly improve employee productivity. Using unified communications can also help businesses have more flexibility and options, such
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Call center technology matters.

Customers Already Dislike Call Centers—Don’t Make It Worse
June 19, 2017 by

Networking Technology, Performance Monitoring

There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to
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VoIP call centers are growing, but there are performance fears

Afraid of VoIP in Your Call Center? Lean on Performance Monitoring
January 10, 2017 by

Networking Technology

Even though mass-market VoIP technology has been available since 2004, adoption rates have proved underwhelming for the last decade. VoIP adoption rates have picked up in recent years, but business-critical use cases such as the call center still seem to lag behind cloud services adoption in other parts of the enterprise. As the era of
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An Introduction to Jitter for Unified Communications
March 28, 2014 by

Networking Technology, Performance Monitoring

Jitter is a term used to describe variation in the arrival times of packets over a network. In packet switched networks, it is sometimes referred to as packet delay variation. Generally caused by congestion in the IP network, jitter can be a serious issue for interactive real-time traffic, e.g. VoIP. This article discusses how jitter
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What You Need to Know Before Deploying VoIP
April 2, 2012 by

Performance Monitoring

Companies are increasingly adopting VoIP as their standard voice system. VoIP reduces costs and increases business efficiency. Yet, many organizations don’t realize that deploying VoIP can have unexpected complications when it comes to its impact on network performance and other existing applications. For IT teams, the task of transitioning physically separate voice and data networks
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It’s not my WAN, I have an OC3
March 23, 2012 by

Performance Monitoring

If I had a nickel for every time I heard “We have enough bandwidth,” I would have enough money to buy the new iPad.  While this has not gotten me the iPad, it has given me some great insight into how important knowing your available and utilized bandwidth is to assuring network performance and delivering
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