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The Latest in Performance Monitoring and End-User Experience

IT organizations that focus on delivering exceptional customer experience (CX) enjoy greater success in nearly all key metrics than those that don’t, a recent Rackspace report finds. Not only is brand awareness 1.6x higher for these companies, but employee satisfaction jumps by 1.5x and customer retention doubles. The trouble is, becoming a CX-focused IT organization doesn’t happen overnight (or even...

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Tags: customer retention, IT priorities, call center, contact center, UX, user experience, CX, customer support, customer experience, enterprise network, cloud, enterprise IT, network performance monitoring, network management, network monitoring

Facebook just announced that all 60,000 of the company’s full-time employees are now eligible for permanent work from home privileges, as CEO Mark Zuckerberg tells workers that he himself will be taking advantage of the policy to work remotely about half the time going forward. “I’ve found that working remotely has given me more space for long-term thinking and helped...

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Tags: airbnb, staycation, digital nomad, distributed enterprise, decentralized enterprise, decentralization, distributed workforce, teleworking, flexible work, hybrid work, wfh, wfa, work from anywhere, work from home, facebook

Reddit, Spotify, Hulu, Stripe, the New York Times, and countless other online properties went dark with a 503 error for almost an hour this week, showing how delicate the Internet’s physical infrastructure can really be. The error brought down everything from streamers to fintech to news outlets, with Fastly, the Content Delivery Network (CDN) provider, calling the issue a “global...

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Tags: hybrid office, hybrid cloud, enterprise IT, enterprise WAN, Internet performance, network management, network performance monitoring, network performance, data center, content delivery network, POP, SSD, CDN, cloud, Internet, network, Fastly, outage, error

When workers say they want flexibility, they mean it, as 39 percent of adults polled by Bloomberg say they would quit if their employer took away remote work privileges. Among millennials and Gen Z (aka the youngest cohorts of the current adult workforce), 49 percent would leave their job if their employer backtracked on worker flexibility, as many remote teams...

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Tags: network management, network performance monitoring, network monitoring, hr, millenial, gen z, enterprise cloud, enterprise IT, enterprise network, hybrid cloud, hybrid work, hybrid office, home office, remote office, remote workforce, remote work, work from anywhere, wfa, work from home, wfh

Over the course of the pandemic, network capacity became a hot commodity, as homebound workers and students were forced to run high-throughput functions over “best-effort” links, delivering speeds that were well below what was normal at the office or at school. All of this was on top of regular streaming and social media access, which itself only accelerated during lockdown,...

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Tags: infrastructure, broadband, Sidewalks, Tile, RIN, AWS, echo, hybrid office, hybrid work, work from anywhere, work from home, remote workforce, remote work, enterprise IT, enterprise WAN, residential internet, isp, internet, wifi, Amazon sidewalks, Amazon, network management, network monitoring

Teleworking (aka remote work, work-from-home, work-from-anywhere or any other flavor of working that shrugs daily visits to the corporate office) isn’t a new concept, but it’s perhaps never been more discussed. As entire workforces suddenly went remote last year in response to the pandemic, businesses that had never even considered teleworking solutions prior to 2020 were now looking to deploy...

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Tags: hybrid office, hybrid work, WFH, WFA, work from anywhere, work from home, remote workforce, remote work, teleworking

Few platforms saw their profile rise as high as Microsoft Teams over the past 18 months, as the solution became the enterprise go-to for keeping newly-homebound workforces connected during the pandemic. As of Microsoft’s most recent earnings call, Teams now claims 145 million daily active users, nearly double the users counted almost a year ago, and the 32 million daily...

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Tags: network performance monitoring, network management, network monitoring, enterprise network, cloud computing, Azure, enterprise cloud, cloud, enterprise IT, IT, network operations, netops, devops, developers, 365, Build 2021, Build, Office 365, Outlook, Teams, Microsoft Teams, Microsoft

While Airbnb was initially built around facilitating time away from work, the pandemic has turned our sense of vacation on its head, with many folks taking advantage of their newfound work-from-anywhere schedules to do just that. Almost a quarter of all bookings from January through March of 2021 on Airbnb were for 28-plus day stays, according to a recent report...

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Tags: bnb, travel, future of work, remote management, network management, network performance monitoring, network monitoring, enterprise cloud, enterprise network, enterprise IT, nomad, work travel, home office, remote office, hybrid office, hybrid work, remote workforce, remote work, wfa, wfh, work from home, work from anywhere, remote work, airbnb

Only 28 percent of enterprises are fully realizing the benefits of their cloud investments due to a lack of coordination between traditional network operations teams and separate units steering cloud migration. This is according to the recent findings from EMA and Bluecat’s “A House Divided” report, which found that 72 percent of enterprises see room for improvement in their cloud...

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Tags: cloud adoption, cloud migration, network transformation, digital transformation, network performance monitoring, network monitoring, enterprise cloud, enterprise network, enterprise IT, IT, network operations, network management, scalability, SaaS, software, on prem, on premises, hybrid office, hybrid cloud, cloud monitoring, cloud management, cloud computing

While the popular narrative around enterprise software has long been centered on the ascension of SaaS, on-premises software demand continues to be strong with 92 percent of companies reporting their on-premise software sales are growing. According to the findings of a new Dimensional Research report from Replicated, demand for on-premises software is equally as strong as cloud solutions, as many...

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Tags: network performance monitoring, network management, network performance, colocoation, hybrid cloud, enterprise cloud, enterprise data center, cloud visibility, cloud transformation, cloud computing, cloud, SaaS, software, data center, on premises

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