The Latest in Performance Monitoring and End-User Experience


Browsing posts filed under: Performance Monitoring

Critical KPIs for help desk performance

4 Critical KPIs for Internal Help Desks to Improve End-User Experience
November 13, 2017 by

Cloud Computing, Performance Monitoring

The internal help desk can be a very busy place for a business. IT is under pressure from users to fix any application or network problems quickly, and now also has to depend on the providers of those apps and networks to get problems solved. So how do you measure how your help desk is
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WAN vs LAN monitoring: performance matters for both

Managing WAN vs. LAN to Make Your Business Feel Like One Company
November 10, 2017 by

Networking Technology, Performance Monitoring

The internet and rise of mobility mean that business users and the information systems they rely on are rarely in the same place any more. Users depend on their own devices, virtualization means their desktop isn’t always on their desktop, applications run remotely and even simple telecom services are delivered via the internet. In addition,
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Tips for increasing first call resolution for help desks

When Solved is Not Enough: 3 Ways to Boost Your First Call Resolution
November 7, 2017 by

Cloud Computing, Performance Monitoring

In these days of SaaS applications, the help desk has to be efficient, knowledgeable and able to close tickets fast. Nobody likes waiting, and when your users are experiencing a technology problem, they like waiting even less. You can do a lot proactively to make sure that users spend as little time on hold as
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AppNeta VoIP, video, voice monitoring

How AppNeta Monitors VoIP and Voice Apps
November 6, 2017 by

Networking Technology, Performance Monitoring

We’ve come so far with our phones in just a few years. At home, landlines are becoming obsolete, and at work, the old hardwired phones have been replaced by sleeker new VoIP models. The benefits to users of using VoIP are mostly apparent when employees want to make calls from anywhere, to anywhere, even halfway
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Monitor application performance for the end user experience

Why Improving Application Performance Is So Hard
November 2, 2017 by

Networking Technology, Performance Monitoring

As more enterprises move their applications and services to the cloud, we see a clearer focus on ensuring good application performance for users. That’s beneficial for end users and for organizations focused on DevOps and apps. And it’s a smart business decision—just look at recent APM provider acquisition data to see the size of this
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National Instruments monitors performance with AppNeta

Why Traditional Network Monitoring Tools Didn’t Cut It for National Instruments
November 1, 2017 by

Networking Technology, Performance Monitoring

Supplier of test, measurement and control solutions Used by engineers and scientists Headquartered in Austin, TX 35,000 global customers; annual revenue of $1.23 billion NI’s Network and Application Challenges The IT networking team at National Instruments ensures the network paths for users are optimized and can handle the traffic between offices and the outside world.
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The API economy has ups and downs for SaaS

APIs Connect Apps—And Slow Them Down
October 30, 2017 by

Cloud Computing, Performance Monitoring

APIs build bridges between applications. Now that companies are moving quickly to cloud-based and SaaS applications, these APIs are a lifesaver. Just one application can have any number of APIs connecting into it, creating a web of communication among important business-critical applications. This API economy has become another facet of modern infrastructure that IT teams
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SaaS management works for cloud and on-premises apps

Using SaaS Management for On-Premises Tools Makes IT Life Easier
October 26, 2017 by

Cloud Computing, Performance Monitoring

Long, long ago, when computer systems of the old glass house-encased Big Iron variety failed, the situation was often cryptically described as an “abend”—a word derived from an IBM error message meaning “ABnormal END.” While the abend was usually accompanied by other codes or messages, it was not much to go on. Data center operators
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AppNeta Delivery has better path charts

New Features From AppNeta Bring More Detail, Better Integration
October 24, 2017 by

Performance Monitoring, Product News

We’re excited to announce some new features in AppNeta Performance Manager for our customers. Our engineers are constantly incorporating improvements and feature requests so that our application and network monitoring product is easy to use and gives you tons of details to find and solve any performance problems. Deploying and Accessing AppNeta You’ll notice a
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Cloud app end users face network problems

3 Network Problems That Affect the Cloud App End-User Experience
October 23, 2017 by

Cloud Computing, Performance Monitoring

When you’re using the cloud, the network is a crucial part of every application. There isn’t anything local; all access is over either the public internet or a direct connection to the cloud. While the cloud provider can ensure adequate resources for performance on their backend, they have no control over the rest of the
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