Choose Your Cloud Services Wisely to Build Trust with Business Leaders
by April 17, 2017

Filed under: Cloud Computing, Networking Technology

The first step to solving a problem is recognizing that it actually exists. And whether you’ve realized it or not, cloud services are a problem for your IT department.

Even if you feel like you have a solid grasp of cloud technology and the nuances of making a cloud purchase, business leaders don’t share the same confidence. Nearly 80% feel that IT lacks the skills necessary to help with cloud purchases—and they’re looking to cloud brokers for help instead.

It’s time to admit we have a cloud services problem and start adapting to modern business technology. Part of that is understanding which services to outsource to the cloud so you can start proving your cloud knowledge to business leaders.

Certain use cases and outsourced cloud services are better suited for a particular cloud migration model. Let’s take a look at some outsourced cloud services for SaaS and IaaS cloud computing.

The Challenges of Outsourcing via Software as a Service  

Software as a Service is often the cause of your shadow IT headaches. It’s just so easy for average employees to create an account and start using these on-demand web services.

Perhaps the clearest example of SaaS outsourcing is with file storage and sharing. You know your employees are taking advantage of services like Dropbox, Google Drive, OneDrive and others. It seems harmless to them, but when you dig into the details of each service you can start identifying IT challenges—features that don’t comply with security policies, negative impact on resource utilization, and improper access management, just to name a few.

If you’re not able to step in as a trusted cloud resource, you run the risk of letting shadow IT grow out of control, causing more work for you and your IT team and not proving your value to the business..

However, not all SaaS use cases are as basic as email or file storage. One of the most widespread SaaS use cases is customer relationship management. If your business uses Salesforce, Pardot or a competitor, you know this use case well.

These SaaS-based CRM systems promise business leaders peace-of-mind by “eliminating” the need for maintenance. However, you still have to stay on top of the SLA, pricing model and business value. These are the underlying concerns that can make or break a cloud purchase—and you want to be the one proving the value of outsourced cloud services.

The Challenges of Outsourcing via Infrastructure as a Service

 While SaaS outsourcing is fairly simple as long as you maintain continuous monitoring on the back end, using IaaS for cloud services is more challenging.

The main benefits of IaaS are cost efficiency and scalability, so it’s best to move unwieldy on-premises services to public cloud providers as your needs grow.

One example of an outsourced cloud service well-suited for IaaS is disaster recovery. You could manage a physical DR environment, but you can afford greater coverage with a public cloud provider and scale quickly rather than having to provision new hardware every time you add an application to the business continuity plan.

Perhaps the best IaaS service to adopt is big data analytics/business intelligence. We simply can’t contain the abundance of data on premises anymore. Your business leaders want more data, and public cloud IaaS is the best way to make it manageable.

Helping your company outsource DR and big data analytics to IaaS doesn’t come without challenges, though. You have to understand the ins and outs of complicated IaaS components such as availability zones, service costs, deployment processes and the landscape of public cloud providers.

It’s a Cloud Services Future—We’re Just Going to Live in It

It would be impossible to list every single cloud computing use case—we’re at a point where just about any business process or application can move to the cloud. If you’re an IT department that hasn’t quite gained the trust of business leaders as a cloud resource, it’s time to adapt.

If you want to learn how to become an internal cloud broker for your business leaders, check out our on-demand webinar, How to Become a Cloud Broker.