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Archive of posts with tag 'end user experience'

Enterprise IT and end users alike tend to take the Domain Name System (DNS) for granted. While those who don’t work in network operations might not even know what DNS is -- let alone the central role it plays in making the Internet a space humans can navigate -- even IT often just expects the system to always perform. DNS...

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Tags: cloud, cloud applications, DNS, DNS monitoring, end user experience, end user experience monitoring, network performance, network performance monitoring

It was a busy week for the AppNeta team at the 2018 Gartner IT Infrastructure, Operations and Cloud Strategies Conference, where we chatted with dozens of IT pros on the show floor. This is a new combination for Gartner, bringing IT Operations and Data Center disciplines together, which made for some very interesting discussions around migration and the pain associated...

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Tags: application performance, best practices, cloud, cloud infrastructure, data center, end user experience, gartner, IT, IT infrastructure, performance monitoring

Network Visibility Isn’t the End Goal
by Joe Michalowski on

The day security and monitoring appliances were added to network infrastructure was the day that visibility became a major IT concern. However, IT complexity has grown exponentially in recent years, making network visibility a bit of a buzzword. Perhaps the biggest reason is the widespread shift to cloud computing. Cisco research found that by 2019, 89% of workloads will be...

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Tags: end user experience, network monitoring, network visibility

Back to Basics: How Well Do You Know Your Network?
by Joe Michalowski on

How many businesses can say their employees never think twice about technology in the workplace? It’s a question we looked at late last year as end-user experiences become increasingly important for workplace productivity. But unfortunately, business applications of all kinds experience performance hits on a daily basis. As a result, we’ve seen the market for end-user experience monitoring grow significantly...

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Tags: end user experience, network monitoring, network technology

Embracing the digital workplace is top priority for any tech-driven organization—and in a world dominated by smartphones, social media and always-on connected devices, “tech-driven” covers almost any company looking to stay competitive. The challenge is creating an end-user experience that leads to digital solutions. According to CMS Wire, “the heart of every successful digital workplace is a great, engaging experience,...

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Tags: end user experience, end user experience monitoring, legacy IT

The internal help desk can be a very busy place for a business. IT is under pressure from users to fix any application or network problems quickly, and now also has to depend on the providers of those apps and networks to get problems solved. So how do you measure how your help desk is performing? Figure out the metrics...

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Tags: end user experience, help desk, SaaS applications

Disbelief is a common theme in our demo process with potential customers. When we use our AppNeta Performance Manager to show a customer their own data for a particular office, they almost immediately ask why the capacity metrics are low. If the customer is paying for 250 Mbps out of that office, why is AppNeta only showing them 46 Mbps?...

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Tags: bandwidth, capacity, end user experience

The 5 Most Important Metrics of End-User Experience Monitoring
by Joe Michalowski on

Technology is becoming increasingly commoditized as consumerization of IT permeates all industries. Now, business leaders are turning to customer experience to help differentiate them from competitors. But even as so much attention is paid to the customer experience, there’s another experience that is often overlooked—the internal end-user experience. At the same time end-user experience is becoming front-and-center, cloud-based applications are...

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Tags: end user experience, end user experience monitoring, network monitoring

We heard recently from one of our customers about how they’ve been using AppNeta’s performance monitoring at their company, a healthcare support organization. (They’ll remain nameless here.) The key application our customer, the head of IT, is supporting is the electronic health record system for hundreds of hospitals and doctors’ offices. Reliability, efficiency and security are obviously the top goals...

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Tags: case study, end user experience, healthcare, remote location monitoring

Put Metrics Into the User's Context to Make Them Meaningful
by Christine Cignoli on

Metrics are meaningless. Well, that's not quite true. Raw metrics, when it comes to IT monitoring, are just numbers that don't tell you anything. A number may seem high, but not result in any problem visible to end users. Another number may seem low, but not be as low as SLAs require. The only way to make metrics meaningful is...

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Tags: end user experience, network metrics, network performance monitoring

There are plenty of varieties of network monitoring these days, and various ways it’s used. The reason for using it, however, is fairly singular: to see and improve end-user experience. Network monitoring can ensure that the network has been running well, is running well currently and will continue to run well in the future, regardless of corporate circumstance. Capacity monitoring...

