Browsing posts tagged with: call center

Call center technology matters.

Customers Already Dislike Call Centers—Don’t Make It Worse
June 19, 2017 by

Networking Technology, Performance Monitoring

There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to
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Bring call center technology into the 21st century.

How to Bring Your Call Center Into the 21st Century
May 23, 2017 by

Cloud Computing, Industry Insights

 What’s the end goal of digital transformation? You’re updating business processes and internal applications, but for most business leaders, the ultimate focus is becoming more agile to meet the changing demands of customers. Unfortunately, legacy-laden call centers are often lost in the mix, or are low on the digital transformation priority list. The problem is
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VoIP call centers are growing, but there are performance fears

Afraid of VoIP in Your Call Center? Lean on Performance Monitoring
January 10, 2017 by

Networking Technology

Even though mass-market VoIP technology has been available since 2004, adoption rates have proved underwhelming for the last decade. VoIP adoption rates have picked up in recent years, but business-critical use cases such as the call center still seem to lag behind cloud services adoption in other parts of the enterprise. As the era of
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