Archive of posts: 'customer loyalty' tag

In a recent article in TechRepublic entitled, “Customer loyalty: why application performance management is a CIO concern,” the author, Brian Taylor provides the highlights of an interview with James Harvey, the general manager of application performance management at CA Technologies. The focus of the interview is Harvey’s assessment that APM is a strategic and central driver for customer satisfaction and...

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Tags: APM, customer loyalty, TechRepublic


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