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Tags: capacity, end user experience, network metrics

How to Prevent Remote User Issues
by Christine Cignoli on

Why does it matter so much that enterprise users have a good experience with the technology they use every day? Well, their productivity has a big impact on the business’s bottom line. Fewer complaints from users means fewer calls and help desk tickets for IT to manage. And today’s cloud and SaaS-based technology can be really efficient and useful when...

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Tags: end user experience, remote locations, remote office monitoring

Monitoring the performance of your infrastructure is a worthy and necessary part of any IT environment. Whether you have one office or thousands, knowing the status of your equipment is important. However, many of the applications we depend on today are delivered over networks owned by carriers. Accessing your email, for example, likely routes through a few hops in the...

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Tags: end user experience, IT troubleshooting, SNMP

Legacy Networks Have Some Catching Up to Do
by Christine Cignoli on

Are you using multicloud in your enterprise? No? Are you sure about that? This look at multicloud notes that many businesses are actually using multicloud without knowing it, citing an IDC study that 95% of businesses are using multiple public and private clouds. This unknown use of multicloud is a sort of outgrowth of shadow IT, which isn’t so harmless...

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Tags: end user experience, IT infrastructure, legacy network, network performance

Why Unified Communications Can Be Hard for IT to Support
by Joe Michalowski on

It’s taken more than a decade, but we’ve finally reached the point where VoIP lines are the primary means of communication for enterprises. Business leaders love it because VoIP, videoconferencing and other elements of unified communications (UC) can significantly improve employee productivity. Using unified communications can also help businesses have more flexibility and options, such as supporting more remote locations...

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Tags: end user experience, unified communications, voip

Determining the health and status of a web application over time is an important task for both provider and end user in today’s highly distributed, SaaS-based world. There are plenty of methods used to monitor applications today, from the simplistic ping approach to a complex in-depth test. Ensuring visibility into performance without breaking the app—or worse, the budget—is a difficult...

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Tags: end user experience, IT troubleshooting, synthetic monitoring

There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to avoid call centers at all...

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Tags: call center, end user experience, voip

Stop Taking WiFi Networks for Granted
by Joe Michalowski on

 Bring your own device (BYOD), digital transformation, consumerization of IT—all of these trends and buzzwords have changed the way enterprises do business. But there’s one IT system that takes the brunt of the pressure from these trends: the WiFi network. It wasn’t too long ago that WiFi networks were a luxury in the workplace. But things change quickly. Today, without...

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Tags: end user experience, wifi, WiFi monitoring

Remote Monitoring With End Users in Mind
by Alan Earls on

Remote monitoring is an old problem. In fact, it was a challenge 150 years ago with the emergence of the so-called Victorian Internet, the global communication network based on electric telegraphy. That “internet” depended on human monitoring and the most basic kinds of performance measures. Today, no one charged with monitoring distant IT functions at remote locations has the luxury...

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Tags: end user experience, remote location monitoring, remote office monitoring

In today’s increasingly mobile workplace, organizations need to consider productivity, operational efficiency, and business continuity when migrating their employees, data centers and critical applications to the cloud. As new collaboration technologies make productive, remote teamwork possible, businesses can expect their roster of off-site employees to continue to grow. Along with employees working remotely, companies today are often supporting a remote...

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Tags: end user experience, remote infrastructure, remote location monitoring

It's Time to Make Cloud Management a Real IT Practice
by Joe Michalowski on

Cloud challenges are escalating for IT leaders. First, you just wanted visibility into the different cloud services your employees were signing up for so you weren’t blindsided by shadow IT. Now, suddenly you’re being inundated with cloud management demands. But the idea of cloud management seems fairly simple. If you’re monitoring the availability of SaaS applications and public cloud instances...

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Tags: cloud applications, cloud management, end user experience

Synthetic monitoring is a modern way to see the performance of today’s SaaS and web applications and networks. It uses scripting to emulate the paths that end users take as they experience an application. Why We Need Best Practices for Synthetics Synthetic monitoring provides IT staff with performance context for business-critical SaaS and web apps. Except for company-wide deployments, IT...

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Tags: end user experience, SaaS applications, synthetic monitoring

Stop Fighting Shadow IT
by Joe Michalowski on

In just the past ten or so years, consumer devices have swamped enterprises. Along with those devices have come apps and services and the expectation of ease and convenience from technology. The consumerization of IT is more than just the need to support and monitor personal devices on the enterprise network. It’s a mindset shift among your employees that’s silently...

