Browsing posts tagged with: Customer loyalty
Customer Loyalty: The result of customers’ APM success
February 10, 2015 by TR Jordan
In a recent article in TechRepublic entitled, “Customer loyalty: why application performance management is a CIO concern,” the author, Brian Taylor provides the highlights of an interview with James Harvey, the general manager of application performance management at CA Technologies. The focus of the interview is Harvey’s assessment that APM is a strategic and central…Continue reading