IT struggling to keep pace with business demands, report shows
Earlier this summer, we unpacked the findings of Accenture’s “Perspective on Cloud Outcomes: Expectation vs. Reality” report, which found that of 200 IT pros polled, hardly one third are satisfied with the results of their cloud migration to date. Now, another report from Accenture is driving the point home that as a new generation of business solutions – namely, cloud and SaaS-delivered tech – populate enterprise networks, IT teams are struggling to support them.
In the Network Readiness Survey, just 36 percent of the 300 IT pros surveyed are “very satisfied” that their network is equipped with the capabilities required to support the business. This is all despite the fact that companies are wasting no time in bringing advanced digital technologies into the network fold, including big data/analytics (83 percent), digital customer experience tools (78 percent) and IOT/edge computing (77 percent).
The survey emphasizes the “misalignment between IT and business needs” as the primary impediment to keeping networks aligned with the needs of the business (48 percent of respondents).
So what’s at the core of this disconnect? While there are certainly a number of subtle and nuanced factors that vary from business to business, a lot of the challenge comes down to the concept of network visibility.
When teams adopt a wealth of new technologies – specifically those born from the cloud or delivered via SaaS – IT loses control and visibility into many of the environments that they historically owned and managed in-house. Without a tool or solution that can deliver visibility into performance issues both within a company’s WAN and across web paths connecting SaaS and cloud services, enterprise teams are essentially blind to whole corners of their network where chronic issues may be hiding.
In this scenario, it’s no wonder that IT pros lack confidence in the ability of their network to perform: They can’t even see their entire network or the users, apps and devices that rely on it.
It goes beyond having solutions that can measure the journey network traffic travels within and outside the corporate WAN. Teams need tools that can also speak truth to the success or failure of new tech initiatives, while also helping best position IT to ensure goals are met. By having the ability to both identify issues and assign due blame quickly, for instance, the quick and detailed response will likely give stakeholders a more positive perception on new tech initiatives even if they don’t take off seamlessly.
This all aligns with similar findings published by CAST in August showing that almost 70 percent of IT leaders aren’t leveraging data and analysis tools to inform their cloud migrations or justify the move to begin with. Again, how can teams realistically expect to meet an ROI goal if there was no data to inform the target? Without clear visibility into network performance before, during and after any major tech overhaul, teams may be taking a shot in the dark — and ultimately be shooting themselves in the foot – in determining just how impactful (and positive) the ROI will be.