Browsing posts tagged with: end user experience

Call center technology matters.

Customers Already Dislike Call Centers—Don’t Make It Worse
June 19, 2017 by

Networking Technology, Performance Monitoring

There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to
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WiFi networks need good performance

Stop Taking WiFi Networks for Granted
June 13, 2017 by

Networking Technology, Performance Monitoring

 Bring your own device (BYOD), digital transformation, consumerization of IT—all of these trends and buzzwords have changed the way enterprises do business. But there’s one IT system that takes the brunt of the pressure from these trends: the WiFi network. It wasn’t too long ago that WiFi networks were a luxury in the workplace. But
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Remote monitoring should put users first

Remote Monitoring With End Users in Mind
May 22, 2017 by

Performance Monitoring

Remote monitoring is an old problem. In fact, it was a challenge 150 years ago with the emergence of the so-called Victorian Internet, the global communication network based on electric telegraphy. That “internet” depended on human monitoring and the most basic kinds of performance measures. Today, no one charged with monitoring distant IT functions at
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Remote offices bring more latency

Location, Location…Latency: Is Your Remote Infrastructure Ready?
May 18, 2017 by

Cloud Computing, Performance Monitoring

In today’s increasingly mobile workplace, organizations need to consider productivity, operational efficiency, and business continuity when migrating their employees, data centers and critical applications to the cloud. As new collaboration technologies make productive, remote teamwork possible, businesses can expect their roster of off-site employees to continue to grow. Along with employees working remotely, companies today
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Try cloud management best practices

It’s Time to Make Cloud Management a Real IT Practice
May 3, 2017 by

Cloud Computing

Cloud challenges are escalating for IT leaders. First, you just wanted visibility into the different cloud services your employees were signing up for so you weren’t blindsided by shadow IT. Now, suddenly you’re being inundated with cloud management demands. But the idea of cloud management seems fairly simple. If you’re monitoring the availability of SaaS
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Synthetic monitoring has some best practices.

Best Practices for Synthetic Monitoring
May 2, 2017 by

Cloud Computing, Performance Monitoring

Synthetic monitoring is a modern way to see the performance of today’s SaaS and web applications and networks. It uses scripting to emulate the paths that end users take as they experience an application. Why We Need Best Practices for Synthetics Synthetic monitoring provides IT staff with performance context for business-critical SaaS and web apps.
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Stop fighting shadow IT technology!

Stop Fighting Shadow IT
January 17, 2017 by

Networking Technology

In just the past ten or so years, consumer devices have swamped enterprises. Along with those devices have come apps and services and the expectation of ease and convenience from technology. The consumerization of IT is more than just the need to support and monitor personal devices on the enterprise network. It’s a mindset shift
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AppNeta's weekly roundup of networking, cloud and SaaS market news.

Go Cloud or Go Home
December 16, 2016 by

Cloud Computing, Industry Insights

‘Tis the season for technology predictions in 2017. This one goes in-depth on the job skills that will be most important in the year ahead. There’s nothing too extreme (we’re not actually hiring robots yet) but mobile and big data jobs, two trends a few years back, are at the bottom of this top ten
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AppNeta offers modern performance monitoring for cloud.

Take Cyber Monday Off Your List of IT Fears
November 16, 2016 by

Networking Technology, Performance Monitoring

IT’s job today is to keep user productivity high by providing a good app experience and well-running networks. There are plenty of challenges that can get in the way: shadow IT bringing in mystery SaaS apps, capacity planning and DDoS and other attacks. Not long ago, an event like Cyber Monday might have thrown yet
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AppNeta offers modern performance monitoring for cloud.

How IT Can Match Its Priorities with Its Realities
October 18, 2016 by

Performance Monitoring

Fall often has a New Year’s feel to it, as kids head back to school and squirrels start stocking acorns for winter. It’s a good time to reassess 2016 priorities and budgets and decide which projects can get done (or mostly done) by the end of the year, and see what priorities should take precedence before
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