I speak with IT Outsourcers and Managed Service Providers every day, and I am always amazed at how busy they are, but I’m realizing that I shouldn’t be. According to AMR Research, 80% of companies are increasing or maintaining their current level of IT outsourcing in the current year. IT Outsourcing doesn’t just mean organizations shipping their coding jobs to India; it is having an outside firm set-up their hosted Exchange server, VoIP system and any other critical business application for them. Additionally, IT staff that were let go during the economic downturn are not getting re-hired, rather IT outsourcers are filling these roles and delivering hosted and cloud based services.
Despite a lot of enthusiasm about PathView Cloud’s capabilities, I’ve noticed there are common delays in testing and deploying PathView Cloud — simply because they are too busy. Not only are many of them running their own business, they are testing, deploying and managing the IT resources for a numerous end users concurrently, and finding time to do anything else is a challenge.
In order to make IT Outsourcers job a bit easier, and certainly more efficient, we recently added the Enterprise Integration capability to the PathView Cloud service. Realizing that our service is “only as valuable as it is visible” led us to address this customer need.
Enterprise Integration allows us to synchronize PathView Cloud alerts to any SNMP tool and is the cornerstone for recently announced N-Able integration. By providing our MIB, the enterprise integration opens PathView’s alert data to any application that can poll this data.
Remote Monitoring and Management systems such as N-Able provide a centralized view of the health and status of server and network hardware as well as a number of critical applications. These systems are designed from the ground up to give MSPs a view across all of their customer locations so they can identify and investigate issues occurring at remote offices. PathView Cloud’s real time insight into remote location performance fills a gap in the information available to the IT Outsourcer. Enabling the complete picture from the console of one tool eliminates the necessity to review another tool with another workflow, greatly increasing the efficiency of the engineer and the ease of deploying an additional solution.
With the integration, all alert information from PathView Cloud is now available in the RMM central pane of glass, with a direct link back into the web based user interface of PathView Cloud for deeper investigation.