Archive of posts with tag 'end user experience monitoring'

Enterprise IT and end users alike tend to take the Domain Name System (DNS) for granted. While those who don’t work in network operations might not even know what DNS is -- let alone the central role it plays in making the Internet a space humans can navigate -- even IT often just expects the system to always perform. DNS...

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We have a tendency to take WiFi networks for granted. As consumers, we don’t think about the logistics of WiFi—we just want to watch Netflix without constant buffering. The same expectation carries over for employees using business applications. They don’t care what’s going on with the WiFi in the background. They just want seamless access to applications and services necessary...

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From LAN to WAN, WiFi to VoIP, network monitoring is now critical for companies to get the most from their IT infrastructure. The network monitoring market is set to spike as more companies spend IT budget on tools that help keep tabs on network performance. But what really makes the difference? What do the best network monitoring tools have in...

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Embracing the digital workplace is top priority for any tech-driven organization—and in a world dominated by smartphones, social media and always-on connected devices, “tech-driven” covers almost any company looking to stay competitive. The challenge is creating an end-user experience that leads to digital solutions. According to CMS Wire, “the heart of every successful digital workplace is a great, engaging experience,...

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APIs are the currency of today’s SaaS-based infrastructures. They allow business IT teams to connect applications in useful, creative ways to meet their particular needs. As a SaaS-based company ourselves, and with most of our customers moving their apps to cloud and SaaS models, our API powers a lot of very cool interconnected infrastructures. All of AppNeta’s detailed metrics and...

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We're excited to announce the availability of Google Chrome for AppNeta Performance Manager’s Experience monitoring! AppNeta allows you to monitor end-user experience of any app, whether internal, SaaS or hosted in a public cloud. The AppNeta Monitoring Points used for Experience monitoring are being upgraded so that your Selenium synthetic workflows are run using Chrome rather than Firefox. With Chrome,...

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Technology is becoming increasingly commoditized as consumerization of IT permeates all industries. Now, business leaders are turning to customer experience to help differentiate them from competitors. But even as so much attention is paid to the customer experience, there’s another experience that is often overlooked—the internal end-user experience. At the same time end-user experience is becoming front-and-center, cloud-based applications are...

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Spending time and resources monitoring your end-user experience can have a massive impact on your enterprise’s operational efficiency, customer retention and employee productivity—all quantifiable metrics that are proven to increase your company’s profits. Still, the data behind the end-user experience seems hazy for many enterprises. It’s also hard to gauge what the ROI would be, so there’s often diminished motivation...

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SaaS has become the way of the world for enterprise application delivery. The vast majority of enterprises now trust the software-as-a-service model for everything from niche applications to mission-critical tools. However, SaaS applications are a bit of a double-edged sword. The cloud-based model offers the agility necessary to stay ahead of digital demands, with improved reliability and security vs. years...

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Whether you’re part of a large enterprise expanding your footprint, a retailer with multiple brick-and-mortar stores, or a bank with many locations, you likely know all about remote office/branch office (ROBO) problems. Much of the pressure of managing remote offices falls on IT if there are outages, slowdowns or too many end-user complaints. For years, IT departments have dealt with...

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No, that’s not a question for superstitious IT leaders. We’re talking about application performance ghost issues—the bane of IT’s existence. Ghost issues are the ones that come up intermittently to degrade end-user experience, but are often impossible to reproduce, identify and fix. Your IT team might be a great group of problem solvers, but application architectures are getting more complicated,...

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Your work doesn’t end after you’ve signed the dotted line of a well-negotiated cloud services SLA. Even after you’ve settled on an SLA with your service provider, it’s your job to make sure you’re getting what you pay for. This is why service-level agreements are coming under fire as they’re applied to cloud application services. Because SLAs set a minimum...

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Welcome to Friday, everyone. It’s back-to-school time, and we’re doing our homework on the latest in application and networking news. This week, we came across this really strong argument in favor of putting user experience at the top of enterprise and website priority lists. This Harvard Business Review piece explores the technical inefficiencies behind poor user experience—and how many companies...

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If you are having network issues, the downstream effects are going to show up in the end-user experience of your business-critical applications. According to an Aberdeen Group survey of 158 organizations,, app performance issues have a direct impact on the business, including declined employee productivity (64%), lost revenue opportunities (41%), decreased customer satisfaction (61%) and damage to brand reputation (39%)....

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