Archive of posts: 'application performance' tag

Successful network management in the age of the distributed enterprise begins with understanding end-user experience. With thousands of users outside the office, enterprise IT has seen their management footprint explode over the past few years, with each remote user effectively representing a “remote office of one,” and all of the management hurdles that entails. On these new terms, IT is...

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According to Salesforce, “the 9-to-5 workday is dead,” as the company’s chief people officer Brent Hyder announced that Salesforce will offer employees three styles of work once Covid-19 restrictions are lifted; flex, fully remote, and office-based. Flex, which Salesforce expects the majority of employees to embrace, requires workers only to come to the office one to three days a week...

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It’s safe to say that the 2020 Democratic primaries have gotten off to a rocky start, as the Iowa Caucuses were plagued by what can only be called an epic app malfunction that delayed results well past closing time Monday night. Developed by Shadow, a company that claims to have been involved in Democrat campaigns dating back to the Obama...

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The Facebook outage that impacted the company’s globally-popular suite of social media apps last week certainly caused lots of headaches. But reports that the interruptions were due to issues on the network level proved premature. Facebook operates its own collection of 15 data centers globally, which serve as a redundant, internal backbone network. As a result, the public doesn’t readily...

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Delivering visibility is central to everything we do at AppNeta. Not only does our platform allow enterprise IT to see into all corners of their network, but transparency and clarity is central to how we operate as a company, too. It’s fitting, therefore, that AppNeta was named a Visionary in the 2019 Gartner Magic Quadrant for Network Performance Monitoring and...

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AppNeta Performance Manager provides several ways for customers to integrate monitoring data with other systems, including the RESTful API Observer endpoint that allows you to send event notifications to your own receiver. With this ability, the opportunity for flexible integration abounds. In a past post, I looked at how to integrate AppNeta Performance Manager events into Slack channels. Justin previously...

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It was a busy week for the AppNeta team at the 2018 Gartner IT Infrastructure, Operations and Cloud Strategies Conference, where we chatted with dozens of IT pros on the show floor. This is a new combination for Gartner, bringing IT Operations and Data Center disciplines together, which made for some very interesting discussions around migration and the pain associated...

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IN PRACTICE | This article is part of a series of posts sharing examples of how AppNeta users have leveraged the service to solve performance problems. Continuous, real-time visibility into the condition of the core network is crucial to ensure consistent performance for end users. Without network visibility, problems may go undetected until they are severe enough to negatively impact...

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In these days of SaaS applications, the help desk has to be efficient, knowledgeable and able to close tickets fast. Nobody likes waiting, and when your users are experiencing a technology problem, they like waiting even less. You can do a lot proactively to make sure that users spend as little time on hold as possible, but that’s only one...

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As more enterprises move their applications and services to the cloud, we see a clearer focus on ensuring good application performance for users. That’s beneficial for end users and for organizations focused on DevOps and apps. And it’s a smart business decision—just look at recent APM provider acquisition data to see the size of this industry. Application teams want to...

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So you've transitioned your company to SaaS. What a relief. No more license tracking, no more deploying patches and updates and helping users who have problems with an application. The SaaS vendor will handle all your problems, right? Unfortunately, it doesn't work that way. The vendor is supporting dozens, hundreds or thousands of clients, and chances are you aren't their biggest...

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The value of application performance monitoring is increasing as apps move to the cloud and SaaS providers. There are many factors that can affect application performance, including local network congestion, ISP performance, inefficient routes, server-side infrastructure and a multitude of others. But there is an even more prevalent change occurring at the other end of the application delivery path: The...

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For the next few days, AppNeta has set up camp here at the Gartner IOSS show. This summit is a place for us to hear about others’ visions for the IT future. We’re surrounded by analysts, speakers and the attendees who are taking on IT challenges every day at work. We know what our AppNeta vision is: Giving IT back...

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Salesforce uptime and performance have driven plenty of business success. What today’s users like about Salesforce is that it has a lot of customization capabilities and can integrate with other popular, business-critical apps. It’s possible for a company to connect Salesforce with any number of other tools, including email and marketing automation, financial systems and ERP tools, dashboard creators, cloud...

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This week brought Elon Musk’s announcement about his plans to build a sustainable city on Mars. Specifics are scarce, but we’re hoping Musk has considered the quality of WiFi service on Mars, or those travelers might be quite disappointed when they arrive after a six-month flight. Maybe Google’s new Station tools will help. The details are still under wraps, but...

