The Latest in Performance Monitoring and End-User Experience
Browsing posts tagged with: ServiceNow
Integrate AppNeta Monitoring Data With ServiceNow Using Our API
February 7, 2018 by
Justin Tiearney
Performance Monitoring, Product News
ServiceNow has taken the lead in the help desk software market, offering its many customers a way to streamline their service tickets and make IT support teams more efficient. We hear often from our customers that ServiceNow has become a go-to, mission-critical application for them. Part of our continuing work and development is around tight…Continue reading
3 Tips to Tackle Common Help Desk Challenges
January 17, 2018 by
Lea Rabinowitz
Cloud Computing, Performance Monitoring
Imagine being under the microscope, while also shouldering the responsibility of company-wide productivity. That’s IT in a nutshell, with the help desk as the front line for any dissatisfaction or service interruptions that end users experience. In the past, with on-premises solutions, being the enterprise hero who could solve a problem quickly was difficult. Now,…Continue reading
Make Your ServiceNow Implementation Work Without Issues
December 12, 2017 by
Lea Rabinowitz
Cloud Computing, Networking Technology
When companies move ahead on implementing ServiceNow, it’s not just for a better ticketing system. The SaaS application claims to replace unstructured work patterns with intelligent workflows, improve service levels, energize employees and enable enterprises to work at light speed. That’s a tall order, even for a powerful platform that automates and connects workflows and…Continue reading
Enabling More Workflows for Your SaaS App Monitoring
February 2, 2015 by
Sean Armstrong
Company News, Performance Monitoring
More and more companies are implementing SaaS applications for conducting their most critical business processes. With SaaS apps, the IT department may not be responsible for providing technical support, but they are responsible for ensuring a positive experience for the end-users in their organization. We developed our SaaS Application Monitoring (SAM) solution to provide technology…Continue reading