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The Latest in Performance Monitoring and End-User Experience


Dog Food, WAN Performance, and Hosted VoIP
February 17, 2011 by

Performance Monitoring

My field engineering team works with customers and partners in many regions and time zones, and we often host working sessions from remote locations.  This provides great opportunities to employ our own solutions and “eat our own dog food” to monitor and troubleshoot common services we use between sites. I hosted a virtual technology workshop
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The Next Generation in Web Services Demands the Next Generation in Network Performance Management Solutions
February 16, 2011 by

Networking Technology, Performance Monitoring

Web-based service delivery models like cloud computing, SaaS and VoIP are revolutionizing IT. These distributed deployments offer cost, scalability and manageability advantages too compelling to pass up. But the performance of web-based applications is heavily dependent on the networks that deliver them to remote sites. A host of variable, intermittent factors can crash business-critical services.
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Who’s Managing the Performance of Your Cloud Applications?
February 8, 2011 by

Performance Monitoring

Are you considering moving business-critical applications like e-mail, financial management, backup/recovery and CRM to the cloud? Or maybe you’re already on your way? It’s clear that cloud computing has arrived, and businesses of all sizes are taking advantage of it even faster than initially predicted. Gartner rates it as the top strategic technology for 2011,
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The Straight Goods – Part 3 of 3
February 4, 2011 by

Performance Monitoring

Don’t you hate when service providers refuse to acknowledge the issue is on their end? It really annoys me when a support team fobs you off with generic answers showing their thinly veiled disinterest. For this last tale I chose one very close to home for us here at Apparent.  I want to show that
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The Straight Goods – Part 2 of 3
February 3, 2011 by

Performance Monitoring

Part of the support role is to reach out to new customers and provide some general product training – ‘onboarding’ as we like to call it.  It’s not every day that we uncover network issues when providing this training with a client setup but it happens often enough not to phase me. The other week
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The Straight Goods – Part 1 of 3
February 2, 2011 by

Performance Monitoring

Isn’t it an awful feeling when you’re told something by someone who has a vested interest in you believing them?  Let’s face it, who has ever wholeheartedly believed what a salesman told them?  Yeah, there are cries of  ‘snake oil!’ in my head when I’m approached by these types.  So, I’m here to give you
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Remote Performance Management – the Missing Link in SaaS Deployments
January 27, 2011 by

Industry Insights

Software-as-a-Service (SaaS) deployments are irresistibly appealing to organizations of all sizes, especially those with multiple sites. From browser-based access, to painless installations and upgrades, to minimal IT overhead, seamless scalability, and lower TCO, SaaS is a smart, cost-effective option. SaaS differs from “cloud” in that SaaS applications can be hosted inside a company’s firewall, as
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Got Multiple Locations? Then You Need Remote Performance Management
January 24, 2011 by

Industry Insights

Managing remote network sites? Deploying distributed business services that are critically dependent on predictable network performance? Caught up in the finger-pointing crossfire of frustrated end users? For healthcare providers, banks, retailers and many other organizations with remote offices, ensuring the availability of IP-based applications like e-mail, collaboration tools, VoIP, video conferencing, desktop virtualization and remote
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Hybrid Cloud: An Appliance for Every Garage
January 21, 2011 by

Industry Insights

The siren song of “The Cloud” draws the over-worked and under-appreciated I.T. leaders from around the globe thanks to the phenomenal, inherent benefits of scale (both up and down), cost and flexibility.  Yet, despite the obvious appeal, the practical realities of meshing internal, production-level networks and their related management systems with services offered from the
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Packet Capture for the Masses
January 14, 2011 by

Networking Technology, Performance Monitoring

I spend a good amount of time talking to people about computer networks, their company’s networks, their customers’ networks, telco providers, etc, and the most common question that comes up is “What is using up all my network capacity.” For such a fundamental question this is surprising difficult to answer for the vast majority of
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