SD-WAN Won’t Push MPLS Out
June 30, 2017 by

Industry Insights, Networking Technology

It may have seemed for a moment there that MPLS was on its way out as SD-WAN came onto the scene and businesses with remote locations used more public internet. That’s probably not the case, though. A recent Nemertes Research survey found that about 21% of organizations are deploying some kind of SD-WAN technology. Notably,
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How Edge Computing Might Benefit Enterprise IT
June 29, 2017 by

Cloud Computing, Industry Insights

 “The edge will eat the cloud. And this is perhaps as important as the cloud computing trend ever was.”—Tom Bittman, Vice President and Distinguished Analyst at Gartner Research If you’re one of the many IT pros still finding your footing with cloud computing, this statement from Tom Bittman might sting a little. It sounds like
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AppNeta vs. Traditional Synthetic Monitoring
June 27, 2017 by

Networking Technology, Performance Monitoring

Determining the health and status of a web application over time is an important task for both provider and end user in today’s highly distributed, SaaS-based world. There are plenty of methods used to monitor applications today, from the simplistic ping approach to a complex in-depth test. Ensuring visibility into performance without breaking the app—or
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What Will Office 365 Bots Mean for User Performance?
June 26, 2017 by

Industry Insights, Performance Monitoring

Are you ever tired of all the so-called disruptive technologies that business leaders keep asking you to implement? It’s great to see so much innovation that can impact your business—but sometimes you just want the IT infrastructure to remain stable for a little while. So, when you hear Microsoft’s Harry Shum, executive vice president of
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Cloud Is a Game-Changer, But Not a Time-Saver
June 23, 2017 by

Cloud Computing, Industry Insights

This week, Cisco announced products built using intent-based networking for the end-to-end network. Intent-based networking takes the decision-making of how a network will do a task away from administrators, who only need to tell the network what needs to be done. This type of network is also more flexible and predictive to respond quickly to
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Ten Questions to Ask After a Network Outage  
June 22, 2017 by

Networking Technology, Performance Monitoring

A network outage can be disruptive and expensive, so you want to eliminate the causes. This checklist of the top 10 questions to ask after a network outage can help you identify the reasons for an outage and expose any gaps in your monitoring. Ideally, you’ll learn from an outage to prevent others in the
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Customers Already Dislike Call Centers—Don’t Make It Worse
June 19, 2017 by

Networking Technology, Performance Monitoring

There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to
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Performance Monitoring Utilizing BGP Won’t Save You
June 15, 2017 by

Networking Technology

It’s shaping up to be a pleasant afternoon around the office, with no user complaints coming in and the weekend beckoning. Then you get a call from the office manager at one of your company’s remote offices, several hours’ drive from where you are. Their weekly site backup, which should take about 45 minutes, now
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Stop Taking WiFi Networks for Granted
June 13, 2017 by

Networking Technology, Performance Monitoring

 Bring your own device (BYOD), digital transformation, consumerization of IT—all of these trends and buzzwords have changed the way enterprises do business. But there’s one IT system that takes the brunt of the pressure from these trends: the WiFi network. It wasn’t too long ago that WiFi networks were a luxury in the workplace. But
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Recharge, Reset, Reconfigure
June 9, 2017 by

Cloud Computing, Industry Insights

As summertime approaches here on the east coast, we’re dreaming of time away from work to recharge. How much of your daily work in IT can be automated while you’re away from the office? This recent IT Pro piece notes that we all tend toward keeping the status quo, even if it’s clear it’s not
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