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As many of our customers have discovered, constant firefighting of performance issues is not a sustainable plan for growth. It’s a common predicament, though. In many data centers now, older legacy applications are running some business functions, while newer SaaS and web-based apps are running others. They’re on different networks, with entirely different architectures. But the goals of these old...

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4 Steps to Networking (and Productivity) Gold The Olympics in Rio are in full swing which means the world’s best athletes competing in nail-biting competitions... what’s not to love? For most corporate IT Ops teams it introduces new challenges at work... like your colleagues following their favorite athletes by streaming their favorite events to their corporate laptops over corporate WiFi....

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When we talk about today’s technology environments, we’re mostly talking about complexity. In the past decade or so, there have been some big changes in the way IT manages its resources and responsibilities. Along with the changes in technology (virtualization, cloud computing and others), IT now has to answer to line-of-business teams in brand-new ways. End users are savvy tech...

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As the cloud takes over, enterprise IT Ops teams are losing visibility into the infrastructure and business-critical applications their employees rely on. Here at AppNeta, we are continually seeking to make our platform more flexible because we know how hard it can be for IT Ops teams to manage these cloud challenges quickly. Here’s a look at what we focus...

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Salesforce is a heavyweight in the SaaS market, and Salesforce problems can affect thousands of users. Salesforce has an online status dashboard that many users leverage to monitor the application and determine whether it’s working properly and performing to expectations. However,trust.salesforce.com is really just an internal dashboard Salesforce set up so you can check on whether everything within the Salesforce...

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In my last blog, I talked about what to consider as you migrate to Office 365. As we all know, Microsoft Office has always dominated the business and consumer application marketplace with little to no competition. However, in recent years, the use of Google Apps has been growing to the point where it’s capturing a large chunk of the market....

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We’re only six weeks into 2015, yet I’m looking for signs that the “APM Predictions for 2015” which APM Digest published at the end of December are becoming reality. Provided in three parts, the predictions came from various APM industry experts --- analysts, consultants, users and vendors. Three themes emerged from the 45 predictions that I want to highlight and...

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Application Performance Management (APM) has traditionally focused on monitoring the infrastructure and the internal components of applications a company builds and operates. In the past few years, APM has evolved its focus to take into consideration the end users and how applications are performing for them. However, we’re seeing that there are other types of applications that a business relies...

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At AppNeta, we focus on meeting the needs of technology professionals who build and operate custom web apps, as well as those who support the end-users of SaaS-based external applications. Our SaaS Application Monitoring (SAM) solution was developed to provide technology professionals with visibility into the end-user experience for critical SaaS and cloud-based business apps. SAM measures the performance, availability,...

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Now that the holiday shopping season has officially started, online retailers are seeing an increased volume of website visitors and transactions. And, since more people are turning to the Internet each year to purchase their goods and services, e-tailers can expect the biggest rush yet of online holiday shoppers. Based on the website crashes of holiday seasons past, e-tailers know...

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A recent survey of IT leaders that was reported in a ZDNet article entitled “PaaS may be a panacea for stressed-out developers,” found that 70% are either already using Platform-as-a-Service (PaaS) solutions for application development or planning to implement them in the future. Since there is indeed plenty of pressure on developers to develop faster, PaaS can certainly help with...

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As recently reported by Forrester, large enterprise adoption of SaaS will drive its adoption rate to 50% of surveyed companies planning to adopt new SaaS Services within the next year. The reasons for this growth are clear, SaaS services offer low up front costs, fast time to value and are accessible everywhere for a mobile workforce. This transition sounds ideal...

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The City of San Francisco recently launched free #SFWiFi service in 32 of the city’s public spaces thanks to a grant from Google. Coincidentally, the day it launched, I made a move from Boston to San Francisco and found a handful of these spaces to be close to my new neighborhood. I set out with my trusty iPhone 5 and...

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We’re always keeping watch for the latest analyst report on the Application Performance Monitoring (APM) market and few have caught our eye more than the report recently released by Gigaom Research entitled “Sector Roadmap: Application-management solutions for distributed and cloud environments.” Written by well-known APM expert, author and analyst, Bernd Harzog, the report delves into the numerous current challenges for...

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To monitor SaaS applications, IT teams have been using traditional application monitoring tools that are for monitoring internal applications — looking at servers and devices on the network to make sure they are functioning properly. However, SaaS applications aren’t on their network — they are over the Internet and in the cloud — making these tools insufficient for monitoring SaaS...

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Yesterday was Go Slow Day on the Internet. As lawmakers consider the latest arguments on how much control ISPs should be allowed to exert over the networks that support the wider internet, websites like Reddit, Etsy, and Vimeo are staging a protest. Yesterday, they committed to slowing down their main sites, giving users a glimpse into what the internet would...

