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Archive of posts with tag 'SaaS monitoring'

A new report from EMA, a leading IT and data management research group, found that roughly 75 percent of network managers polled think their network performance monitoring (NPM) tools are “insufficient” when it comes to the public cloud. Barely a quarter of those polled believe the tools they currently use fully address their monitoring needs where cloud monitoring is concerned,...

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Tags: cloud computing, hybrid cloud, network management, network monitoring, network performance, network performance monitoring, public cloud, saas, SaaS monitoring

From the earliest days of online-dating services, “love algorithms” searched almost exclusively on what clients deemed to be their ideal characteristics in a partner. Singles would check boxes on hair color, religion, location, and interests, and wait for the results. Undoubtedly, what came out didn’t really align with the kind of partner they were actually attracted to. Algorithms had to...

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Tags: IT operations, network performance monitoring, SaaS monitoring

Make Your ServiceNow Implementation Work Without Issues
by Lea Rabinowitz on

When companies move ahead on implementing ServiceNow, it's not just for a better ticketing system. The SaaS application claims to replace unstructured work patterns with intelligent workflows, improve service levels, energize employees and enable enterprises to work at light speed. That’s a tall order, even for a powerful platform that automates and connects workflows and disconnected databases. While the appeal...

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Tags: SaaS applications, SaaS monitoring, ServiceNow

3 Skype for Business Challenges for IT to Overcome
by Lea Rabinowitz on

 With Cisco moving to acquire BroadSoft, Unified Communications as a Service platforms are about to seriously streamline. Well, unless you’re Skype for Business. Unlike competing platforms, Skype for Business relies on a myriad of technologies, from a range of vendors, which can make the ecosystem complex to integrate, monitor and manage. The task doesn’t have to be daunting, though. IT...

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Tags: SaaS monitoring, Skype for Business, UCaaS

Skype for Business has an uptime guarantee of 99.9%, which is just about as good as you can ask for in this era of SaaS and cloud apps, right? Dealing with about 8 hours of downtime a year doesn’t seem terrible. However, designing your Skype for Business deployment specifically to meet the minimum network requirements to achieve uptime isn’t the...

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Tags: SaaS applications, SaaS monitoring, Skype for Business

APIs Connect Apps—And Slow Them Down
by Christine Cignoli on

APIs build bridges between applications. Now that companies are moving quickly to cloud-based and SaaS applications, these APIs are a lifesaver. Just one application can have any number of APIs connecting into it, creating a web of communication among important business-critical applications. This API economy has become another facet of modern infrastructure that IT teams has to manage. An EMA...

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Tags: API, SaaS applications, SaaS monitoring

Lots of SaaS applications come with their own dashboard to show the metrics they think you in IT might want to see. But like GPS systems in cars, most people choose to use their own phones for driving directions because the built-in system's controls are too complicated. When you’re monitoring a SaaS application like Office 365, you’ll see the dashboard...

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Tags: Office 365, SaaS monitoring, SLA

How to Manage Apps and Make IT Life Easier
by Christine Cignoli on

So, were any of you looking for yet another business SaaS app to support? No? Well, your users might have other ideas. Google announced at its industry event this week that it’s splitting the Hangouts app into two: one application for video, and one for chat. That’s aimed at competing with the popular business chat app Slack, of course, recently...

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Tags: cloud applications, cloud management and governance, SaaS monitoring

Can you believe it’s only been 4 years since cloud computing really went mainstream? It feels like our businesses have been relying on the cloud for so much longer. However, companies still aren’t 100% in the cloud, and hybrid and multicloud deployments are becoming popular, so choosing the right cloud technology is a constant consideration for IT. When you look...

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Tags: cloud migration, IaaS, PaaS, SaaS monitoring

Take Control of the Double-Edged SaaS Sword
by Joe Michalowski on

SaaS has become the way of the world for enterprise application delivery. The vast majority of enterprises now trust the software-as-a-service model for everything from niche applications to mission-critical tools. However, SaaS applications are a bit of a double-edged sword. The cloud-based model offers the agility necessary to stay ahead of digital demands, with improved reliability and security vs. years...

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Tags: end user experience monitoring, SaaS issues, SaaS monitoring

The App's Eye View of 2017
by Christine Cignoli on

Our outlook for the year in technology is pretty rosy. Businesses of all stripes are getting more agile and more cloud-savvy. They’re using SaaS apps and cloud services for all kinds of workloads, discovering new capabilities as cloud technology matures. IT teams are looking at the big picture to help users have better experiences. We hear from customers that they’re...

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Tags: IT trends, SaaS monitoring

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