Browsing posts tagged with: remote location monitoring
Ghostbusting in Real Time for Remote Offices
July 13, 2017 by Damian Roskill
You’ve just gotten to work when a new support ticket comes in from your company’s San Francisco remote office (you’re at headquarters in Boston). Office 365 was running very slowly yesterday. It’s their third help desk ticket this week, and the others are still unresolved in ServiceNow. Your first move is to call the user,…Continue reading
Do You Have Empathy for Remote Employees?
June 8, 2017 by Joe Michalowski
The last thing an IT leader needs is more to worry about. Networks are more complicated than ever, and you already have your hands full with new configurations, infrastructure troubleshooting, resource allocation and new tech deployments. But there’s a problem. The business problems you used to let other leaders solve are starting to bleed into…Continue reading
Remote Monitoring With End Users in Mind
May 22, 2017 by Alan Earls
Remote monitoring is an old problem. In fact, it was a challenge 150 years ago with the emergence of the so-called Victorian Internet, the global communication network based on electric telegraphy. That “internet” depended on human monitoring and the most basic kinds of performance measures. Today, no one charged with monitoring distant IT functions at…Continue reading
In today’s increasingly mobile workplace, organizations need to consider productivity, operational efficiency, and business continuity when migrating their employees, data centers and critical applications to the cloud. As new collaboration technologies make productive, remote teamwork possible, businesses can expect their roster of off-site employees to continue to grow. Along with employees working remotely, companies today…Continue reading
Are Your End Users Haunted by Ghosts?
January 23, 2017 by Joe Michalowski
No, that’s not a question for superstitious IT leaders. We’re talking about application performance ghost issues—the bane of IT’s existence. Ghost issues are the ones that come up intermittently to degrade end-user experience, but are often impossible to reproduce, identify and fix. Your IT team might be a great group of problem solvers, but application…Continue reading