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The Latest in Performance Monitoring and End-User Experience

Even though it’s still firmly “back-to-school” season for many families, the holidays are fast approaching, and retail forecasts show spending is set to jump anywhere from 7 to 9 percent as consumers go perhaps a little bigger than usual with their annual gift giving in 2021. Specifically, Deloitte’s annual holiday retail forecast shows that ecommerce is going to continue enjoying...

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Tags: network performance monitoring, network management, network monitoring, retail network, holiday shopping, holiday, multichannel, omnichannel, hybrid retail, online shopping, retail, ecommerce, network monitoring, network management

Recently, we hosted a webinar with our Chief Customer Officer Adam Edwards and our Director of Global Alliances John Tewfik that discussed the concept of Hybrid Work; specifically, how both the definition and perception of hybrid work has evolved over the past couple of years, and what strategies need to be transformed in kind to navigate a Hybrid Work world....

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Tags: VPN, VDI, work from home, network monitoring, network performance monitoring, network management, enterprise IT, cloud computing, work from anywhere, work from home, remote work, hybrid work

With enterprises yet again pushing back their return-to-office plans, many business leaders are taking a closer look at flexible work schedules in an effort to increase worker satisfaction—and really decrease burnout. This comes as research shows workers are putting in more hours than ever during the pandemic, with many folks still struggling to unplug from work when they log onto...

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Tags: network performance monitoring, network management, network operations, IT ops, network monitoring, cloud computing, hybrid work, wfh, wfa, work from home, work from anywhere, remote work, hybrid office

Nothing in life is simple, at least not for long. The CapEx vs. OpEx tradeoff is a case in point. For decades, a management mantra evolved that focused on trying to shift from big investments in CapEx, which might take time to yield results and often provided little flexibility – to OpEx spending. That could include outsourcing fewer essential functions...

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Tags: AWS, NPM, network management, network performance, network monitoring, expenditures, operational expenditures, capital expenditures, opex, capex, finance, budget, IT, iaas, paas, cloud, saas, capex, opex, budget

Cyber security is a perennial challenge. It’s a complex patchwork of hard-to-manage tools and applications that seems barely able to keep up with the growing threats. Enter “sassy” (aka SASE, secure access service edge), an architectural concept that aims to meet modern organizations where their infrastructure and security challenges are. Ten years ago, the data center was king, operating mostly...

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Tags: network management, network monitoring, work from anywhere, work from home, hybrid work, remote work, cloud, cybersecurity, security, edge, paas, iaas, saas, SASE

In this Bonus Episode of Stories From The Wire, Technical Account Manager Joseph Ochs returns to the mic to discuss the “Two Big Vs” that enterprise IT teams have had to reckon with during the pandemic: VDIs (or Virtual Desktop Interfaces) and VPNs (Virtual Private Networks). Along with unpacking the what, how and why of those two networking technologies, Joe...

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Tags: network monitoring, network performance monitoring, network management, Stories From The Wire, podcast, communication, collaboration, microsoft teams, ucaas, uc, chat, video, voice, contact center, call center, VPN, VDI

We’ve all likely had consumer-side experiences with poor contact center performance, especially as the pandemic pushed many of us to rely more than ever on new purchasing channels. But according to market intelligence from GEP, contact centers witnessed an increase of 300% more calls than usual during the early stages of the pandemic. We’ve invited Technical Account Manager (and at...

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Tags: Stories From The Wire, remote workforce, remote work, WIFI, WAN, network monitoring, network performance monitoring, network management, collaboration, UC, ucaas, voip, video, voice, wfa, work from anywhere, work from home, wfh, enterprise IT, call center, contact center, podcast

Work from home (WFH) can be lonely if you don’t have an effective remote work communication strategy in place. This is especially true for those who may have only embarked on WFH in response to the pandemic, forcing them to shake off their office-bound habits and establish a new method to ensure productivity. But even a year-and-a-half into the global...

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Tags: Workrooms, Horizon Workrooms, metaverse, virtual reality, video window, remote tech, office tech, apps, saas, hybrid office, wfa, remote work, hybrid work, work from anywhere, wfh, work from home, virtual reality, vr, ar, facebook

As we near the close of summer 2021, what digital transformations that took place in the home last fall to support remote work (and remote learning) will stick around as we kick off a new school year? According to recent data, workers that had been jockeying for their share of internet capacity at home throughout the pandemic will likely have...

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Tags: network admin, IT admin, IT ops, remote IT, network management, network performance monitoring, zero trust, SASE, WAN, SDWAN, edge network, enterprise IT, cloud computing, hybrid work, remote work, work from anywhere, work from home, wfh, back to school, podcast

As the pandemic pushed enterprises to rethink their approach to network management and security in the face of widespread work-from-home restrictions, Secure Access Service Edge (SASE) emerged as the go-to IT solution for securely linking a distributed user base. In the two years Gartner has monitored SASE in their Hype Cycle report, the technology has reached 5-20 percent adoption among...

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Tags: hybrid office, hybrid work, remote work, work from anywhere, work from home, hype cycle, gartner, ztna, wan, sdwan, swg, casb, zero trust, remote access, cloud, network management, network performance monitoring, networking, edge, network, security, SASE

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