Poor end-user experience accelerating WFH burnout
by Paul Davenport Paul Davenport on

Nearly a year into widespread work-from-home (WFH), the cracks are starting to show at some organizations who may not have primed their workforce (or their networks) for an extended absence from the office.

According to research from productivity software company Asana, burnout is now being felt among the vast majority of knowledge workers as teams struggle to define and enforce WFH schedules, and many end users feel at a loss with new tech solutions.

The survey shows that 87 percent of those polled are working late now that they are remote full-time, while 76 percent are having trouble disconnecting from work and 70 percent flat-out admit to feeling burnout over the course of 2020.

“I think the work got harder,” Asana CEO Dustin Moskovitz recently told Protocol in an interview about remote work in the pandemic, “the coordination got harder, but also life got harder.”

“Work about work” and the learning curve of new tech

A great deal of this burnout can be attributed to what Asana calls “work about work,” which includes those time-consuming meetings where the discussion is wholly centered around the process and time details of a project, opposed to actually working toward its completion.

Another factor contributing to this “work about work” (or, alternatively, “meetings about meetings” or in some cases “meetings that should’ve been an email”), is that many newly-remote workers feel behind the learning curve when it comes to adopting new technologies.

You don’t have to be an office worker to have brought Zoom into your regular vocabulary over the past 12 months, for instance, as the software graduated from a business tool to a part of most folks’ day-to-day over the course of the pandemic.

Even still, knowledge workers often struggle with adopting new collaboration tools like Microsoft Teams, which has enjoyed record adoption over the course of the pandemic, and comes with it’s own unique set of challenges when it comes to adoption and performance.

Poor app and network performance contributing to burnout

Another factor hindering workers from feeling successful at home is how these new technologies perform, and the ability of enterprise IT teams to ensure end-user experience when they’re accessing apps and network resources from home.

While enterprise IT teams owned control over a great deal of the connections supporting application performance when workers primarily accessed resources from the office, these same applications are now delivered across far more complicated network pathways. These present a whole new host of WFH error domains, from last-mile residential WiFi issues to poor performance related to PoP geography, that enterprise teams are inherently blind to without additional monitoring resources that can track the entire end-to-end application delivery path.

It’s critical that enterprise IT start getting ahead of these application and network management challenges immediately, because even after WFH ends for a great deal of knowledge workers, the apps that have become prevalent in the business world during the pandemic will continue to be essential even as workers begin heading back to the office.


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Filed Under: Industry Insights

Tags: network performance monitoring , network monitoring , network management , Microsoft Teams , teams , cloud computing , cloud , video , voice , voip , collaboration , ucaas , zoom , remote workers , remote workforce , remote work , hybrid office , wfa , work from anywhere , wfh , work from home , burnout , burn out