Archive of posts: 'CX' tag

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IT organizations that focus on delivering exceptional customer experience (CX) enjoy greater success in nearly all key metrics than those that don’t, a recent Rackspace report finds. Not only is brand awareness 1.6x higher for these companies, but employee satisfaction jumps by 1.5x and customer retention doubles. The trouble is, becoming a CX-focused IT organization doesn’t happen overnight (or even...

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Tags: customer retention, IT priorities, call center, contact center, UX, user experience, CX, customer support, customer experience, enterprise network, cloud, enterprise IT, network performance monitoring, network management, network monitoring

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