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Archive of posts with tag 'voip'

IN PRACTICE | This article is part of a series of posts sharing examples of how AppNeta users have leveraged the service to solve performance problems. Problem A civil engineering firm uses Skype for Business heavily in their day-to-day operations, for both internal and external calls. Since migrating to the cloud last year, it has been their primary VoIP application....

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Tags: call quality, in practice, mean opinion score, Skype, UCaaS, voip

WebRTC: Boon for End-User Experience, Burden for Networks?
by Joe Michalowski on

Like just about any other technology, WebRTC has followed the hype cycle pretty closely. (Were you surprised to see a headline on this topic in 2018?) WebRTC, an open source project, aims to boost mobile apps and browsers to real-time speed using APIs. After reaching peak hype around 2013, we slipped down into the trough of disillusionment. However, at times...

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Tags: video conferencing, voip, webRTC

How AppNeta Monitors VoIP and Voice Apps
by Christine Cignoli on

We’ve come so far with our phones in just a few years. At home, landlines are becoming obsolete, and at work, the old hardwired phones have been replaced by sleeker new VoIP models. The benefits to users of using VoIP are mostly apparent when employees want to make calls from anywhere, to anywhere, even halfway around the world. The benefits...

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Tags: streaming media, voice apps, voip

IT Support Technology and Teams Get More Advanced
by Alan Earls on

“Help, I need somebody!” That refrain from one of the songs that powered the Beatles to long-ago pop music success is the perpetual lament of anyone who’s ever run into a brick wall at work with computer or hardware, WiFi access, or a host of other potentially challenging activities. For years, the IT support help desk has been the answer....

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Tags: help desk, IT support, voip

Why Unified Communications Can Be Hard for IT to Support
by Joe Michalowski on

It’s taken more than a decade, but we’ve finally reached the point where VoIP lines are the primary means of communication for enterprises. Business leaders love it because VoIP, videoconferencing and other elements of unified communications (UC) can significantly improve employee productivity. Using unified communications can also help businesses have more flexibility and options, such as supporting more remote locations...

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Tags: end user experience, unified communications, voip

There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to avoid call centers at all...

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Tags: call center, end user experience, voip

Even though mass-market VoIP technology has been available since 2004, adoption rates have proved underwhelming for the last decade. VoIP adoption rates have picked up in recent years, but business-critical use cases such as the call center still seem to lag behind cloud services adoption in other parts of the enterprise. As the era of cloud communications further solidifies, using...

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Tags: call center, network performance monitoring, voip

An Introduction to Jitter for Unified Communications
by Team AppNeta on

Jitter is a term used to describe variation in the arrival times of packets over a network. In packet switched networks, it is sometimes referred to as packet delay variation. Generally caused by congestion in the IP network, jitter can be a serious issue for interactive real-time traffic, e.g. VoIP. This article discusses how jitter is measured in PathView, and...

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Tags: jitter, monitoring technology, NPM, PathView, voip

What You Need to Know Before Deploying VoIP
by Team AppNeta on

Companies are increasingly adopting VoIP as their standard voice system. VoIP reduces costs and increases business efficiency. Yet, many organizations don’t realize that deploying VoIP can have unexpected complications when it comes to its impact on network performance and other existing applications. For IT teams, the task of transitioning physically separate voice and data networks onto a single shared infrastructure...

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Tags: application deployment, voip

It’s not my WAN, I have an OC3
by Team AppNeta on

If I had a nickel for every time I heard “We have enough bandwidth,” I would have enough money to buy the new iPad.  While this has not gotten me the iPad, it has given me some great insight into how important knowing your available and utilized bandwidth is to assuring network performance and delivering critical business services like VoIP,...

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Tags: bandwidth, vdi, video conferencing, voip, WAN

With highly distributed network and the expansive transition to cloud services, network and application performance monitoring is becoming more and more challenging. With the increase in IP-based applications like VoIP, Video Conferencing, hosted CRMs, VDI and cloud services offering simpler and easier ways to communicate and operate within an organization. Each application comes with unique performance requirements and settings needed...

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Tags: APM, apps, PathView Cloud, Product Upgrades, video conferencing, voip

As a network engineer for a global financial services organization, I know I am not alone in my daily concerns about network connection speed and performance.  Our concerns are all underscored by questions such as: ‘How much bandwidth are we getting?’ ‘What are we paying our ISP monthly again?’ ‘How are my end users using our bandwidth?’ ‘Why is my...

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Tags: AppNeta Reviews, bandwidth, network speed, PathTest, PathView Cloud, voip, WAN

6 Best Practices for Successful Unified Communications
by Team AppNeta on

Unified communications, such as VoIP and video conferencing, can be a huge asset to an organization, as it can enhance employee and business productivity. Most modern unified communications systems are at least partially software-based, with more and more businesses depending entirely on SaaS and cloud applications to run video and voice systems. Often times, deploying unified communications is easier said...

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Tags: unified communications, voip

QoS, Wherefore Art Thou [Guest Blog]
by Team AppNeta on

By Cliff Chapman, Application Delivery Architect, LinkStatus Was Shakespeare’s Rosalind in a Telco’s QoS presentation when she inquired “Why then, can one desire too much of a good thing?” She was hooked. QoS would solve all her Application performance problems. “I’ll just need Expedited Forwarding for voice and video, something middling for Thin Client and I’ll let the rest rot in...

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Tags: APM, AppView Voice, PathView Cloud, voip

How are you ensuring a successful transition before plugging in the first phone? VoIP, Video and Unified Communications are highly cost-effective network services. While your wallet may be breathing a sigh of relief, your network is about to get the wind knocked out of it by the  weight of VoIP and video conferencing services. Network performance is dependent on existing applications and...

