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The Latest in Performance Monitoring and End-User Experience


The Straight Goods – Part 3 of 3
February 4, 2011 by

Performance Monitoring

Don’t you hate when service providers refuse to acknowledge the issue is on their end? It really annoys me when a support team fobs you off with generic answers showing their thinly veiled disinterest. For this last tale I chose one very close to home for us here at Apparent.  I want to show that
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The Straight Goods – Part 2 of 3
February 3, 2011 by

Performance Monitoring

Part of the support role is to reach out to new customers and provide some general product training – ‘onboarding’ as we like to call it.  It’s not every day that we uncover network issues when providing this training with a client setup but it happens often enough not to phase me. The other week
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The Straight Goods – Part 1 of 3
February 2, 2011 by

Performance Monitoring

Isn’t it an awful feeling when you’re told something by someone who has a vested interest in you believing them?  Let’s face it, who has ever wholeheartedly believed what a salesman told them?  Yeah, there are cries of  ‘snake oil!’ in my head when I’m approached by these types.  So, I’m here to give you
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Remote Performance Management – the Missing Link in SaaS Deployments
January 27, 2011 by

Industry Insights

Software-as-a-Service (SaaS) deployments are irresistibly appealing to organizations of all sizes, especially those with multiple sites. From browser-based access, to painless installations and upgrades, to minimal IT overhead, seamless scalability, and lower TCO, SaaS is a smart, cost-effective option. SaaS differs from “cloud” in that SaaS applications can be hosted inside a company’s firewall, as
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Got Multiple Locations? Then You Need Remote Performance Management
January 24, 2011 by

Industry Insights

Managing remote network sites? Deploying distributed business services that are critically dependent on predictable network performance? Caught up in the finger-pointing crossfire of frustrated end users? For healthcare providers, banks, retailers and many other organizations with remote offices, ensuring the availability of IP-based applications like e-mail, collaboration tools, VoIP, video conferencing, desktop virtualization and remote
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Hybrid Cloud: An Appliance for Every Garage
January 21, 2011 by

Industry Insights

The siren song of “The Cloud” draws the over-worked and under-appreciated I.T. leaders from around the globe thanks to the phenomenal, inherent benefits of scale (both up and down), cost and flexibility.  Yet, despite the obvious appeal, the practical realities of meshing internal, production-level networks and their related management systems with services offered from the
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Packet Capture for the Masses
January 14, 2011 by

Networking Technology, Performance Monitoring

I spend a good amount of time talking to people about computer networks, their company’s networks, their customers’ networks, telco providers, etc, and the most common question that comes up is “What is using up all my network capacity.” For such a fundamental question this is surprising difficult to answer for the vast majority of
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Get Smart About Cloud Services
January 6, 2011 by

Industry Insights

We are all witnessing a dramatic shift from traditional network infrastructures to web-based, cloud based hosted services.  A rapidly growing number of organizations are taking the leap:  to hosted email, disaster recovery, exchange,  and CRM. By leveraging economies of scale, cloud based services can offer significant cost savings, versatile capabilities and low maintenance compared to
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Professor PathView and Network Assessments
December 16, 2010 by

Networking Technology, Performance Monitoring

I count myself lucky that I had a professor in college who took the time to brainwash us all in the ways of network troubleshooting. To this day, I still jolt awake in a cold sweat hearing his voice chant “physical layer! physical layer!”  As many of you know, the Physical layer is  the first
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LinkedIn Connectivity Problems? What We Found….
December 15, 2010 by

Performance Monitoring

With the growing frenzy over cloud-based services and the recent announcements about managed cloud services, it is clear that we are looking at the future of business technology, one that merges critical business services with the cost efficiency, speed and easy integration of the internet. But, as one article aptly noted, “The cloud just might
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