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Misalignment between cloud and network teams derailing ROI
by Paul Davenport Paul Davenport on

Only 28 percent of enterprises are fully realizing the benefits of their cloud investments due to a lack of coordination between traditional network operations teams and separate units steering cloud migration.

This is according to the recent findings from EMA and Bluecat’s “A House Divided” report, which found that 72 percent of enterprises see room for improvement in their cloud strategies, and point to dysfunctional relationships across teams as the source of the issues.

Overall, enterprises that closely aligned (if not combined) their cloud and traditional on-premises IT operations found the most success in meeting their ROI targets for cloud migration. The trouble is, many enterprises fail to meaningfully align these teams, allowing units to leverage their own tools in silos without extending visibility across these inter-related workflows.

There’s also a big divide when it comes to perceived success of cloud initiatives, the survey finds, with cloud teams reporting a much more unified and successful approach to cloud migration at their company than their networking counterparts. This indicates that networking teams may be unwisely left out of many of the cloud conversations taking place at their company, leaving both sides blind to glaring potential performance roadblocks.

As a result of this misalignment and splintered approach to cloud migration and network management, 73 percent of companies reported security and compliance issues, 89 percent reported IT operations issues and 82 percent reported an impact on business-level performance.

“Everything needs to be unified. The cloud space needs to talk to all the other spaces. Any issue with IP addressing could add another one to five years to a project that costs millions to resolve. Same thing with DNS. It needs to be unified,” a network architect at a $2.5 billion cybersecurity company was quoted as saying in the report.

The IT operations issues that are credited to collaboration failures in the report include:

  • Application/service performance problems (43 percent)
  • Slow/inconsistent response to change requests (37 percent)
  • Significant downtime (36 percent)
  • Delayed application/service rollouts (36 percent)
  • Failed application/service rollouts (23 percent)

How does this all translate to the enterprise bottomline?

One cloud architect surveyed for the report working with an $18 billion financial firm has seen high employee turnover and missed deadlines on application rollouts attributed directly to IT and cloud team dysfunction. To that end, 35 percent of all those polled saw end-user productivity loss across their knowledge worker base.

How can enterprises resolve this dysfunction?

It all starts with ensuring that the network team is positioned as an equal partner in any cloud transformation. Already, recent reports have shown that IT operations teams are taking on a much larger strategic role in shepherding the larger business toward digital success today than ever before.

According to the 2021 State of the CIO report, for instance, 96 percent of CIOs say their role is expanding beyond traditional IT responsibilities. In 2021, the top areas commanding their attention include Cybersecurity (57 percent), Data analysis (47 percent), Data privacy and compliance (44 percent) Customer experience (39 percent), Business development (35 percent) as well as Employee experience (28 percent).

These transformational activities included “aligning IT initiatives with business goals” (40 percent of Transformational focus), “implementing new systems and architecture” (38 percent) and “redesigning business processes” (23 percent).

Ensuring that teams are all on the same page starts with ensuring that teams are leveraging clear visibility across all their network stakeholders; from cloud providers to the on-prem enterprise data center. With this visibility in hand, events on the network are less likely to happen in isolation, ensuring network and cloud teams have a holistic understanding of how their activities are impacting the larger enterprise.

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Filed Under: industry insights

Tags: cloud adoption, cloud migration, network transformation, digital transformation, network performance monitoring, network monitoring, enterprise cloud, enterprise network, enterprise IT, IT, network operations, network management, scalability, SaaS, software, on prem, on premises, hybrid office, hybrid cloud, cloud monitoring, cloud management, cloud computing

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