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Browsing posts tagged with: application performance
When Solved is Not Enough: 3 Ways to Boost Your First Call Resolution
November 7, 2017 by
Andrew Sanders
Cloud Computing, Performance Monitoring
In these days of SaaS applications, the help desk has to be efficient, knowledgeable and able to close tickets fast. Nobody likes waiting, and when your users are experiencing a technology problem, they like waiting even less. You can do a lot proactively to make sure that users spend as little time on hold as…Continue reading
Why Improving Application Performance Is So Hard
November 2, 2017 by
Sean Armstrong
Networking Technology, Performance Monitoring
As more enterprises move their applications and services to the cloud, we see a clearer focus on ensuring good application performance for users. That’s beneficial for end users and for organizations focused on DevOps and apps. And it’s a smart business decision—just look at recent APM provider acquisition data to see the size of this…Continue reading
Don’t Let the Cloud Block Your Visibility Into SaaS Performance
September 25, 2017 by
Christine Cignoli
So you’ve transitioned your company to SaaS. What a relief. No more license tracking, no more deploying patches and updates and helping users who have problems with an application. The SaaS vendor will handle all your problems, right? Unfortunately, it doesn’t work that way. The vendor is supporting dozens, hundreds or thousands of clients, and chances…Continue reading
How to Monitor Application Performance Over WiFi
July 12, 2017 by
Sean Armstrong
Networking Technology, Performance Monitoring
The value of application performance monitoring is increasing as apps move to the cloud and SaaS providers. There are many factors that can affect application performance, including local network congestion, ISP performance, inefficient routes, server-side infrastructure and a multitude of others. But there is an even more prevalent change occurring at the other end of…Continue reading
At Gartner, It’s About IT Relevance
May 7, 2017 by
Damian Roskill
Cloud Computing, Industry Insights
For the next few days, AppNeta has set up camp here at the Gartner IOSS show. This summit is a place for us to hear about others’ visions for the IT future. We’re surrounded by analysts, speakers and the attendees who are taking on IT challenges every day at work. We know what our AppNeta…Continue reading
Better Salesforce Performance, Better Business Success
October 13, 2016 by
Christine Cignoli
Salesforce uptime and performance have driven plenty of business success. What today’s users like about Salesforce is that it has a lot of customization capabilities and can integrate with other popular, business-critical apps. It’s possible for a company to connect Salesforce with any number of other tools, including email and marketing automation, financial systems and…Continue reading
Weekly Packet: Nothing Lasts Forever (Especially in Tech)
September 30, 2016 by
Christine Cignoli
This week brought Elon Musk’s announcement about his plans to build a sustainable city on Mars. Specifics are scarce, but we’re hoping Musk has considered the quality of WiFi service on Mars, or those travelers might be quite disappointed when they arrive after a six-month flight. Maybe Google’s new Station tools will help. The details…Continue reading
Firefighting at Scale
September 7, 2016 by
Christine Cignoli
Industry Insights, Performance Monitoring
As many of our customers have discovered, constant firefighting of performance issues is not a sustainable plan for growth. It’s a common predicament, though. In many data centers now, older legacy applications are running some business functions, while newer SaaS and web-based apps are running others. They’re on different networks, with entirely different architectures. But…Continue reading
Streaming Impacts of Rio 2016 on Enterprise Business
August 11, 2016 by
Team AppNeta
Industry Insights, Networking Technology
4 Steps to Networking (and Productivity) Gold The Olympics in Rio are in full swing which means the world’s best athletes competing in nail-biting competitions… what’s not to love? For most corporate IT Ops teams it introduces new challenges at work… like your colleagues following their favorite athletes by streaming their favorite events to their…Continue reading
All About the Metrics: Part 1, Application Metrics
August 8, 2016 by
Christine Cignoli
When we talk about today’s technology environments, we’re mostly talking about complexity. In the past decade or so, there have been some big changes in the way IT manages its resources and responsibilities. Along with the changes in technology (virtualization, cloud computing and others), IT now has to answer to line-of-business teams in brand-new ways.…Continue reading