The Latest in Performance Monitoring and End-User Experience


Browsing posts tagged with: end user experience monitoring

End-user experience matters

Why It’s Time to Pay Attention to End-User Experience Monitoring
September 28, 2017 by

Networking Technology, Performance Monitoring

Technology is becoming increasingly commoditized as consumerization of IT permeates all industries. Now, business leaders are turning to customer experience to help differentiate them from competitors. But even as so much attention is paid to the customer experience, there’s another experience that is often overlooked—the internal end-user experience. At the same time end-user experience is
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A mostly happy end user experiencing good performance

Why End-User Experience Matters
February 14, 2017 by

Performance Monitoring

Spending time and resources monitoring your end-user experience can have a massive impact on your enterprise’s operational efficiency, customer retention and employee productivity—all quantifiable metrics that are proven to increase your company’s profits. Still, the data behind the end-user experience seems hazy for many enterprises. It’s also hard to gauge what the ROI would be,
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SaaS issues can be tricky.

Take Control of the Double-Edged SaaS Sword
February 9, 2017 by

Cloud Computing, Performance Monitoring

SaaS has become the way of the world for enterprise application delivery. The vast majority of enterprises now trust the software-as-a-service model for everything from niche applications to mission-critical tools. However, SaaS applications are a bit of a double-edged sword. The cloud-based model offers the agility necessary to stay ahead of digital demands, with improved
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Use performance monitoring to see into your remote offices.

ROBO Problems: Avoid Truck Rolls to Your Remote Offices
January 30, 2017 by

Networking Technology

Whether you’re part of a large enterprise expanding your footprint, a retailer with multiple brick-and-mortar stores, or a bank with many locations, you likely know all about remote office/branch office (ROBO) problems. Much of the pressure of managing remote offices falls on IT if there are outages, slowdowns or too many end-user complaints. For years,
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IT teams have to troubleshoot ghost issues.

Are Your End Users Haunted by Ghosts?
January 23, 2017 by

Industry Insights

No, that’s not a question for superstitious IT leaders. We’re talking about application performance ghost issues—the bane of IT’s existence. Ghost issues are the ones that come up intermittently to degrade end-user experience, but are often impossible to reproduce, identify and fix. Your IT team might be a great group of problem solvers, but application
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A faceless guy sits on a question mark, much like your user experience without cloud metrics

Top Metrics for Measuring End-User Experience in Your Cloud Applications
December 19, 2016 by

Cloud Computing, Industry Insights

Your work doesn’t end after you’ve signed the dotted line of a well-negotiated cloud services SLA. Even after you’ve settled on an SLA with your service provider, it’s your job to make sure you’re getting what you pay for. This is why service-level agreements are coming under fire as they’re applied to cloud application services.
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Weekly commentary on networking performance and cloud

Weekly Packet: User Experience and Networks Both Need Schooling
September 9, 2016 by

Networking Technology

Welcome to Friday, everyone. It’s back-to-school time, and we’re doing our homework on the latest in application and networking news. This week, we came across this really strong argument in favor of putting user experience at the top of enterprise and website priority lists. This Harvard Business Review piece explores the technical inefficiencies behind poor
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The Importance of Network Visibility in End-User Experience Monitoring for Business-Critical Applications
May 13, 2016 by

Industry Insights, Networking Technology, Performance Monitoring

If you are having network issues, the downstream effects are going to show up in the end-user experience of your business-critical applications. According to an Aberdeen Group survey of 158 organizations,, app performance issues have a direct impact on the business, including declined employee productivity (64%), lost revenue opportunities (41%), decreased customer satisfaction (61%) and
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