Browsing posts tagged with: voip

VoIP call centers are growing, but there are performance fears

Afraid of VoIP in Your Call Center? Lean on Performance Monitoring
January 10, 2017 by

Network Performance Management

Even though mass-market VoIP technology has been available since 2004, adoption rates have proved underwhelming for the last decade. VoIP adoption rates have picked up in recent years, but business-critical use cases such as the call center still seem to lag behind cloud services adoption in other parts of the enterprise. As the era of
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An Introduction to Jitter for Unified Communications
March 28, 2014 by

Network Performance Management, Performance Management Tech

Jitter is a term used to describe variation in the arrival times of packets over a network. In packet switched networks, it is sometimes referred to as packet delay variation. Generally caused by congestion in the IP network, jitter can be a serious issue for interactive real-time traffic, e.g. VoIP. This article discusses how jitter
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What You Need to Know Before Deploying VoIP
April 2, 2012 by

Application Performance Management, Performance Management Tech

Companies are increasingly adopting VoIP as their standard voice system. VoIP reduces costs and increases business efficiency. Yet, many organizations don’t realize that deploying VoIP can have unexpected complications when it comes to its impact on network performance and other existing applications. For IT teams, the task of transitioning physically separate voice and data networks
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It’s not my WAN, I have an OC3
March 23, 2012 by

Case Studies

If I had a nickel for every time I heard “We have enough bandwidth,” I would have enough money to buy the new iPad.  While this has not gotten me the iPad, it has given me some great insight into how important knowing your available and utilized bandwidth is to assuring network performance and delivering
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An Application Performance Breakthrough – See Across Your Sites, Apps and End Users!
March 13, 2012 by

Application Performance Management, Performance Management Tech

With highly distributed network and the expansive transition to cloud services, network and application performance monitoring is becoming more and more challenging. With the increase in IP-based applications like VoIP, Video Conferencing, hosted CRMs, VDI and cloud services offering simpler and easier ways to communicate and operate within an organization. Each application comes with unique
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Hey, How Much Bandwidth!? I’m Paying For Twice the Bandwidth I’m Getting!
March 3, 2012 by

Case Studies

As a network engineer for a global financial services organization, I know I am not alone in my daily concerns about network connection speed and performance.  Our concerns are all underscored by questions such as: ‘How much bandwidth are we getting?’ ‘What are we paying our ISP monthly again?’ ‘How are my end users using
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Unified communications monitoring is challenging.

6 Best Practices for Successful Unified Communications
January 10, 2012 by

Industry Insights

Unified communications, such as VoIP and video conferencing, can be a huge asset to an organization, as it can enhance employee and business productivity. Most modern unified communications systems are at least partially software-based, with more and more businesses depending entirely on SaaS and cloud applications to run video and voice systems. Often times, deploying
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QoS, Wherefore Art Thou [Guest Blog]
October 3, 2011 by

Application Performance Management, Performance Management Tech

By Cliff Chapman, Application Delivery Architect, LinkStatus Was Shakespeare’s Rosalind in a Telco’s QoS presentation when she inquired “Why then, can one desire too much of a good thing?” She was hooked. QoS would solve all her Application performance problems. “I’ll just need Expedited Forwarding for voice and video, something middling for Thin Client and I’ll
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Avoid the VoIP Elephant: Make Sure You and Your VoIP Network are Ready
September 16, 2011 by

Network Performance Management, Performance Management Tech

How are you ensuring a successful transition before plugging in the first phone? VoIP, Video and Unified Communications are highly cost-effective network services. While your wallet may be breathing a sigh of relief, your network is about to get the wind knocked out of it by the  weight of VoIP and video conferencing services. Network performance is
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Best Practices for Pre Deployment Network Assessment
July 19, 2011 by

Network Performance Management, Performance Management Tech

Many organizations underestimate the operational and business risk associated with deploying performance sensitive applications like VoIP, video conferencing, IP storage or virtual desktop infrastructure (VDI) to remote locations. Other projects such as transitioning to a multiprotocol label switching (MPLS) network or integrating company networks due to a merger or acquisition can present significant performance problems
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