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Archive of posts with tag 'unified communications'

AppNeta Performance Manager provides several ways for customers to integrate monitoring data with other systems, including the RESTful API Observer endpoint that allows you to send event notifications to your own receiver. With this ability, the opportunity for flexible integration abounds. In a past post, I looked at how to integrate AppNeta Performance Manager events into Slack channels. Justin previously...

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Tags: API, application performance, application performance interface, cloud applications, cloud apps, network performance, network performance monitoring, salesforce, UCaaS, unified communications

We’ve got a lot of interesting, forward-thinking customers here at AppNeta, and one network engineer at a unified communications as a service (UCaaS) vendor recently told us about his proactive IT team and company’s efficient support setup. It really embodies the new way that IT teams are thinking about people and process to meet user needs. For this company, a...

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Tags: proactive IT, UCaaS, unified communications

Is it time yet to acknowledge that unified communications (UC) is more of a buzzword than a real business solution? We’ve been hearing about the promises of UC applications for upwards of 20 years—ever since messaging and real-time communication started coming together. But the real temptation of UC was that all of your communications needs—voice, video, instant messaging—would come together...

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Tags: collaboration tools, shadow IT, unified communications

Why Unified Communications Can Be Hard for IT to Support
by Joe Michalowski on

It’s taken more than a decade, but we’ve finally reached the point where VoIP lines are the primary means of communication for enterprises. Business leaders love it because VoIP, videoconferencing and other elements of unified communications (UC) can significantly improve employee productivity. Using unified communications can also help businesses have more flexibility and options, such as supporting more remote locations...

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Tags: end user experience, unified communications, voip

6 Best Practices for Successful Unified Communications
by Team AppNeta on

Unified communications, such as VoIP and video conferencing, can be a huge asset to an organization, as it can enhance employee and business productivity. Most modern unified communications systems are at least partially software-based, with more and more businesses depending entirely on SaaS and cloud applications to run video and voice systems. Often times, deploying unified communications is easier said...

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Tags: unified communications, voip

Network Troubleshooting in Today’s Distributed Data Center
by Team AppNeta on

Today’s distributed data centers, with their layers upon layers of virtual and physical devices and systems, are dauntingly complex and getting more so every day. The accelerating adoption of IP-based services like cloud computing, virtual desktop infrastructure and unified communications is further compounding this complexity, while also massively increasing the scope of the network. All this growth and change confounds...

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Tags: cloud, NPM, PathView Cloud, unified communications

How are you ensuring a successful transition before plugging in the first phone? VoIP, Video and Unified Communications are highly cost-effective network services. While your wallet may be breathing a sigh of relief, your network is about to get the wind knocked out of it by the  weight of VoIP and video conferencing services. Network performance is dependent on existing applications and...

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Tags: APM, unified communications, video conferencing, voip

The cost reduction and infrastructure consolidation benefits of unified communications and collaboration are so compelling that many organizations are rolling out these services without a solution to manage the user experience. Unified communications monitoring may not be the top priority for businesses. Unified communications aims to converge telephony, messaging, mobile communications, video conferencing and presence-enabled applications onto a common, IP-based network. But...

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Tags: saas, unified communications, video conferencing, voip

Our legacy blog entries tell the AppNeta story from the early days…Read on! Telecommuting in all its forms has been on the rise for years. Today the trend is accelerating dramatically as affordable, cloud-based technology, rising gas prices, and pressure to reduce facilities’ operating costs all converge to make telework more attractive for all—and the enterprise more distributed than ever....

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Tags: flow analysis, FlowView, legacy, PathView Cloud, remote networks, unified communications

A Video Conferencing Home Run
by Team AppNeta on

As a pre-sales engineer, I see a lot of interesting network performance management scenarios while working with future customers on product trials.  I’ve seen everything from a managed switch that had a rogue 10-meg port to a problematic WiFi access point, located in the basement of a hospital! On a recent trial , I was working with a network engineer...

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Tags: NPM, PathView Cloud, unified communications, video conferencing

The Unified Communication Way or the Highway
by Team AppNeta on

Particularly in technology, this consolidation can be witnessed in the jump in virtual desktops and virtual servers, both of which leverage resource sharing and economies of scale to save on space, power and ultimately, cost and complexity. At the same time, we are seeing more and more technologies standardize their protocols and use of network infrastructures. Unified Communications and Collaboration...

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Tags: AppView Voice, PathView Cloud, unified communications, virtualization, voip

The move to Unified Communications and Collaboration (UC&C) is accelerating rapidly as technologies mature and early adopters reap competitive advantages like reduced costs, simplified IT infrastructure, better customer service and improved business performance. The growing availability of UC&C-as-a-service means that companies of all sizes are embracing the trend. UC&C encompasses the convergence of telephony, messaging, video conferencing, presence-enabled applications and...

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Tags: bandwidth, latency, NPM, remote performance management, unified communications

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