Archive of posts: 'metrics' tag

Modern IT metrics encompass a lot of measurements, from throughput and latency to capacity and error rates. In a complicated technology world, the question of which metrics to track has gotten more complicated too. It’s just one more challenge in a challenging IT environment. And businesses and their IT teams can’t spend all their time tracking every metric. A simplified...

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When we talk about today’s technology environments, we’re mostly talking about complexity. In the past decade or so, there have been some big changes in the way IT manages its resources and responsibilities. Along with the changes in technology (virtualization, cloud computing and others), IT now has to answer to line-of-business teams in brand-new ways. End users are savvy tech...

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A service-level agreement sounds suspiciously like paperwork, which, to me anyway, sounds either boring or easy to ignore, or both. But service-level agreements (SLAs) can’t be ignored. This particular form of paperwork comes in many flavors, and affects IT in some important ways. Generally, an SLA stands as a reminder and guarantee of what a customer should receive from a...

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Sometime in the past ten or so years, we’ve come to treat the Internet as a revered state of mind, rather than a repository of information. I say “we” knowing I’m not alone here. When I first started using the web, I remember happily tolerating near-daily Hotmail outages and being really delighted when a coworker (the IT guy, of course)...

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