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Managing voice, video and collaboration alongside "back-to-office" IT priorities
by
Paul Davenport
on
It goes without saying that UC and UCC tools are the lynchpin of the remote workforce. Without the ability to dial up a far-flung coworker in seconds via the desktop, remote users are truly cut off from the people and resources they need to be productive. But as workers begin returning to the office and users adopt an actual work-from-anywhere...
Tags: Stories From The Wire, podcast, network performance monitoring, network monitoring, network management, work from anywhere, work from home, remote work, hybrid work, ucc, unified communications, UC, collaboration, video, voice
In this Bonus Episode of Stories From The Wire, Technical Account Manager Joseph Ochs returns to the mic to discuss the “Two Big Vs” that enterprise IT teams have had to reckon with during the pandemic: VDIs (or Virtual Desktop Interfaces) and VPNs (Virtual Private Networks). Along with unpacking the what, how and why of those two networking technologies, Joe...
Tags: network monitoring, network performance monitoring, network management, Stories From The Wire, podcast, communication, collaboration, microsoft teams, ucaas, uc, chat, video, voice, contact center, call center, VPN, VDI
We’ve all likely had consumer-side experiences with poor contact center performance, especially as the pandemic pushed many of us to rely more than ever on new purchasing channels. But according to market intelligence from GEP, contact centers witnessed an increase of 300% more calls than usual during the early stages of the pandemic. We’ve invited Technical Account Manager (and at...
Tags: Stories From The Wire, remote workforce, remote work, WIFI, WAN, network monitoring, network performance monitoring, network management, collaboration, UC, ucaas, voip, video, voice, wfa, work from anywhere, work from home, wfh, enterprise IT, call center, contact center, podcast
Nearly a year into widespread work-from-home (WFH), the cracks are starting to show at some organizations who may not have primed their workforce (or their networks) for an extended absence from the office. According to research from productivity software company Asana, burnout is now being felt among the vast majority of knowledge workers as teams struggle to define and enforce...
Tags: network performance monitoring, network monitoring, network management, Microsoft Teams, teams, cloud computing, cloud, video, voice, voip, collaboration, ucaas, zoom, remote workers, remote workforce, remote work, hybrid office, wfa, work from anywhere, wfh, work from home, burnout, burn out
Microsoft Teams has seen it’s popularity explode over the past year, establishing it’s position atop the highly competitive market for enterprise communication software in a time when remote collaboration has become essential. With integration and storage capabilities that, until recently, were unrivaled, it only makes sense that Teams would continue to see it’s adoption rise over the course of 2020....
Tags: network performance monitoring and diagnostics, network management, end user experience, end user experience monitoring, network performance monitoring, enterprise network monitoring, enterprise network, enterprise IT, software as a service, SaaS, cloud computing, cloud, Microsoft, Microsoft Teams, Microsoft Teams Monitoring, Microsoft Teams Management, ucaas, voice, video, collaboration, Office 365
According to Slack CEO Stewart Butterfield, “the most strategic combination in the history of software” took place this week as Salesforce officially acquired Slack in an all-stock deal valued at $27.7 billion. The acquisition sets up a titanic battle between Salesforce and Microsoft, as Slack is considered the primary competitor to Microsoft’s Teams collaboration platform, which has exploded in popularity...
Tags: network management, network performance monitoring, enterprise network, enterprise IT, enterprise collaboration, collaboration software, ucaas, SaaS, enterprise software, collaboration tools, voice, video & collaboration, voice & video, voice, cloud computing, cloud, merger, customer 360, Office 365, Microsoft Teams, teams, Microsoft, salesforce, Slack
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