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Here at AppNeta we have a tradition of creating a Fantasy Football league every year.  Each year we decide who the commissioner is and then we start the grueling process of selecting draft order, league rules, team names, date of draft and most importantly selecting the platform to draft on.  Our league consists of members of the management, engineering, customer...

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Only two years ago, the average company adopting SaaS applications was a 50-person company, mainly because smaller companies were inclined to not invest in on-premise solutions. Since then, there’s been a shift and SaaS has become the standard for any company implementing business applications or services. Even the largest companies in the world are now adopting SaaS applications and services,...

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As software continues to eat the world, ecommerce is starting to reflect the diversity of, well, commerce. But this growing market is also growing more competitive, so there’s a lot of interest in technologies that can help push businesses past razor-thin margins and into profitability. It’s great that “faster sites convert better” has become common knowledge, but stop there and...

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A Salesforce Performance Dashboard that Actually Measures the Performance to You Salesforce is the poster child for Saas services, and any company starting new customer-focused programs is very likely to have Salesforce at its core. With the Force.com ecosphere of thousands of partners and tens of thousands of add-ons and integrations, Salesforce is a critical for the 80,000+ business who...

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We’ve had an exciting few months at AppNeta, and the great news keeps rolling in. I am thrilled to announce that AppNeta’s Application Performance Monitoring services have been recognized in the Gartner Magic Quadrant for Application Performance Monitoring alongside AppDynamics, BMC, CA, Compuware, Dell, HP, IBM, ManageEngine, Microsoft, New Relic, Optier, and Riverbed. We are honored that Gartner has recognized...

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A question that many developers often ask is, “Can I make it run faster?” In particular, how can we discover the maximum performance of an individual MapReduce job?  Let’s set up a test run, and see how fast we can make it. We’ll base this analysis on native Hadoop components, however, the solution should extend to any Hadoop vendors. But first,...

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Today, we launched an important milestone for AppView Web: free trials for everybody! Monitoring performance has historically been a cumbersome process, including multiple phone calls with sales reps, paperwork trades back and forth, and delays that give any performance problem more than enough time to go away on its own. AppView Web's unique outside-in perspective eliminates almost all of the...

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The fine folks over at KissMetrics put together a stunning infographic on just how important this performance stuff is. It's easy to get caught up in shipping features and polishing UX, but sometimes, the low-hanging fruit is the first performance step, not the 50th A/B test. Check it out below (click for a larger version) -- how does your website...

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What is client latency? Let's face it, users are impatient. They demand a blazingly fast experience and accept no substitutes. Google performed a study in 2010 which proved that when a site responds slowly, visitors spend less time there. Speed as perceived by the end user is driven by multiple factors, including how fast results are returned and how long...

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Now more than ever before, the management and reliable delivery of applications dictates business success. Application downtime leads to wasted employee time and thousands of negative customer experiences. When a retailer’s website loads slowly, sales are lost because the prospect is already 10 clicks away. You should never let your technology problems become business problems. When an application or network performs poorly,...

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In an era of new technologies and an ever-increasing presence of the Internet in ordinary life, the pressure to optimize Web performance for IT, development, business professionals and application owners has never been higher. Today, user satisfaction is everything: Your customer-facing Web application must perform seamlessly if you don’t want your customers to flee to the competition. Your mission-critical internal applications must...

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According to this report by the Pew Research Center (February 2012), 46% of American adults now own a smartphone of some kind, up from 35% in May 2011. Smartphone owners now outnumber users of more basic phones. These smartphone users are bringing their personal devices to work and connecting them to your network. For many businesses, an open BYOD policy...

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I don’t think I was alone June 21, 2012 when I went to check-in on Twitter during lunch and for some reason could not connect. Hmmm, how is that possible? The Twittersphere can’t actually be down…or can it? My office in Boston was also experiencing some network problems so I just assumed the Twitter issue was related to the Comcast...

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Here at AppNeta, we love it when a customer thanks us for helping them track down a hard-to-diagnose web performance problem. Over the past year, as we’ve helped more customers, we’ve noticed a few common patterns pop up, so we’re blogging about a few of them and their solutions. While every web stack is unique, when you start scaling there...

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Do you know how long your customers are going to wait for a page load? More importantly, how long are you making them wait right now? Back in the misty eons of time, it used to be easy to measure your application performance. You'd grab a stopwatch, load up your web application, and see what happend. If it was slow,...

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