Browsing posts tagged with: end user experience

Proactive monitoring for end users

How to Prevent Remote User Issues
August 16, 2017 by

Networking Technology, Performance Monitoring

Why does it matter so much that enterprise users have a good experience with the technology they use every day? Well, their productivity has a big impact on the business’s bottom line. Fewer complaints from users means fewer calls and help desk tickets for IT to manage. And today’s cloud and SaaS-based technology can be
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AppNeta provides better data than SNMP

AppNeta vs. SNMP: Device-Centric Monitoring Has Limits
July 19, 2017 by

Networking Technology, Performance Monitoring

Monitoring the performance of your infrastructure is a worthy and necessary part of any IT environment. Whether you have one office or thousands, knowing the status of your equipment is important. However, many of the applications we depend on today are delivered over networks owned by carriers. Accessing your email, for example, likely routes through
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AppNeta's weekly roundup of networking, cloud and SaaS market news.

Legacy Networks Have Some Catching Up to Do
July 7, 2017 by

Industry Insights, Networking Technology

Are you using multicloud in your enterprise? No? Are you sure about that? This look at multicloud notes that many businesses are actually using multicloud without knowing it, citing an IDC study that 95% of businesses are using multiple public and private clouds. This unknown use of multicloud is a sort of outgrowth of shadow
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Unified communications bring new challenges for IT

Why Unified Communications Can Be Hard for IT to Support
July 6, 2017 by

Performance Monitoring

It’s taken more than a decade, but we’ve finally reached the point where VoIP lines are the primary means of communication for enterprises. Business leaders love it because VoIP, videoconferencing and other elements of unified communications (UC) can significantly improve employee productivity. Using unified communications can also help businesses have more flexibility and options, such
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AppNeta synthetic monitoring is global

AppNeta vs. Traditional Synthetic Monitoring
June 27, 2017 by

Networking Technology, Performance Monitoring

Determining the health and status of a web application over time is an important task for both provider and end user in today’s highly distributed, SaaS-based world. There are plenty of methods used to monitor applications today, from the simplistic ping approach to a complex in-depth test. Ensuring visibility into performance without breaking the app—or
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Call center technology matters.

Customers Already Dislike Call Centers—Don’t Make It Worse
June 19, 2017 by

Networking Technology, Performance Monitoring

There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to
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WiFi networks need good performance

Stop Taking WiFi Networks for Granted
June 13, 2017 by

Networking Technology, Performance Monitoring

 Bring your own device (BYOD), digital transformation, consumerization of IT—all of these trends and buzzwords have changed the way enterprises do business. But there’s one IT system that takes the brunt of the pressure from these trends: the WiFi network. It wasn’t too long ago that WiFi networks were a luxury in the workplace. But
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Remote monitoring should put users first

Remote Monitoring With End Users in Mind
May 22, 2017 by

Performance Monitoring

Remote monitoring is an old problem. In fact, it was a challenge 150 years ago with the emergence of the so-called Victorian Internet, the global communication network based on electric telegraphy. That “internet” depended on human monitoring and the most basic kinds of performance measures. Today, no one charged with monitoring distant IT functions at
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Remote offices bring more latency

Location, Location…Latency: Is Your Remote Infrastructure Ready?
May 18, 2017 by

Cloud Computing, Performance Monitoring

In today’s increasingly mobile workplace, organizations need to consider productivity, operational efficiency, and business continuity when migrating their employees, data centers and critical applications to the cloud. As new collaboration technologies make productive, remote teamwork possible, businesses can expect their roster of off-site employees to continue to grow. Along with employees working remotely, companies today
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Try cloud management best practices

It’s Time to Make Cloud Management a Real IT Practice
May 3, 2017 by

Cloud Computing

Cloud challenges are escalating for IT leaders. First, you just wanted visibility into the different cloud services your employees were signing up for so you weren’t blindsided by shadow IT. Now, suddenly you’re being inundated with cloud management demands. But the idea of cloud management seems fairly simple. If you’re monitoring the availability of SaaS
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