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Archive of posts with tag 'AIOps'

Microsoft made a massive investment into their healthcare cloud strategy this week by purchasing software developer Nuance Communications for $19.7 billion. The deal, which marks Microsoft’s biggest acquisition since purchasing LinkedIn for $26.2 billion in 2016, is a logical next step for the company, as they’ve worked hard to define their vertical-specific cloud offerings over the past year. At the...

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Tags: artificial intelligence, AIOps, AI, Nuance, digital transformation, healthcare transformation, digital healthcare, virtual care, healthcare cloud, telehealth, healthcare, Azure, Microsoft Cloud, Microsoft, network management, network performance monitoring, network monitoring

It’s no secret that the modern contact or call center is transforming from a facility that occupies physical real estate to an almost entirely virtual environment. LL Bean, J.C. Penny and other major retail brands, for instance, are shuttering many of their brick-and-mortar call centers and offering some employees the option to retain their positions, but in a “work-from-home” capacity....

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Tags: Artificial Intelligence, AI Operations, AIOps, AI, WAN, enterprise WAN, enterprise call center, enterprise IT, network performance monitoring, network performance, branch office, remote office, remote employee, remote worker, remote work, remote contact center, remote call center, contact center, call center

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