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Performance Monitoring That Works for Both IT Operations and Application Owners
by Lea Rabinowitz on

From the earliest days of online-dating services, “love algorithms” searched almost exclusively on what clients deemed to be their ideal characteristics in a partner. Singles would check boxes on hair color, religion, location, and interests, and wait for the results. Undoubtedly, what came out didn’t really align with the kind of partner they were actually attracted to. Algorithms had to change.

By analyzing the discrepancy between the characteristics people said they wanted, and the characteristics of the people whom they actually contacted, it was clear the filters weren’t providing the right parameters to be a relationship catalyst.

Here at AppNeta, we aren’t in the business of matchmaking per se. But, we’re used to getting under the hood with our monitoring solutions to see how the network and application machines are working together. Like newer dating algorithms that use behavioral analytics to improve the process, our AppNeta Performance Manager uses unique and patented technologies to ensure the relationship between networks and applications is running smoothly.

Cloud and SaaS Applications Are Straining IT Relationships

The relationship among various IT teams has evolved and changed quite a lot in just the past few years as cloud and SaaS have disrupted the old order of IT infrastructure. With the influx of cloud applications like Salesforce and Office 365, network visibility and intelligence has never been more important. But when it comes to monitoring the ecosystem, legacy tech silos can often stand in the way of seeing the big picture. Then there’s the small issue of having little to no visibility outside of the LAN and WAN…yet if you’re using applications in the cloud, that’s where all the action is happening.

IT Operations, Meet the Application Team 

IT operations and applications owners are working toward delivering reliable service for end users. But, the requirements to build and deploy applications that keep up with demands and expectations are creating an “it’s not me, it’s you” situation.

Operations

Interests: Providing resources so that applications run smoothly, and quickly fixing problems before the application owner or end user finds out.

Favorite Part of the Stack: Lower.

Pet Peeve: Getting blamed for false positive alerts because usage is going up and everything is harder to manage, especially when it’s always a fire drill.

Applications

Interests: Building and deploying apps without having to care what’s happening underneath.

Favorite Part of the Stack: Upper, but starting to pay more attention to the lower layers to ensure app performance.

Pet Peeve: I’m in the dark on performance because no one will share intelligence tools with me.

Sharing Performance Monitoring Data is Caring

For IT ops and apps teams to be compatible, they need to work together using performance monitoring. By seeing the entire application delivery path, application owners will no longer feel the need to point fingers at IT operations when something goes wrong.

Detailed hop-by-hop diagnostics, whether it’s from the WAN, SaaS or cloud provider networks, the VPN or WiFi, will empower the relationship for a better end-user experience. This creates a healthy relationship by:

  • Understanding where capacity is going so that IT operations doesn’t feel strained, or that application owners are wasting resources. Together the teams can see what is needed to keep applications running smoothly.
  • Being on the same page with what an ISP is delivering, and if that service can achieve the performance goals that are expected.
  • Offering reporting that can be used for strategic technical decisions. With that data, both teams can see what is going on with the network and what’s happening from a user perspective.

Every relationship is different, of course. But, it is pretty common for IT operations and application owners to have little squabbles. AppNeta is here to make things better by providing insight and helping IT teams avoid finger-pointing.

Filed Under: cloud computing, industry insights

Tags: IT operations, network performance monitoring, SaaS monitoring

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