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The Latest in Performance Monitoring and End-User Experience

Of all the industries embracing long-term remote work, Software & IT companies are the ones offering workers the most flexibility, according to the latest LinkedIn Workforce Confidence Index. Forty-eight percent of Software & IT employers will offer full-time remote options long-term, according to the survey of almost 9,000 professionals in the United States, while 46 percent of Transportation & Logistics...

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Tags: network performance monitoring, network monitoring, network management, hybrid office, hybrid work, remote workforce, remote work, wfh, wfa, work from anywhere, work from home, IT, software

The latest iteration of the Biden Administration’s signature infrastructure plan is now a $1.2 trillion bipartisan bill that allocates $65 billion toward universal high-speed broadband. If passed, the plan calls for state and local investment in new broadband infrastructure as well as auctioning off 5G Spectrum to fund rural broadband expansion. The new bill is scaled back from the administration’s...

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Tags: hybrid work, remote work, work from home, work from anywhere, internet, Biden, Biden Administration, congress, senate, bill, suburban, urban, rural broadbnad, expansion, infrastructure, broadband

The pandemic has put fantastic stress on many of the pillars of IT, including VPNs. Long relied upon to provide secure connectivity to remote corporate workers, they were adequate for the needs of 2019, but not necessarily for the mass of people relying on them through the pandemic. A particular point of weakness was the requirement that cloud services had...

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Tags: office network, hybrid office, hybrid work, remote work, work from anywhere, work from home, network management, network monitoring, WAN performance, network performance, enterprise IT, enterprise edge, WAN edge, network edge, edge computing, edge

Many businesses were forced to reinvent themselves in response to the pandemic. WeWork, on the other hand, is a business that’s poised to succeed post-pandemic despite it’s attempts at reinvention. In April and May 2021, the company recorded its highest net desk sales (ie. new licenses versus cancellations) since September 2019, when WeWork was originally poised to launch a blockbuster...

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Tags: network visibility, network performance monitoring, network management, remote network, remote workforce, remote monitoring, enterprise network, enterprise IT, future of work, coworking, flex schedule, flex office, work from home, work from anywhere, remote work, hybrid work, hybrid office, shared office, wework

SD-WAN has had a mixed reception over the years. A variety of factors have put this technology on a rockier market trajectory than some had expected. Now, with the rush to support Work- from Anywhere (WFA), it’s worthwhile to look at the strengths and weaknesses of SD-WAN and the role of end-to-end monitoring in making SD-WAN deployments better. SD-WAN Rising...

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Tags: hybrid cloud, hybrid office, hybrid work, remote work, work from anywhere, work from home, enterprise cloud, enterprise IT, enterprise network, wide area network, software defined networking, WAN, SD WAN

IT organizations that focus on delivering exceptional customer experience (CX) enjoy greater success in nearly all key metrics than those that don’t, a recent Rackspace report finds. Not only is brand awareness 1.6x higher for these companies, but employee satisfaction jumps by 1.5x and customer retention doubles. The trouble is, becoming a CX-focused IT organization doesn’t happen overnight (or even...

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Tags: customer retention, IT priorities, call center, contact center, UX, user experience, CX, customer support, customer experience, enterprise network, cloud, enterprise IT, network performance monitoring, network management, network monitoring

Facebook just announced that all 60,000 of the company’s full-time employees are now eligible for permanent work from home privileges, as CEO Mark Zuckerberg tells workers that he himself will be taking advantage of the policy to work remotely about half the time going forward. “I’ve found that working remotely has given me more space for long-term thinking and helped...

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Tags: airbnb, staycation, digital nomad, distributed enterprise, decentralized enterprise, decentralization, distributed workforce, teleworking, flexible work, hybrid work, wfh, wfa, work from anywhere, work from home, facebook

Reddit, Spotify, Hulu, Stripe, the New York Times, and countless other online properties went dark with a 503 error for almost an hour this week, showing how delicate the Internet’s physical infrastructure can really be. The error brought down everything from streamers to fintech to news outlets, with Fastly, the Content Delivery Network (CDN) provider, calling the issue a “global...

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Tags: hybrid office, hybrid cloud, enterprise IT, enterprise WAN, Internet performance, network management, network performance monitoring, network performance, data center, content delivery network, POP, SSD, CDN, cloud, Internet, network, Fastly, outage, error

When workers say they want flexibility, they mean it, as 39 percent of adults polled by Bloomberg say they would quit if their employer took away remote work privileges. Among millennials and Gen Z (aka the youngest cohorts of the current adult workforce), 49 percent would leave their job if their employer backtracked on worker flexibility, as many remote teams...

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Tags: network management, network performance monitoring, network monitoring, hr, millenial, gen z, enterprise cloud, enterprise IT, enterprise network, hybrid cloud, hybrid work, hybrid office, home office, remote office, remote workforce, remote work, work from anywhere, wfa, work from home, wfh

Over the course of the pandemic, network capacity became a hot commodity, as homebound workers and students were forced to run high-throughput functions over “best-effort” links, delivering speeds that were well below what was normal at the office or at school. All of this was on top of regular streaming and social media access, which itself only accelerated during lockdown,...

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Tags: infrastructure, broadband, Sidewalks, Tile, RIN, AWS, echo, hybrid office, hybrid work, work from anywhere, work from home, remote workforce, remote work, enterprise IT, enterprise WAN, residential internet, isp, internet, wifi, Amazon sidewalks, Amazon, network management, network monitoring

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