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The Latest in Performance Monitoring and End-User Experience


Browsing posts tagged with: end user experience

Network Visibility Isn’t the End Goal
May 2, 2018 by

Industry Insights

The day security and monitoring appliances were added to network infrastructure was the day that visibility became a major IT concern. However, IT complexity has grown exponentially in recent years, making network visibility a bit of a buzzword. Perhaps the biggest reason is the widespread shift to cloud computing. Cisco research found that by 2019,
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Get back to basics with your network for better end-user experience

Back to Basics: How Well Do You Know Your Network?
February 20, 2018 by

Networking Technology, Performance Monitoring

How many businesses can say their employees never think twice about technology in the workplace? It’s a question we looked at late last year as end-user experiences become increasingly important for workplace productivity. But unfortunately, business applications of all kinds experience performance hits on a daily basis. As a result, we’ve seen the market for
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End-user experience is critical

End-User Experience Now Critical for Effective IT—But Companies Missing the Mark
December 28, 2017 by

Industry Insights, Performance Monitoring

Embracing the digital workplace is top priority for any tech-driven organization—and in a world dominated by smartphones, social media and always-on connected devices, “tech-driven” covers almost any company looking to stay competitive. The challenge is creating an end-user experience that leads to digital solutions. According to CMS Wire, “the heart of every successful digital workplace
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Critical KPIs for help desk performance

4 Critical KPIs for Internal Help Desks to Improve End-User Experience
November 13, 2017 by

Cloud Computing, Performance Monitoring

The internal help desk can be a very busy place for a business. IT is under pressure from users to fix any application or network problems quickly, and now also has to depend on the providers of those apps and networks to get problems solved. So how do you measure how your help desk is
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Capacity vs. bandwidth for network and application performance monitoring

Capacity vs. Bandwidth: Why You’re Not Getting What You Pay For
October 10, 2017 by

Networking Technology, Performance Monitoring

Disbelief is a common theme in our demo process with potential customers. When we use our AppNeta Performance Manager to show a customer their own data for a particular office, they almost immediately ask why the capacity metrics are low. If the customer is paying for 250 Mbps out of that office, why is AppNeta
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End-user experience matters

The 5 Most Important Metrics of End-User Experience Monitoring
September 28, 2017 by

Networking Technology, Performance Monitoring

Technology is becoming increasingly commoditized as consumerization of IT permeates all industries. Now, business leaders are turning to customer experience to help differentiate them from competitors. But even as so much attention is paid to the customer experience, there’s another experience that is often overlooked—the internal end-user experience. At the same time end-user experience is
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Performance monitoring for healthcare IT

Monitoring the EHR System Brings Positive Outcomes to Healthcare Company
September 26, 2017 by

Networking Technology, Performance Monitoring

We heard recently from one of our customers about how they’ve been using AppNeta’s performance monitoring at their company, a healthcare support organization. (They’ll remain nameless here.) The key application our customer, the head of IT, is supporting is the electronic health record system for hundreds of hospitals and doctors’ offices. Reliability, efficiency and security
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End-user metrics for network performance monitoring

Put Metrics Into the User’s Context to Make Them Meaningful
September 19, 2017 by

Networking Technology, Performance Monitoring

Metrics are meaningless. Well, that’s not quite true. Raw metrics, when it comes to IT monitoring, are just numbers that don’t tell you anything. A number may seem high, but not result in any problem visible to end users. Another number may seem low, but not be as low as SLAs require. The only way
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Capacity is an important metric

Why Capacity Matters More Than You Think
September 5, 2017 by

Networking Technology, Performance Monitoring

There are plenty of varieties of network monitoring these days, and various ways it’s used. The reason for using it, however, is fairly singular: to see and improve end-user experience. Network monitoring can ensure that the network has been running well, is running well currently and will continue to run well in the future, regardless
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Proactive monitoring for end users

How to Prevent Remote User Issues
August 16, 2017 by

Networking Technology, Performance Monitoring

Why does it matter so much that enterprise users have a good experience with the technology they use every day? Well, their productivity has a big impact on the business’s bottom line. Fewer complaints from users means fewer calls and help desk tickets for IT to manage. And today’s cloud and SaaS-based technology can be
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