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Tags: APM, unified communications, video conferencing, voip

Best Practices for Pre Deployment Network Assessment
by Team AppNeta on

Many organizations underestimate the operational and business risk associated with deploying performance sensitive applications like VoIP, video conferencing, IP storage or virtual desktop infrastructure (VDI) to remote locations. Other projects such as transitioning to a multiprotocol label switching (MPLS) network or integrating company networks due to a merger or acquisition can present significant performance problems for business critical services Prior...

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Tags: application deployment, best practices, LAN, remote networks, video conferencing, voip, WAN

Burgeoning growth in the use of mobile devices is surely among the most significant trends impacting enterprise communications. Much of this growth is uncontrolled, as droves of employees increasingly make use of their personal mobile devices over company networks, as they’re accustomed to doing at home. How can you get a handle on what your mobile users are up to,...

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Tags: bandwidth, flow analysis, mobile, NPM, video conferencing, voip

The cost reduction and infrastructure consolidation benefits of unified communications and collaboration are so compelling that many organizations are rolling out these services without a solution to manage the user experience. Unified communications monitoring may not be the top priority for businesses. Unified communications aims to converge telephony, messaging, mobile communications, video conferencing and presence-enabled applications onto a common, IP-based network. But...

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Tags: saas, unified communications, video conferencing, voip

High-definition video conferencing from your computer or mobile device out to anyone, anywhere has arrived. While all tiers of the video conferencing and telepresence marketplace are experiencing strong growth, the biggest leaps are happening with low-cost, desktop- and browser-based “single-codec” systems. Among the many options in this burgeoning space: Tandberg, now owned by Cisco, offers a range of office, desktop and mobile...

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Tags: remote performance management, saas, video conferencing, voip

The Unified Communication Way or the Highway
by Team AppNeta on

Particularly in technology, this consolidation can be witnessed in the jump in virtual desktops and virtual servers, both of which leverage resource sharing and economies of scale to save on space, power and ultimately, cost and complexity. At the same time, we are seeing more and more technologies standardize their protocols and use of network infrastructures. Unified Communications and Collaboration...

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Tags: AppView Voice, PathView Cloud, unified communications, virtualization, voip

Dog Food, WAN Performance, and Hosted VoIP
by Team AppNeta on

My field engineering team works with customers and partners in many regions and time zones, and we often host working sessions from remote locations.  This provides great opportunities to employ our own solutions and “eat our own dog food” to monitor and troubleshoot common services we use between sites. I hosted a virtual technology workshop a few days ago  from...

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Tags: microappliance, PathView Cloud, voip, WAN

Web-based service delivery models like cloud computing, SaaS and VoIP are revolutionizing IT. These distributed deployments offer cost, scalability and manageability advantages too compelling to pass up. But the performance of web-based applications is heavily dependent on the networks that deliver them to remote sites. A host of variable, intermittent factors can crash business-critical services. Network issues like jitter, packet...

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Tags: cloud, NPM, remote performance management, saas, voip

The Straight Goods – Part 3 of 3
by Team AppNeta on

Our legacy blog entries tell the AppNeta story from the early days…Read on! Don’t you hate when service providers refuse to acknowledge the issue is on their end? It really annoys me when a support team fobs you off with generic answers showing their thinly veiled disinterest. For this last tale I chose one very close to home for us...

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Tags: legacy, microappliance, voip

The Straight Goods – Part 1 of 3
by Team AppNeta on

Our legacy blog entries tell the AppNeta story from the early days…Read on! Isn’t it an awful feeling when you’re told something by someone who has a vested interest in you believing them?  Let’s face it, who has ever wholeheartedly believed what a salesman told them?  Yeah, there are cries of  ‘snake oil!’ in my head when I’m approached by...

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Tags: FlowView, legacy, MSP, PathView, voip

Check your RPMs before you jump into Cloud Services
by Team AppNeta on

It is a sign of the times that I need to clearly define the term “cloud services” if I am going to use it as an entry point to this blog. And since I wouldn’t dare assert my position to be expert enough to properly define this term (any attempt would surely bog down this entire effort), I will turn...

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Tags: cloud, jitter, latency, virtualization, voip

Arming the “Voice” Guy
by Team AppNeta on

We get it, traditional telephony is perfect. Nobody ever dropped a call, nobody ever heard echo, and it only cost about as much as a small island in the south pacific per month to run. “I’m just an old phone guy; I don’t get these network issues.” This is a common line I hear when working through a VoIP deployment issue...

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Tags: NPM, PathView, voip

A Problem Averted with PathView Cloud
by Team AppNeta on

Our legacy blog entries tell the AppNeta story from the early days…Read on! On September 29th, we experienced a large amount of poor call quality here at the Apparent Networks Boston headquarters.  Our sales team was unable to engage in communications and was quickly losing productivity.  With the VoIP server hosted at our remote office in Vancouver, there could have...

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Tags: legacy, PathView, PathView Cloud, voip

Performance Sensitive Application Network Requirements
by Team AppNeta on

As applications evolve, so does the infrastructure that supports them.  In terms of network dependent applications, the applications of today are dramatically more performance sensitive than the ones of yesterday.  Voice over IP, video conferencing, and virtual desktop infrastructure all rely heavily on high bandwidth, low latency networks to perform without hiccups and service interruptions.  So how well does a...

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Tags: APM, bandwidth, latency, NPM, PathView Cloud, virtualization, voip

Announcing PathView 2.0
by Team AppNeta on

As you may have seen from a press release earlier today PathView 2.0 is very near to release, and I wanted to give you a glimpse into what’s new in this major release. This is just a brief overview and there will be more detail on key features in this blog and on the ApparentTools.com site in the coming days...

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Tags: NPM, PathView, virtualization, voip

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