Archive of posts: 'unified communications' tag

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It’s official: AppNeta is among the elite winners of the 23rd Annual CUSTOMER Product of the Year Awards from TMC, one of the leading publishers and online communities covering enterprise technology. The CUSTOMER Product of the Year Award recognized 29 vendors for 2021 that have helped advance the call center, CRM, and teleservices industries over the past year, as global...

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Tags: network monitoring, network performance monitoring, software, SaaS, cloud computing, cloud transformation, cloud, work from anywhere, work from home, remote workers, remote workforce, remote work, teleservices, CRM, unified communications, UC, contact center, ucaas, call center, 2021, product of the year, customer Product of the Year Award, TMCNet, customer, TMC

Despite competing in a market that has never been hotter, Microsoft Teams has never been more popular. But with Slack and Zoom planning big plays for a larger share of the market for enterprise unified communications as a service (UCaaS), Microsoft unveiled a mile-long list of upgrades to Teams that they hope will maintain its status as the go-to collaboration...

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Tags: collaboration tools, team collaboration, collaboration, unified communications, ucaas, UC, Google Cloud, Google, O365, Office 365, Microsoft Cloud, Microsoft Teams, Microsoft, network performance monitoring, network monitoring, enterprise IT

When the world stayed home this past spring and summer, everyone from CEOs to first graders turned to Zoom to stay connected. As a result, “Zoom” has graduated to verb-status, supplanting “hop on a video call” in much the same way we tend to “Google” topics regardless of the search engine. But what has made Zoom the global default for...

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Tags: SaaS, ucaas, unified communications, collaboration, voip, video chat, voice and video, video conference, video call, zoom

The Unified Communications-as-a-Service (UCaaS) market is the latest cloud-driven industry to receive a booming growth forecast, with the market size poised to reach a valuation of $24.3 billion by 2026. This represents a compound annual growth rate (CAGR) of 8.4 percent from 2019, when the market was already assessed at a massive $13.8 billion. This growth reflects similar trends in...

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Tags: DEM, digital experience monitoring, wfh, work from home, remote workforce, remote workers, remote work, streaming, web conference, video conference, web chat, web call, video chat, video call, UC, unified communications, ucaas

While just a few months ago Zoom was primarily only familiar within the corporate and tech sphere, the company is now ubiquitous in every facet of our newly-remote daily lives; whether we’re using it to say hi to coworkers, or logging on to host a weekly trivia night with friends or family. Another indicator of Zoom’s newfound popularity? The startup...

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Tags: Slack, video messaging, unified communications, ucaas, video conferencing, application developer, application, developer, app developers, developers, apps, Apple, Facebook, zoom, video conferencing

Social distancing guidelines have made UCaaS tools more than just business-critical solutions, as it seems like every parent and grandparent with WiFi access has been hopping on Zoom and other video conferencing apps to bridge the gap between friends and family in isolation. This has put unprecedented pressure on unified communication providers, whose products demand a higher share of network...

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Tags: WAH, wfh, work remote, work from home, remote office, remote work, cloud computing, network performance monitoring, network monitoring, network management, Citrix WebEx, WebEx, zoom, teams, Microsoft Teams, Microsoft, ucaas, UC, unified communications, video calls, video conferencing

In our 2020 Enterprise App Report Card, we touched upon the fact that Microsoft’s comprehensive Office 365 suite of enterprise productivity and collaboration tools is relatively unrivaled among AppNeta customers in terms of sheer users. But the software pioneer may soon be facing some stiff competition from another nearly-ubiquitous tech giant, as it was recently announced that Google is looking...

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Tags: enterprise IT, enterprise, Microsoft Office, Microsoft, Office 365, enterprise applications, applications, SaaS, ucaas, unified communications, UC, Google Cloud, Google, cloud computing, cloud, network performance monitoring

As 2019 comes to a close, 66 percent of companies embraced remote work, and for good reason: When businesses don’t have to gather all of their staff at HQ every day, bosses can broaden their search for talent beyond who is available locally, while giving employees more control of where and when they work, which has been proven to pay...

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Tags: network performance monitoring, network technology, unified communications, ucaas, software as a service, SaaS, enterprise IT, network management, network monitoring, tips, remote workforce, remote work

AppNeta Performance Manager provides several ways for customers to integrate monitoring data with other systems, including the RESTful API Observer endpoint that allows you to send event notifications to your own receiver. With this ability, the opportunity for flexible integration abounds. In a past post, I looked at how to integrate AppNeta Performance Manager events into Slack channels. Justin previously...

