The Latest in Performance Monitoring and End-User Experience


Build an Office 365 Monitoring Dashboard That Isn’t Missing Critical Information
October 16, 2017 by

Cloud Computing, Performance Monitoring

Lots of SaaS applications come with their own dashboard to show the metrics they think you in IT might want to see. But like GPS systems in cars, most people choose to use their own phones for driving directions because the built-in system’s controls are too complicated. When you’re monitoring a SaaS application like Office
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Choosing Network Infrastructure for Modern Apps and Users
October 13, 2017 by

Industry Insights, Networking Technology

With ONUG Fall 2017 coming up next week, we’re taking a moment to reflect on some of the big network changes and trends of the year. So many parts of IT infrastructure are now overlapping, and networking technology is the glue that holds it all together. New demands on the network, with SaaS, cloud and
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Why Internal SLAs Shouldn’t Feel Like Punishments
October 12, 2017 by

Cloud Computing, Performance Monitoring

Service-level agreements (SLAs) are becoming increasingly familiar territory for the average IT leader. Unfortunately, the number of SaaS SLAs is sprawling across IT organizations to the point that it’s nearly impossible to manage them all. Business-critical applications are increasingly moving to the cloud and it’s only a matter of time before bandwidth resources start to
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Calculating the Cost of Salesforce Integrations
October 11, 2017 by

Cloud Computing, Performance Monitoring

Salesforce is an integral part of many companies’ sales organizations. It’s a SaaS application that’s billed per head, but the selling point for businesses  is the time savings that sales reps can achieve with the organization and optimization of account data. Alas, in a world of app integrations, time savings is not guaranteed, and a
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Capacity vs. Bandwidth: Why You’re Not Getting What You Pay For
October 10, 2017 by

Networking Technology, Performance Monitoring

Disbelief is a common theme in our demo process with potential customers. When we use our AppNeta Performance Manager to show a customer their own data for a particular office, they almost immediately ask why the capacity metrics are low. If the customer is paying for 250 Mbps out of that office, why is AppNeta
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SaaS Application Upkeep Requires Visibility, Vigilance
October 6, 2017 by

Industry Insights, Performance Monitoring

The promise of cloud and SaaS was supposed to be that it’s hands-off for IT and won’t take up internal resources. But for Office 365 at least, that’s not the case. One study found that 70% of enterprises using Office 365 report latency issues on a weekly basis, and 33% report them daily. This story
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UCaaS Company’s Proactive IT Team Solves Critical Problems With AppNeta
October 5, 2017 by

Networking Technology, Performance Monitoring

We’ve got a lot of interesting, forward-thinking customers here at AppNeta, and one network engineer at a unified communications as a service (UCaaS) vendor recently told us about his proactive IT team and company’s efficient support setup. It really embodies the new way that IT teams are thinking about people and process to meet user
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Finding the Cost of Poor Application or Network Performance
October 4, 2017 by

Cloud Computing, Performance Monitoring

We hear from prospects and customers a lot that they didn’t realize they could monitor their entire infrastructure. That infrastructure today is complicated: The mix of cloud providers, SaaS apps and remote offices, along with tech-savvy, distributed users, can be pretty daunting. It’s not surprising that monitoring it all seems hard—it’s a concept that doesn’t
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AppNeta vs. Traceroute for Network Performance Monitoring
October 2, 2017 by

Networking Technology, Performance Monitoring

Traceroute is a basic network investigation tool that every IT professional has used for simple network troubleshooting. It tracks the path of an IP network packet from source to destination by sending packets marked with a TTL value (or hop count) that increments for each transmission. It can give you a rough idea of the
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Make SD-WAN Choices With a Vision for the Future
September 29, 2017 by

Industry Insights, Networking Technology

Here’s a great recent look at the top challenges that IT teams are facing, courtesy of a survey done at VMworld. We’re not surprised to see that performance was named as the top challenge, with 38% of respondents choosing it. We hear daily about the pressures on IT to provide good performance, and the obstacles
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