Browsing posts filed under: Performance Monitoring
Use Caution When Considering Managed SD-WAN Services
July 20, 2017 by Joe Michalowski
Networking Technology, Performance Monitoring
Whether you’re just starting to learn the basics or you’re researching more specific benefits, you can’t go far without seeing stories about SD-WAN technology. The market for SD-WAN solutions is set to explode and IT publishers are feeding the hype. Sometimes, you might just want to sit back and ignore the hype. You have plenty…Continue reading
AppNeta vs. SNMP: Device-Centric Monitoring Has Limits
July 19, 2017 by Alec Pinkham
Networking Technology, Performance Monitoring
Monitoring the performance of your infrastructure is a worthy and necessary part of any IT environment. Whether you have one office or thousands, knowing the status of your equipment is important. However, many of the applications we depend on today are delivered over networks owned by carriers. Accessing your email, for example, likely routes through…Continue reading
SD-WAN or WAN Optimization? Why This Question Doesn’t Cut It
July 17, 2017 by Joe Michalowski
Networking Technology, Performance Monitoring
Have you joined the rising crowd of IT pros claiming WAN optimization is dead in recent years? It’s the same story with all types of technology at this point. You spend 10 or 20 years relying on yesterday’s innovation, and as soon as something new comes along, the industry is ready to move on. For…Continue reading
Ghostbusting in Real Time for Remote Offices
July 13, 2017 by Damian Roskill
You’ve just gotten to work when a new support ticket comes in from your company’s San Francisco remote office (you’re at headquarters in Boston). Office 365 was running very slowly yesterday. It’s their third help desk ticket this week, and the others are still unresolved in ServiceNow. Your first move is to call the user,…Continue reading
How to Monitor Application Performance Over WiFi
July 12, 2017 by Sean Armstrong
Networking Technology, Performance Monitoring
The value of application performance monitoring is increasing as apps move to the cloud and SaaS providers. There are many factors that can affect application performance, including local network congestion, ISP performance, inefficient routes, server-side infrastructure and a multitude of others. But there is an even more prevalent change occurring at the other end of…Continue reading
Why Unified Communications Can Be Hard for IT to Support
July 6, 2017 by Joe Michalowski
It’s taken more than a decade, but we’ve finally reached the point where VoIP lines are the primary means of communication for enterprises. Business leaders love it because VoIP, videoconferencing and other elements of unified communications (UC) can significantly improve employee productivity. Using unified communications can also help businesses have more flexibility and options, such…Continue reading
AppNeta vs. Traditional Synthetic Monitoring
June 27, 2017 by Alec Pinkham
Networking Technology, Performance Monitoring
Determining the health and status of a web application over time is an important task for both provider and end user in today’s highly distributed, SaaS-based world. There are plenty of methods used to monitor applications today, from the simplistic ping approach to a complex in-depth test. Ensuring visibility into performance without breaking the app—or…Continue reading
What Will Office 365 Bots Mean for User Performance?
June 26, 2017 by Joe Michalowski
Industry Insights, Performance Monitoring
Are you ever tired of all the so-called disruptive technologies that business leaders keep asking you to implement? It’s great to see so much innovation that can impact your business—but sometimes you just want the IT infrastructure to remain stable for a little while. So, when you hear Microsoft’s Harry Shum, executive vice president of…Continue reading
Ten Questions to Ask After a Network Outage
June 22, 2017 by Sharon Ward
Networking Technology, Performance Monitoring
A network outage can be disruptive and expensive, so you want to eliminate the causes. This checklist of the top 10 questions to ask after a network outage can help you identify the reasons for an outage and expose any gaps in your monitoring. Ideally, you’ll learn from an outage to prevent others in the…Continue reading
Customers Already Dislike Call Centers—Don’t Make It Worse
June 19, 2017 by Joe Michalowski
Networking Technology, Performance Monitoring
There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to…Continue reading
