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Archive of posts with tag 'collaboration'

In this Bonus Episode of Stories From The Wire, Technical Account Manager Joseph Ochs returns to the mic to discuss the “Two Big Vs” that enterprise IT teams have had to reckon with during the pandemic: VDIs (or Virtual Desktop Interfaces) and VPNs (Virtual Private Networks). Along with unpacking the what, how and why of those two networking technologies, Joe...

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Tags: network monitoring, network performance monitoring, network management, Stories From The Wire, podcast, communication, collaboration, microsoft teams, ucaas, uc, chat, video, voice, contact center, call center, VPN, VDI

We’ve all likely had consumer-side experiences with poor contact center performance, especially as the pandemic pushed many of us to rely more than ever on new purchasing channels. But according to market intelligence from GEP, contact centers witnessed an increase of 300% more calls than usual during the early stages of the pandemic. We’ve invited Technical Account Manager (and at...

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Tags: Stories From The Wire, remote workforce, remote work, WIFI, WAN, network monitoring, network performance monitoring, network management, collaboration, UC, ucaas, voip, video, voice, wfa, work from anywhere, work from home, wfh, enterprise IT, call center, contact center, podcast

Bulletins and Milestones are the latest line-of-business tools added to Microsoft Teams’ Power Apps suite, giving users the ability to better communicate and collaborate via Microsoft’s Dataverse cloud service. Both apps function pretty much as their names suggest, with Bulletin’s giving team leaders the ability to broadcast announcements either company-wide or per department, while Milestones helps users keep track of...

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Tags: Dataverse, Power Apps, network management, network performance monitoring, network performance, collaboration apps, collaboration tools, enterprise collaboration, collaboration, work from anywhere, work from home, Azure, Microsoft Cloud, Microsoft Apps, Teams Apps, UCaaS, Microsoft Teams Monitoring, Microsoft Teams, Microsoft

While Microsoft has succeeded in dominating the burgeoning enterprise cloud software market over the past year, AWS continued to reign supreme when it comes to total cloud investments during Q4 2020, with revenues growing 28 percent year-over-year to $12.74 billion. Despite this growth, AWS’s total share of the cloud market slipped slightly from Q4 2019 from 32.4 percent to 31...

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Tags: collaboration, Microsoft Teams, Microsoft, UCaaS, SaaS, network architecture, enterprise network, enterprise cloud, cloud migration, cloud computing, Google Cloud, Azure Cloud, AWS cloud, Azure, AWS, network transformation, cloud transformation, cloud adoption

Nearly a year into widespread work-from-home (WFH), the cracks are starting to show at some organizations who may not have primed their workforce (or their networks) for an extended absence from the office. According to research from productivity software company Asana, burnout is now being felt among the vast majority of knowledge workers as teams struggle to define and enforce...

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Tags: network performance monitoring, network monitoring, network management, Microsoft Teams, Teams, cloud computing, cloud, video, voice, VoIP, collaboration, UCaaS, Zoom, remote workers, remote workforce, remote work, hybrid office, wfa, work from anywhere, wfh, work from home, burnout, burn out

Microsoft Teams has seen it’s popularity explode over the past year, establishing it’s position atop the highly competitive market for enterprise communication software in a time when remote collaboration has become essential. With integration and storage capabilities that, until recently, were unrivaled, it only makes sense that Teams would continue to see it’s adoption rise over the course of 2020....

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Tags: network performance monitoring and diagnostics, network management, end user experience, end user experience monitoring, network performance monitoring, enterprise network monitoring, enterprise network, enterprise IT, software as a service, saas, cloud computing, cloud, Microsoft, Microsoft Teams, Microsoft Teams Monitoring, Microsoft Teams Management, UCaaS, voice, video, collaboration, office 365

Despite competing in a market that has never been hotter, Microsoft Teams has never been more popular. But with Slack and Zoom planning big plays for a larger share of the market for enterprise unified communications as a service (UCaaS), Microsoft unveiled a mile-long list of upgrades to Teams that they hope will maintain its status as the go-to collaboration...

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Tags: collaboration tools, team collaboration, collaboration, unified communications, UCaaS, UC, Google Cloud, Google, O365, office 365, microsoft cloud, microsoft teams, microsoft, network performance monitoring, network monitoring, enterprise IT

When the world stayed home this past spring and summer, everyone from CEOs to first graders turned to Zoom to stay connected. As a result, “Zoom” has graduated to verb-status, supplanting “hop on a video call” in much the same way we tend to “Google” topics regardless of the search engine. But what has made Zoom the global default for...

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Tags: SaaS, UCaaS, unified communications, collaboration, voip, video chat, voice and video, video conference, video call, zoom

Task management platform Okta recently released the mid-year update to their 2020 @Work Business Report, and the findings tell a familiar story: The recent meteoric rise in cloud and SaaS adoption has been hard to ignore, and is challenging IT to seek out new solutions. As expected, cloud-delivered UCaaS and collaboration applications continue to see unprecedented growth over the past...

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Tags: network monitoring, network performance monitoring, network management, work from home, remote work, WFH, enterprise WAN, enterprise IT, enterprise networks, video apps, collaboration apps, collaboration tools, collaboration, UCaaS, zoom, slack, skype, video conferencing, video conference, video call

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