Where in the WAN: A Case Study with VMware
by March 27, 2012

Filed under: Performance Monitoring

Although virtualization is a cost-effective move for many organizations, it can also be a network management nightmare if the right steps aren’t taken before and during the deployment process. Even if network performance appears healthy, the strain of supporting a VDI deployment might prove otherwise. In these cases, it is not uncommon for companies to point the finger at the new application.

In an ideal world, a thorough network assessment pinpoints performance issues prior to an application implementation.  However, not every organization has the time or the right tools to effectively assess the network prior to a VDI roll out.

A noteworthy example of this situation is PathView Cloud and VMware’s work with a global medical devices provider that outsourced its help desk services to India. VMware View was designed to reduce IT costs and deliver IT services to employees around the world. The global medical devices company hosted its VMware View infrastructure in its St. Paul, MN datacenter and was delivering the service over WAN links to the outsourcer’s contact center in India.

Unfortunately, once the VDI roll out began, poor performance complaints rose quickly in India. Slow Windows performance, stalled web applications, decreased support and eventually lower customer satisfaction meant the IT team could not continue to deploy VMware View, a project critical to the global developer’s growth.

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The IT team was stuck. Once the network and application traffic left their facility they lost complete visibility. The team had suspicions the issues were in the carrier’s network but could not prove it.

VMware engineers deployed the PathView Cloud network performance management service to gain end-to-end visibility they didn’t have to pinpoint the source of the hard-to-find failures.