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Tags: API, application performance, application performance interface, cloud applications, cloud apps, network performance, network performance monitoring, salesforce, ucaas, unified communications

We’ve got a lot of interesting, forward-thinking customers here at AppNeta, and one network engineer at a unified communications as a service (UCaaS) vendor recently told us about his proactive IT team and company’s efficient support setup. It really embodies the new way that IT teams are thinking about people and process to meet user needs. For this company, a...

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Tags: proactive IT, ucaas, unified communications

Is it time yet to acknowledge that unified communications (UC) is more of a buzzword than a real business solution? We’ve been hearing about the promises of UC applications for upwards of 20 years—ever since messaging and real-time communication started coming together. But the real temptation of UC was that all of your communications needs—voice, video, instant messaging—would come together...

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Tags: collaboration tools, shadow IT, unified communications

Why Unified Communications Can Be Hard for IT to Support
by Joe Michalowski on

It’s taken more than a decade, but we’ve finally reached the point where VoIP lines are the primary means of communication for enterprises. Business leaders love it because VoIP, videoconferencing and other elements of unified communications (UC) can significantly improve employee productivity. Using unified communications can also help businesses have more flexibility and options, such as supporting more remote locations...

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Tags: end user experience, unified communications, voip

6 Best Practices for Successful Unified Communications
by Team AppNeta on

Unified communications, such as VoIP and video conferencing, can be a huge asset to an organization, as it can enhance employee and business productivity. Most modern unified communications systems are at least partially software-based, with more and more businesses depending entirely on SaaS and cloud applications to run video and voice systems. Often times, deploying unified communications is easier said...

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Tags: unified communications, voip

Network Troubleshooting in Today’s Distributed Data Center
by Team AppNeta on

Today’s distributed data centers, with their layers upon layers of virtual and physical devices and systems, are dauntingly complex and getting more so every day. The accelerating adoption of IP-based services like cloud computing, virtual desktop infrastructure and unified communications is further compounding this complexity, while also massively increasing the scope of the network. All this growth and change confounds...

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Tags: cloud, NPM, PathView Cloud, unified communications

How are you ensuring a successful transition before plugging in the first phone? VoIP, Video and Unified Communications are highly cost-effective network services. While your wallet may be breathing a sigh of relief, your network is about to get the wind knocked out of it by the  weight of VoIP and video conferencing services. Network performance is dependent on existing applications and...

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Tags: APM, unified communications, video conferencing, voip

The cost reduction and infrastructure consolidation benefits of unified communications and collaboration are so compelling that many organizations are rolling out these services without a solution to manage the user experience. Unified communications monitoring may not be the top priority for businesses. Unified communications aims to converge telephony, messaging, mobile communications, video conferencing and presence-enabled applications onto a common, IP-based network. But...

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Tags: SaaS, unified communications, video conferencing, voip

Our legacy blog entries tell the AppNeta story from the early days…Read on! Telecommuting in all its forms has been on the rise for years. Today the trend is accelerating dramatically as affordable, cloud-based technology, rising gas prices, and pressure to reduce facilities’ operating costs all converge to make telework more attractive for all—and the enterprise more distributed than ever....

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Tags: flow analysis, FlowView, legacy, PathView Cloud, remote networks, unified communications

A Video Conferencing Home Run
by Team AppNeta on

As a pre-sales engineer, I see a lot of interesting network performance management scenarios while working with future customers on product trials.  I’ve seen everything from a managed switch that had a rogue 10-meg port to a problematic WiFi access point, located in the basement of a hospital! On a recent trial , I was working with a network engineer...

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Tags: NPM, PathView Cloud, unified communications, video conferencing

The Unified Communication Way or the Highway
by Team AppNeta on

Particularly in technology, this consolidation can be witnessed in the jump in virtual desktops and virtual servers, both of which leverage resource sharing and economies of scale to save on space, power and ultimately, cost and complexity. At the same time, we are seeing more and more technologies standardize their protocols and use of network infrastructures. Unified Communications and Collaboration...

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Tags: AppView Voice, PathView Cloud, unified communications, virtualization, voip

The move to Unified Communications and Collaboration (UC&C) is accelerating rapidly as technologies mature and early adopters reap competitive advantages like reduced costs, simplified IT infrastructure, better customer service and improved business performance. The growing availability of UC&C-as-a-service means that companies of all sizes are embracing the trend. UC&C encompasses the convergence of telephony, messaging, video conferencing, presence-enabled applications and...

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Tags: bandwidth, latency, NPM, remote performance management, unified communications

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