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Archive of posts with tag 'service level agreement'

With internet connectivity playing such a pivotal role in business, enterprises can’t afford to accept less-than-stellar performance from the ISPs they partner with. Doing so would set the whole business up for failure – and could paint enterprise IT in a bad light when they might not be at fault for poor performance, despite what the users they support might...

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Tags: SLA, service level agreement, performance monitoring, network monitoring, network performance monitoring, cloud computing, cloud provider, internet service provider, ISP

Your work doesn’t end after you’ve signed the dotted line of a well-negotiated cloud services SLA. Even after you’ve settled on an SLA with your service provider, it’s your job to make sure you’re getting what you pay for. This is why service-level agreements are coming under fire as they’re applied to cloud application services. Because SLAs set a minimum...

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Tags: end user experience monitoring, service level agreement

What Goes into a Cloud Services SLA?
by Joe Michalowski on

How many cloud services SLAs do you have in place today? As cloud services continue to drive your business, the number will grow and you might become numb to SLA fine print. However, it’s important to ensure each SLA has your best interests in mind. Don’t settle for just any cloud services SLA. Know what should be included in the...

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Tags: cloud computing, cloud services SLA, service level agreement

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