The Latest in Performance Monitoring and End-User Experience


Browsing posts filed under: Cloud Computing

AWS monitoring needs third-party tools

Third-Party Tools Give You AWS Monitoring That Isn’t Just About Today’s Performance
November 15, 2017 by

Cloud Computing, Performance Monitoring

When you use Amazon Web Services (AWS), you offload a lot of the responsibility for managing those services to the cloud provider. However, you still need to monitor those services and for two main reasons: First, you need to make sure the cloud provider is delivering the level of service you’re paying for. Second, you
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SaaS application scalability is challenging for IT

The Top 5 Challenges to IT Scalability
November 14, 2017 by

Cloud Computing, Performance Monitoring

It’s usually a great sign for a business if IT needs to scale up a particular technology quickly—maybe sales are growing, or new employees are coming on board, or a new product shows a lot of promise in the market. It could be a combination of all three. Expectations are usually pretty high from the
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Critical KPIs for help desk performance

4 Critical KPIs for Internal Help Desks to Improve End-User Experience
November 13, 2017 by

Cloud Computing, Performance Monitoring

The internal help desk can be a very busy place for a business. IT is under pressure from users to fix any application or network problems quickly, and now also has to depend on the providers of those apps and networks to get problems solved. So how do you measure how your help desk is
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Tips for increasing first call resolution for help desks

When Solved is Not Enough: 3 Ways to Boost Your First Call Resolution
November 7, 2017 by

Cloud Computing, Performance Monitoring

In these days of SaaS applications, the help desk has to be efficient, knowledgeable and able to close tickets fast. Nobody likes waiting, and when your users are experiencing a technology problem, they like waiting even less. You can do a lot proactively to make sure that users spend as little time on hold as
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The API economy has ups and downs for SaaS

APIs Connect Apps—And Slow Them Down
October 30, 2017 by

Cloud Computing, Performance Monitoring

APIs build bridges between applications. Now that companies are moving quickly to cloud-based and SaaS applications, these APIs are a lifesaver. Just one application can have any number of APIs connecting into it, creating a web of communication among important business-critical applications. This API economy has become another facet of modern infrastructure that IT teams
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AppNeta's weekly roundup of networking, cloud and SaaS market news.

Construct Your Cloud Infrastructure for Performance, Efficiency
October 27, 2017 by

Cloud Computing, Networking Technology

As predicted, it’s prediction time for 2018! The year ahead will bring more technology advancements, and also advancements for the people using that technology as they figure out what will work best for their users. Cloud infrastructures come in a lot of different flavors these days, but they all need to perform well and consistently
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SaaS management works for cloud and on-premises apps

Using SaaS Management for On-Premises Tools Makes IT Life Easier
October 26, 2017 by

Cloud Computing, Performance Monitoring

Long, long ago, when computer systems of the old glass house-encased Big Iron variety failed, the situation was often cryptically described as an “abend”—a word derived from an IBM error message meaning “ABnormal END.” While the abend was usually accompanied by other codes or messages, it was not much to go on. Data center operators
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Cloud app end users face network problems

3 Network Problems That Affect the Cloud App End-User Experience
October 23, 2017 by

Cloud Computing, Performance Monitoring

When you’re using the cloud, the network is a crucial part of every application. There isn’t anything local; all access is over either the public internet or a direct connection to the cloud. While the cloud provider can ensure adequate resources for performance on their backend, they have no control over the rest of the
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3 tips for network engineering challenge

Don’t Take SaaS for Granted—Make Sure Your Deployments Go Smoothly
October 19, 2017 by

Cloud Computing, Performance Monitoring

 Cloud application adoption is a force that can’t be stopped. And honestly, do any IT leaders really want to stop it? There are a lot of benefits to using cloud and SaaS applications. When you move your apps from on-premises to the cloud, life in IT is supposed to get a lot easier. You enjoy
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Build an Office 365 monitoring dashboard

Build an Office 365 Monitoring Dashboard That Isn’t Missing Critical Information
October 16, 2017 by

Cloud Computing, Performance Monitoring

Lots of SaaS applications come with their own dashboard to show the metrics they think you in IT might want to see. But like GPS systems in cars, most people choose to use their own phones for driving directions because the built-in system’s controls are too complicated. When you’re monitoring a SaaS application like Office
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