The Latest in Performance Monitoring and End-User Experience


Browsing posts filed under: Performance Monitoring

Avoid these top AWS EC2 issues

Diagnosing (and Avoiding) the Top 3 AWS EC2 Issues
November 20, 2017 by

Cloud Computing, Performance Monitoring

There are a staggering number of businesses building their core applications around Amazon Web Services’ cloud offerings, such as their Elastic Compute Cloud (EC2). In 2015, Amazon reported an EC2 growth rate of 95%. It has been used for everything from creating an on-demand supercomputing cluster for pharma research to reinforcing the backend for music-recognition
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Common Skype issues and how to monitor and fix them

Tackle These Implementation Challenges to Reduce the Costs of Skype for Business
November 16, 2017 by

Cloud Computing, Performance Monitoring

 It’s conventional wisdom that nothing worthwhile in life comes cheap and easy. With regards to unified communications and collaboration, that’s pretty true. One frequent promise of SaaS applications has been cost savings compared to on-premises tools. But that only happens when IT is vigilant about SaaS pricing, and savvy about which apps cost more and
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AWS monitoring needs third-party tools

Third-Party Tools Give You AWS Monitoring That Isn’t Just About Today’s Performance
November 15, 2017 by

Cloud Computing, Performance Monitoring

When you use Amazon Web Services (AWS), you offload a lot of the responsibility for managing those services to the cloud provider. However, you still need to monitor those services and for two main reasons: First, you need to make sure the cloud provider is delivering the level of service you’re paying for. Second, you
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SaaS application scalability is challenging for IT

The Top 5 Challenges to IT Scalability
November 14, 2017 by

Cloud Computing, Performance Monitoring

It’s usually a great sign for a business if IT needs to scale up a particular technology quickly—maybe sales are growing, or new employees are coming on board, or a new product shows a lot of promise in the market. It could be a combination of all three. Expectations are usually pretty high from the
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Critical KPIs for help desk performance

4 Critical KPIs for Internal Help Desks to Improve End-User Experience
November 13, 2017 by

Cloud Computing, Performance Monitoring

The internal help desk can be a very busy place for a business. IT is under pressure from users to fix any application or network problems quickly, and now also has to depend on the providers of those apps and networks to get problems solved. So how do you measure how your help desk is
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WAN vs LAN monitoring: performance matters for both

Managing WAN vs. LAN to Make Your Business Feel Like One Company
November 10, 2017 by

Networking Technology, Performance Monitoring

The internet and rise of mobility mean that business users and the information systems they rely on are rarely in the same place any more. Users depend on their own devices, virtualization means their desktop isn’t always on their desktop, applications run remotely and even simple telecom services are delivered via the internet. In addition,
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Tips for increasing first call resolution for help desks

When Solved is Not Enough: 3 Ways to Boost Your First Call Resolution
November 7, 2017 by

Cloud Computing, Performance Monitoring

In these days of SaaS applications, the help desk has to be efficient, knowledgeable and able to close tickets fast. Nobody likes waiting, and when your users are experiencing a technology problem, they like waiting even less. You can do a lot proactively to make sure that users spend as little time on hold as
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AppNeta VoIP, video, voice monitoring

How AppNeta Monitors VoIP and Voice Apps
November 6, 2017 by

Networking Technology, Performance Monitoring

We’ve come so far with our phones in just a few years. At home, landlines are becoming obsolete, and at work, the old hardwired phones have been replaced by sleeker new VoIP models. The benefits to users of using VoIP are mostly apparent when employees want to make calls from anywhere, to anywhere, even halfway
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Monitor application performance for the end user experience

Why Improving Application Performance Is So Hard
November 2, 2017 by

Networking Technology, Performance Monitoring

As more enterprises move their applications and services to the cloud, we see a clearer focus on ensuring good application performance for users. That’s beneficial for end users and for organizations focused on DevOps and apps. And it’s a smart business decision—just look at recent APM provider acquisition data to see the size of this
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National Instruments monitors performance with AppNeta

Why Traditional Network Monitoring Tools Didn’t Cut It for National Instruments
November 1, 2017 by

Networking Technology, Performance Monitoring

Supplier of test, measurement and control solutions Used by engineers and scientists Headquartered in Austin, TX 35,000 global customers; annual revenue of $1.23 billion NI’s Network and Application Challenges The IT networking team at National Instruments ensures the network paths for users are optimized and can handle the traffic between offices and the outside world.
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