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Tags: end user experience, remote office monitoring, shadow IT

Go Cloud or Go Home
by Christine Cignoli on

‘Tis the season for technology predictions in 2017. This one goes in-depth on the job skills that will be most important in the year ahead. There’s nothing too extreme (we’re not actually hiring robots yet) but mobile and big data jobs, two trends a few years back, are at the bottom of this top ten list. Programmers and help desk...

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Tags: cloud adoption, cloud computing, end user experience

IT’s job today is to keep user productivity high by providing a good app experience and well-running networks. There are plenty of challenges that can get in the way: shadow IT bringing in mystery SaaS apps, capacity planning and DDoS and other attacks. Not long ago, an event like Cyber Monday might have thrown yet another wrench in the infrastructure...

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Tags: end user experience, network performance monitoring

How IT Can Match Its Priorities with Its Realities
by Christine Cignoli on

Fall often has a New Year's feel to it, as kids head back to school and squirrels start stocking acorns for winter. It's a good time to reassess 2016 priorities and budgets and decide which projects can get done (or mostly done) by the end of the year, and see what priorities should take precedence before the new year (and a...

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Tags: business and IT goals, end user experience

Building from scratch is never easy. A good plan, like anyone who has ever built Legos will know, can make it much simpler. Setting up a new remote office can be an exciting time for a business. New environments can breed creativity and bolster productivity if set up correctly. But what if the marketing department can’t access the internet to...

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Tags: best practices, end user experience, IT scalability, ITOps, remote locations

Facing SaaS App Reality
by Christine Cignoli on

I’m often guilty of sticking my head in the sand, ignoring very small details that could turn into big problems later on. Like when Netflix told me my credit card was about to expire, but it seemed like such a boring task, so I ignored them…till the day Netflix stopped working. I grumbled at the TV for awhile, then wasted...

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Tags: APM, end user experience, saas

Combating Enterprise IT Ops Challenges in China
by Team AppNeta on

Many of our enterprise clients are growing and expanding to more remote locations around the world, especially in areas of high economic growth such as China and India. Accelerated business growth can be exciting and full of potential, but it comes with lots of strategic and tactical challenges for the business. When it comes to remote locations in heavily regulated...

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Tags: APM, AppView, China, cloud, end user experience, GreatFirewall, Internet, ITOps, Network, performance monitoring, remote performance management, saas

Once found mostly in small- and medium-sized business environments, software as a service (SaaS) has now established itself firmly as the preferred solution for new software deployment in the enterprise. Concerns about security and control have been overshadowed by the low entry cost and fast ramp-up of SaaS solutions compared with in-house deployments. Marketing no longer has to wait weeks...

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Tags: APM, cloud, end user experience, monitoring technology, packets, saas

Our Take on the APM Digest APM Predictions for 2015
by TR Jordan on

We’re only six weeks into 2015, yet I’m looking for signs that the “APM Predictions for 2015” which APM Digest published at the end of December are becoming reality. Provided in three parts, the predictions came from various APM industry experts --- analysts, consultants, users and vendors. Three themes emerged from the 45 predictions that I want to highlight and...

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Tags: APM, application performance, devops, end user experience

2013 is poised to be an exciting and innovative year for technical professionals across roles and functions, regardless of their organization size. From emerging Software-Defined Networks, to mobile, BYOD and the solidification of cloud computing and SOA architectures, there are many upcoming trends that should impact your performance monitoring strategy in 2013. Are you ready to arm yourself with the...

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Tags: byod, cloud, end user experience, SOA, unified performance management

I think it’s safe to say that everyone knows what happened yesterday – the U.S. Presidential Election. And while we were interested to see who would be named the winner, we were also interested in seeing how the election would affect end user experience of certain popular websites: mittromney.com; barrackobama.com; foxnews.com; nbcnews.com and cnn.com. Our AppView Web solution uses a...

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Tags: APM, AppView Web, end user experience

Now more than ever before, the management and reliable delivery of applications dictates business success. Application downtime leads to wasted employee time and thousands of negative customer experiences. When a retailer’s website loads slowly, sales are lost because the prospect is already 10 clicks away. You should never let your technology problems become business problems. When an application or network performs poorly,...

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Tags: APM, application performance, end user experience, unified performance management

As another workday starts on Thursday July 26, I wanted to share – needed to share – a glimpse into life here and how we are dramatically changing the way IT organizations manage application performance. AppNeta is revolutionizing Performance Management and will change the course of where this industry goes over the next five years. Ok, so let me explain a little...

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Tags: CEO Notes, end user experience

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