Be the Cloud Expert Your Company Needs
by March 27, 2017

Filed under: Cloud Computing, Performance Monitoring

Your business leaders are in search of a cloud expert to help them navigate the increasingly complicated world of cloud applications. But if you read our recent post defining cloud brokers, you might still be wondering why you can’t be the in-house cloud expert your company needs.

There’s nothing stopping you from becoming an internal cloud broker for your business—but there’s a perception among business leaders that’s holding you back.

If you want to fulfill your company’s cloud broker needs, you have to understand what’s driving the need for cloud brokerage and what IT has to learn to meet these needs.

IT’s Knowledge Gap Is Pushing Business Leaders to External Cloud Brokers

Even if you struggle with visibility into your entire cloud landscape, you know that cloud usage is sprawling throughout your organization.

Organizations are using a mean of 4.6 public cloud providers for various business applications, making it difficult to stay on top of end-user experience for your cloud applications. You’ve always been trusted to control all of the business’s technology, but business leaders are recognizing that cloud complications are testing the limits of IT expertise.

Whether it’s justified or not, the reality is that there’s a disconnect between the desire for IT involvement in cloud purchases and the belief that IT has the skills necessary to have a positive impact. While 88% of business leaders want IT to help with cloud purchases, 78% think IT is behind on cloud knowledge.

This disconnect is driving business leaders to hire external cloud brokers—often without your knowledge. As more and more workloads migrate to the cloud, it’s time to rebuild trust with business leaders and establish yourself as the internal expert stakeholders turn to when evaluating cloud solutions.

3 Lessons Necessary for IT to Become an Internal Cloud Expert

Cloud purchases won’t slow down any time soon. To meet the need for cloud brokerage services, there are three main lessons you have to master:

  • Choosing Your Cloud Provider: Your business stakeholders understand the features and benefits they need out of new applications—but won’t know the best cloud provider to meet backend technical needs. You have to be the expert in choosing cloud providers. Mastering this lesson means understanding cloud provider offerings in terms of availability zones, proximity to users and its effects on end user experience, service costs, and ease of deployment. Understand how to create a business relationship with cloud providers and you’re one step closer to fulfilling cloud broker needs.
  • Understanding The Financial Side of Cloud: When it comes to cloud technology, you have to step out of your comfort zone and get a handle on the finance side of the cloud. This means evaluating SaaS, IaaS, and PaaS in terms of pricing models, flexibility in pricing tiers as you scale and the variables of complicated SLAs.
  • Speaking to Business Leaders in Their Terms: Understanding cloud finances is one thing, but you’ll need to be even more business-savvy to replace the expertise of external cloud brokers. Start building relationships within the business by becoming an educational resource for stakeholders curious about the cloud. Dig into the processes of other departments (operations, purchasing, finance, marketing, etc.) to learn how you can help overcome challenges. Go beyond technical features and explain cloud options in terms of business value (cost savings, resource efficiency, process optimization).

No one said mastering cloud technology would be easy. But this is the new reality for IT departments. Don’t let your business leaders outsource cloud brokerage—instead, become the internal expert your company needs.

If you want to learn more about the skills necessary to become a modern IT department, check out our free, on-demand webinar, How to Become a Cloud Broker.