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The Latest in Performance Monitoring and End-User Experience


Third-Party Tools Give You AWS Monitoring That Isn’t Just About Today’s Performance
November 15, 2017 by

Cloud Computing, Performance Monitoring

When you use Amazon Web Services (AWS), you offload a lot of the responsibility for managing those services to the cloud provider. However, you still need to monitor those services and for two main reasons: First, you need to make sure the cloud provider is delivering the level of service you’re paying for. Second, you
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The Top 5 Challenges to IT Scalability
November 14, 2017 by

Cloud Computing, Performance Monitoring

It’s usually a great sign for a business if IT needs to scale up a particular technology quickly—maybe sales are growing, or new employees are coming on board, or a new product shows a lot of promise in the market. It could be a combination of all three. Expectations are usually pretty high from the
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4 Critical KPIs for Internal Help Desks to Improve End-User Experience
November 13, 2017 by

Cloud Computing, Performance Monitoring

The internal help desk can be a very busy place for a business. IT is under pressure from users to fix any application or network problems quickly, and now also has to depend on the providers of those apps and networks to get problems solved. So how do you measure how your help desk is
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Managing WAN vs. LAN to Make Your Business Feel Like One Company
November 10, 2017 by

Networking Technology, Performance Monitoring

The internet and rise of mobility mean that business users and the information systems they rely on are rarely in the same place any more. Users depend on their own devices, virtualization means their desktop isn’t always on their desktop, applications run remotely and even simple telecom services are delivered via the internet. In addition,
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When Solved is Not Enough: 3 Ways to Boost Your First Call Resolution
November 7, 2017 by

Cloud Computing, Performance Monitoring

In these days of SaaS applications, the help desk has to be efficient, knowledgeable and able to close tickets fast. Nobody likes waiting, and when your users are experiencing a technology problem, they like waiting even less. You can do a lot proactively to make sure that users spend as little time on hold as
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How AppNeta Monitors VoIP and Voice Apps
November 6, 2017 by

Networking Technology, Performance Monitoring

We’ve come so far with our phones in just a few years. At home, landlines are becoming obsolete, and at work, the old hardwired phones have been replaced by sleeker new VoIP models. The benefits to users of using VoIP are mostly apparent when employees want to make calls from anywhere, to anywhere, even halfway
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Planning Your Network Technology Future? Many Choices Ahead
November 3, 2017 by

Industry Insights, Networking Technology

The fall ONUG conference a few weeks back explored lots of emerging networking technology and trends. Here’s a good look into some of those, including network infrastructure consolidation, where SD-WAN functionality is packaged into a larger product that also offers routing, security and other features. Then there’s automation, which one expert argues is the only
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Why Improving Application Performance Is So Hard
November 2, 2017 by

Networking Technology, Performance Monitoring

As more enterprises move their applications and services to the cloud, we see a clearer focus on ensuring good application performance for users. That’s beneficial for end users and for organizations focused on DevOps and apps. And it’s a smart business decision—just look at recent APM provider acquisition data to see the size of this
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Why Traditional Network Monitoring Tools Didn’t Cut It for National Instruments
November 1, 2017 by

Networking Technology, Performance Monitoring

Supplier of test, measurement and control solutions Used by engineers and scientists Headquartered in Austin, TX 35,000 global customers; annual revenue of $1.23 billion NI’s Network and Application Challenges The IT networking team at National Instruments ensures the network paths for users are optimized and can handle the traffic between offices and the outside world.
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APIs Connect Apps—And Slow Them Down
October 30, 2017 by

Cloud Computing, Performance Monitoring

APIs build bridges between applications. Now that companies are moving quickly to cloud-based and SaaS applications, these APIs are a lifesaver. Just one application can have any number of APIs connecting into it, creating a web of communication among important business-critical applications. This API economy has become another facet of modern infrastructure that IT teams
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