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Browsing posts filed under: Performance Monitoring

AppNeta was also able to identify general periods of inhibited call quality for the firm’s IT team, identified through dips in MOS value and related spikes in packet loss.

In Brief: Investigating Skype performance
October 2, 2018 by

Industry Insights, Performance Monitoring

Problem A civil engineering firm uses Skype for Business heavily in their day-to-day operations, for both internal and external calls. Since migrating to the cloud last year, it has been their primary VoIP application. During an important call in early 2018, the firm’s CEO had a very poor experience with Skype, leading him to ask
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Reviewing the route analysis for each of the disconnected paths confirms they all traverse the same data switch and provides the hostname and IP address:

IN PRACTICE: Faster resolution for call center outages
August 27, 2018 by

Industry Insights, Performance Monitoring, Use Case

Introduction Transient issues can be a huge problem on large network infrastructures. Not only are they hard to catch, but it is even harder to isolate root cause. A large US telecommunications customer continuously monitors the VoIP performance of their 200+ call centers distributed around the US to look for these type of issues. When
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IN PRACTICE: Pinpointing Cause of Point of Sale App Latency
July 11, 2018 by

Industry Insights, Performance Monitoring, Use Case

What Problem Was the Customer Attempting to Solve? In retail, slow performance in Point of Sale (POS) applications has an immediate impact. When numerous complaints came in regarding overall performance slowdowns for a large national retailer the corporate networking team who oversees the store connections sprung into action. As the team began investigating and troubleshooting
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IN PRACTICE: Identifying the cause of SD-WAN degradation
June 19, 2018 by

Industry Insights, Performance Monitoring, Use Case

Context A major US retail chain had been running the AppNeta Performance Manager for 10 months to monitor the retail store WAN services between their primary data center and stores in order to validate that their circuits are performing. Following a growing trend in enterprise networking, the Network team is migrating their stores from a
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Integrate AppNeta with Slack Using Our API
May 22, 2018 by

Performance Monitoring, Product News

AppNeta Performance Manager (APM) provides several ways for customers to integrate monitoring data with other systems, including the RESTful API Observer endpoint that allows you to send event notifications to your own receiver. With this ability, the opportunity for flexible integration abounds. Justin previously discussed how to leverage the API to integrate with ServiceNow. Today,
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LDAP Support for Centralized Authentication
April 24, 2018 by

Performance Monitoring, Product News

Security is at the heart of many large organizations and the IT departments we engage with on a daily basis push us to meet their needs. As they’ve become more sophisticated in requirements for authentication we’ve kept in step. For a while now we’ve offered SAML and SSO for our web user interface. With the
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Considering network slicing in the wake of net neutrality repeal

How Network Slicing May Affect Your Network and Application Performance
April 13, 2018 by

Networking Technology, Performance Monitoring

The basic principle of net neutrality, which prohibited internet service providers from throttling speeds or intentionally blocking content, applications or websites, is no longer our reality. Now we’re left to wonder, as bandwidth-hungry applications and connected devices exponentially increase global IP traffic, set to reach 3.3 ZB per year by 2021, what will ISPs do
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How and why to benchmark your public cloud

How (and Why) to Benchmark Your Public Cloud Performance
April 9, 2018 by

Cloud Computing, Performance Monitoring

Back in 2011, the average company spent just $6,300 on cloud computing. That’s a drop in the bucket for all but the smallest IT budgets. Things have changed in the intervening years. At the beginning of the decade, companies were just beginning to dip their toes into the cloud. Now they’re completely submerged. Out of
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WebRTC is great for end users, but what about the network

WebRTC: Boon for End-User Experience, Burden for Networks?
April 4, 2018 by

Industry Insights, Performance Monitoring

Like just about any other technology, WebRTC has followed the hype cycle pretty closely. (Were you surprised to see a headline on this topic in 2018?) WebRTC, an open source project, aims to boost mobile apps and browsers to real-time speed using APIs. After reaching peak hype around 2013, we slipped down into the trough
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WiFi performance is a tough nut to crack

What’s Holding Your WiFi Performance Back?
April 2, 2018 by

Networking Technology, Performance Monitoring

We have a tendency to take WiFi networks for granted. As consumers, we don’t think about the logistics of WiFi—we just want to watch Netflix without constant buffering. The same expectation carries over for employees using business applications. They don’t care what’s going on with the WiFi in the background. They just want seamless access
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