Archive of posts: 'artificial intelligence' tag

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Microsoft made a massive investment into their healthcare cloud strategy this week by purchasing software developer Nuance Communications for $19.7 billion. The deal, which marks Microsoft’s biggest acquisition since purchasing LinkedIn for $26.2 billion in 2016, is a logical next step for the company, as they’ve worked hard to define their vertical-specific cloud offerings over the past year. At the...

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Tags: artificial intelligence, AIOps, AI, Nuance, digital transformation, healthcare transformation, digital healthcare, virtual care, healthcare cloud, telehealth, healthcare, Azure, Microsoft Cloud, Microsoft, network management, network performance monitoring, network monitoring

It’s no secret that the modern contact or call center is transforming from a facility that occupies physical real estate to an almost entirely virtual environment. LL Bean, J.C. Penny and other major retail brands, for instance, are shuttering many of their brick-and-mortar call centers and offering some employees the option to retain their positions, but in a “work-from-home” capacity....

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Tags: artificial intelligence, AI Operations, AIOps, AI, WAN, enterprise WAN, enterprise call center, enterprise IT, network performance monitoring, network performance, branch office, remote office, remote employee, remote worker, remote work, remote contact center, remote call center, contact center, call center

Last week, the AppNeta team took to Las Vegas for the 2020 Gartner IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference, where leaders and learners across the tech landscape converged to discuss where things stand today and get a sense of the future of enterprise networking. As expected, the many flavors of network “transformation” underway across the enterprise space was...

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Tags: SaaS, cloud, cloud computing, enterprise IT, enterprise WAN, software defined wide area network, software defined WAN, WAN, SD WAN, artificial intelligence, AIOps, network performance monitoring, networking, IT ops, IT, IOCS, gartner IOCS, gartner

Artificial intelligence has dominated many IT headlines this year. One theory on why AI is taking off now is that its predictive capabilities are becoming popular in this data-driven world. It’s getting better and more business-worthy, too. Salesforce recently announced Einstein, an AI addition to its product that promises customer personalization via machine learning. The financial trend is positive, too:...

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Tags: artificial intelligence, industry news, monitoring technology

Weekly Packet: Let the Robots Do the Work
by Christine Cignoli on

It’s the Friday before Labor Day weekend in the U.S., which is a day to specifically not labor at all. But here’s a fun fact: Labor Day was created not as a day of rest for workers but actually as a day to honor the contributions workers have made to the well-being of the U.S. So give yourself a pat...

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Tags: artificial intelligence, cloud computing, hybrid cloud

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