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Browsing posts tagged with: cloud contact center

Cloud-based call centers now the “new normal” within the enterprise
April 24, 2019 by

Industry Insights, Networking Technology, Performance Monitoring

Cloud-based call centers have gone from risky experiments to a business standard over the course of the last decade. According to research from IDG, 62.4 percent of global enterprises now use cloud (or virtual) contact centers to facilitate their customer service and outreach operations, and for good reason. For starters, this reflects an overall trend
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