The Latest in Performance Monitoring and End-User Experience


UCaaS Company’s Proactive IT Team Solves Critical Problems With AppNeta
October 5, 2017 by

Networking Technology, Performance Monitoring

We’ve got a lot of interesting, forward-thinking customers here at AppNeta, and one network engineer at a unified communications as a service (UCaaS) vendor recently told us about his proactive IT team and company’s efficient support setup. It really embodies the new way that IT teams are thinking about people and process to meet user
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Finding the Cost of Poor Application or Network Performance
October 4, 2017 by

Cloud Computing, Performance Monitoring

We hear from prospects and customers a lot that they didn’t realize they could monitor their entire infrastructure. That infrastructure today is complicated: The mix of cloud providers, SaaS apps and remote offices, along with tech-savvy, distributed users, can be pretty daunting. It’s not surprising that monitoring it all seems hard—it’s a concept that doesn’t
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AppNeta vs. Traceroute for Network Performance Monitoring
October 2, 2017 by

Networking Technology, Performance Monitoring

Traceroute is a basic network investigation tool that every IT professional has used for simple network troubleshooting. It tracks the path of an IP network packet from source to destination by sending packets marked with a TTL value (or hop count) that increments for each transmission. It can give you a rough idea of the
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Make SD-WAN Choices With a Vision for the Future
September 29, 2017 by

Industry Insights, Networking Technology

Here’s a great recent look at the top challenges that IT teams are facing, courtesy of a survey done at VMworld. We’re not surprised to see that performance was named as the top challenge, with 38% of respondents choosing it. We hear daily about the pressures on IT to provide good performance, and the obstacles
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The 5 Most Important Metrics of End-User Experience Monitoring
September 28, 2017 by

Networking Technology, Performance Monitoring

Technology is becoming increasingly commoditized as consumerization of IT permeates all industries. Now, business leaders are turning to customer experience to help differentiate them from competitors. But even as so much attention is paid to the customer experience, there’s another experience that is often overlooked—the internal end-user experience. At the same time end-user experience is
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Monitoring the EHR System Brings Positive Outcomes to Healthcare Company
September 26, 2017 by

Networking Technology, Performance Monitoring

We heard recently from one of our customers about how they’ve been using AppNeta’s performance monitoring at their company, a healthcare support organization. (They’ll remain nameless here.) The key application our customer, the head of IT, is supporting is the electronic health record system for hundreds of hospitals and doctors’ offices. Reliability, efficiency and security
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Don’t Let the Cloud Block Your Visibility Into SaaS Performance
September 25, 2017 by

Performance Monitoring

So you’ve transitioned your company to SaaS. What a relief. No more license tracking, no more deploying patches and updates and helping users who have problems with an application. The SaaS vendor will handle all your problems, right? Unfortunately, it doesn’t work that way. The vendor is supporting dozens, hundreds or thousands of clients, and chances
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Users Need Better Network Performance, Whatever Their Location
September 22, 2017 by

Networking Technology, Performance Monitoring

Which approach is your company taking with MPLS? This breakdown covers the various use cases that might drive the SD-WAN vs. MPLS decision. Remote locations with a lot of streaming business-critical applications (VoIP call centers, maybe) will still likely need MPLS to keep performance strong. But for cloud-driven companies, SD-WAN products that are cloud-enabled can
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Put Metrics Into the User’s Context to Make Them Meaningful
September 19, 2017 by

Networking Technology, Performance Monitoring

Metrics are meaningless. Well, that’s not quite true. Raw metrics, when it comes to IT monitoring, are just numbers that don’t tell you anything. A number may seem high, but not result in any problem visible to end users. Another number may seem low, but not be as low as SLAs require. The only way
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Tame Your Mobile Traffic for iOS 11 and Beyond
September 18, 2017 by

Industry Insights, Networking Technology

Apple’s latest OS—iOS 11—launches tomorrow. With half to two-thirds of device users running iOS 10, reflecting the huge base of iPhone users, this is no small event for corporate networks. Users bring their devices to work as a matter of course, whether they use them a little or a lot for actual work. So while
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