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Archive of posts with tag 'UC'

It’s official: AppNeta is among the elite winners of the 23rd Annual CUSTOMER Product of the Year Awards from TMC, one of the leading publishers and online communities covering enterprise technology. The CUSTOMER Product of the Year Award recognized 29 vendors for 2021 that have helped advance the call center, CRM, and teleservices industries over the past year, as global...

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Tags: network monitoring, network performance monitoring, software, SaaS, cloud computing, cloud transformation, cloud, work from anywhere, work from home, remote workers, remote workforce, remote work, teleservices, CRM, unified communications, UC, contact center, UCaaS, call center, 2021, Product of the Year, Customer Product of the Year Award, TMCNet, CUSTOMER, TMC

This blog is the first in a series from our Solutions Consultant team giving their point of view on the most pressing challenges facing IT teams in 2021. Let’s be honest. Working from home has its challenges, particularly during the pandemic. For those of us with children there are a host of potential pitfalls. One need only look at some...

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Tags: SaaS, UC, UCaaS, analytics, data, IT, enteprise IT, digital transformation, cloud computing, KPIs, KPI, key performance indicators, performance indicators, remote workforce, remote work, work from anywhere, work from home, network performance management, network management, network performance monitoring, performance management, performance monitoring

Despite competing in a market that has never been hotter, Microsoft Teams has never been more popular. But with Slack and Zoom planning big plays for a larger share of the market for enterprise unified communications as a service (UCaaS), Microsoft unveiled a mile-long list of upgrades to Teams that they hope will maintain its status as the go-to collaboration...

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Tags: collaboration tools, team collaboration, collaboration, unified communications, UCaaS, UC, Google Cloud, Google, O365, office 365, microsoft cloud, microsoft teams, microsoft, network performance monitoring, network monitoring, enterprise IT

The Unified Communications-as-a-Service (UCaaS) market is the latest cloud-driven industry to receive a booming growth forecast, with the market size poised to reach a valuation of $24.3 billion by 2026. This represents a compound annual growth rate (CAGR) of 8.4 percent from 2019, when the market was already assessed at a massive $13.8 billion. This growth reflects similar trends in...

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Tags: DEM, digital experience monitoring, WFH, work from home, remote workforce, remote workers, remote work, streaming, web conference, video conference, web chat, web call, video chat, video call, UC, Unified Communications, UCaaS

Social distancing guidelines have made UCaaS tools more than just business-critical solutions, as it seems like every parent and grandparent with WiFi access has been hopping on Zoom and other video conferencing apps to bridge the gap between friends and family in isolation. This has put unprecedented pressure on unified communication providers, whose products demand a higher share of network...

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Tags: WAH, WFH, work remote, work from home, remote office, remote work, cloud computing, network performance monitoring, network monitoring, network management, Citrix WebEx, WebEx, Zoom, Teams, Microsoft Teams, Microsoft, UCaaS, UC, unified communications, video calls, video conferencing

As enterprises worldwide adjust to nearly 100% work from home (WFH) we can all use a bit of humor. Compiled from across our team, AppNeta is offering a few suggestions to liven up the background of your Zoom or blur your background in Microsoft Teams until they release custom backgrounds later this year. If you don’t know about the feature...

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Tags: work from home, WFH, remote work, remote working, remote workers, UCaaS, unified communication, unified communication apps, UC, UC apps, enterprise, enterprise IT, enterprise networks, enterprise WAN, network management, network monitoring, network performance, network performance monitoring

In our 2020 Enterprise App Report Card, we touched upon the fact that Microsoft’s comprehensive Office 365 suite of enterprise productivity and collaboration tools is relatively unrivaled among AppNeta customers in terms of sheer users. But the software pioneer may soon be facing some stiff competition from another nearly-ubiquitous tech giant, as it was recently announced that Google is looking...

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Tags: enterprise IT, enterprise, Microsoft Office, Microsoft, Office 365, enterprise applications, applications, SaaS, UCaaS, unified communications, UC, Google Cloud, Google, cloud computing, cloud, network performance monitoring

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